SEPHORA inside JCPenney

Category:	Cosmetics Store
Address:	245 St Clair Square, Fairview Heights, IL 62208, USA
Phone:	+1 618-632-2300
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 3

Reviews 6

YoYo Vinson

On 8/1/2016 I went to Sephora inquiring about a product. The sale associate "Jewell" made a comment that was rude, disrespectful and very offensive. I inquired about a eye cream product and her reponse was, " the eye cream that I have may not be appealing to your price liking." I was appalled! I didnt mention to her the amount I wanted to spend. I didnt ask her a price of the product. So, for her to make that comment. It was very distasteful and bias. I spoke with the Supervisor Elizabeth. She was very sincere and did apologize for the remark. I hope the matter was addressed so in the future "Jewell" wont make such stupid comments.

Arnie Rodriguez

Great experience! Im traveling the country and along the way reviewing all the Sephoras I visit. This is a smaller Sephora so dont expect a wide selection, but for the most part everything was in stock. The service was excellent. Helping me, and several of my friends, was Brittany, Amanda and Ashley and each were very willing to help. Ashley was super friendly and incredibly eager -- in a good way. I loved it! The store was excellently kept -- clean, organized. Excellent job ladies!

Kristin Gebke

Not a very big store, but one cashier was extremely rude to me. All employees were busy and I just wanted to be pointed in the right direction for an item and she very rudely ignored me instead of telling me politely that she can help me in one moment. And when she finally acknowledged me she was extremely impolite.

Sierra Gross

This is the closest Sephora to me and I have never had a bad experience other than one during my friends mini makeover and it was something I easily just blew off. The women that work here are so nice and always willing to help.

Gabby Johnson

Sephora is expensive in general, but the products are quality and very nice. The staff was pretty helpful and friendly. I loved the product I bought and the bags are just the best!

Stephanie Bruntjens

I waited 15 minutes to return an item. All the workers were doing makeup and ignoring the line.Terrible customer service for others in the store. Get it together ladies!