Michaels

Category:	Craft Store
Address:	7010 West Forest Preserve Drive, Norridge, IL 60706, USA
Phone:	+1 708-457-8075
Site:	locations.michaels.com
Rating:	4.2
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 23

NLS S.

I went here recently looking for dark green floral wire so I can put up clear bright lights on two 6-ft tall shrubs in front of our house. I like to secure the lights with wire (helps them to stay in place on a windy day). The store is nicely organized and very well maintained. It was not a mess considering that lots of people were out shopping on a week-day getting ready for the Christmas season. I was impressed by how clean and well organized the store is, and even more impressed by Rachela (an Employee) who walked me over to where the wire is located. I picked up a couple of spools just to have extra wire for next year. The store had ALL four cash registers opened. The customer line was super long, but it moved quickly. I waited less than 5-minutes to pay. The employees were very nice, professional, courteous and helpful at this particular store. I appreciated the excellent customer service (which is very rare today). I also appreciated the fact that the store was nicely maintained. It wasnt disorganized like other stores I have shopped at before. Also, a lot of their Holiday decorations were already slashed from 60% to 70% off. Sweet! There is plenty of ample, free parking. The store is located in between Staples Office Supply Store and Petco, and across the street from the Harlem and Irving Park mall (also known as the "HIP" mall). My experience was very positive. I would return again for my craft needs and/or other Holiday needs. Good prices. Excellent customer service. Well-organized and very clean.

Edit Stream

HORRIBLE framing department and worse store manager. Had a horrible experience at Michaels Frame Dept in Norridge IL this past weekend. My very old oil painting was DAMAGED by staff because the store was so understaffed on Black Friday weekend when they have a 70% off sale on frames (seriously, WHO does that?). The girl was rushed and frantic and damaged the painting while taking the glass off. To top it off, I brought in four paintings and after an hour an a half....only got one framed because the store was so understaffed and this girl kept stopping to help any one who walked by. Complained to manager Andrew, who had a very lackadaisical attitude toward the staffing issue and my concerns. Called the only number they would give me for corporate...and that person totally ignored me. Shows that customer care....really doesnt care. My painting is DAMAGED. An oil painting by an artist who is now deceased. It was a beautiful seascape and Im just sick about it. To top it off, I wasted an hour and a half of my life Ill never get back. I walked in with hopes of getting four paintings framed and after all that time only accomplished one painting and bought a frame that was just OK because the girl was too busy stopping every two minutes to answer questions from random shoppers and wouldnt ask for help. She was trying to please everyone---but me---the customer with the four paintings and open wallet who needed artistic help in getting this project done. HORRIBLE experience. You guys suck. NEVER AGAIN

Brit Murata

I agree, customer service is subpar here. Every time I come here and need assistance it really depends on whos working that day. The girl at the checkout yesterday was either not a people person or nervous, something along those lines. I dont recommend her being at the register anymore Also one of the younger girl working on the floor was throwing things in her cart and just seemed mad about something and didnt ask anyone if they needed help, thats not good customer service at all! The emails they send out get you in the door but once you get to the check out, its a whole another story. On the 50% a single item coupon, it can not be used if the item is a buy 1 get 1 50% off item Personally, I think thats ridiculous youre still buying an item at full price, what does it matter?! So I wasnt happy about that but I get it, lets face it everything has a catch these days. And it seems when you do need help it can be hard to find anyone, its almost like they need more people on the floor. Come on your a craft store, get it together! Its not like youre a clothing store, its not that difficult. And I would know Ive worked in retail before. This is my least favorite location but its closest to home. Urg

Pamela Nonato

Very happy costumer ! I went in there knowing zero about airbrushes.Asked for help to a lady , she didnt know anything either but called Roger who she knew could help me . Roger is the best. He took his time explaining the difference between airbrushes and I learned so much from him !

Jasper Oliver

I come here for any art supplies or materials I may need, and the last time I was here was for poster frames. Pricing is fair and the store has just about anything you could want. This is a good resource for all arts and crafts needs.

Wrex Havoc

Not a great selection, but that just could be a sign of the times. I remember Michaels used to cater to more crafty stuff. Now its a lot of gimmicks and kits. And theres is always a line to check out. Always.

Near One

I went for some frames since according to their website they had, went and they had none in stock, to be honest only reason I came was because I was already nearby, next time Ill just go to Genesis.

Jamiyah Harris

I made some flower wreaths for me and my family using flowers and supplies from this craft store. I will for sure be coming back with my sister who loves to craft and do diys.

Paul Regis

Lots of choices, as with any other michales. Whats different here was that the staff were extremely helpful. Went the extra mile to find something that we needed!

Jon Hall

one of the larger locations in the city, great assortment. The store is kept clean, but it feels like there is never enough staff working at the time.

Brian BriGuy

This Michaels is great when I need to create diorama!! They have everything I need and the staff is helpful too. Never had issues to this day!!!

Ray FIZZLE

Customer service is subpar and always a long line at checkout. Theres a long line a 1pm on a Tuesday afternoon. Always long lines.

Julie Rakoczy

Decent, clean store. Lines can get a bit slow and lengthy at times so be prepared. Had a great little bath bomb making kit.

Denise Ridley

Make sure you check your receipt and whats in your bag. I purchased items and it never made it in the bag. Disappointed

Lexus Finley

Ive been shopping at Michaels for a long time. Great customer service, well informed employees, and amazing products.

A Private User

It is by far the best arts & craft store that Ive ever been too. Every one is very helpful and very knowledgeable.