Toys"R"Us

Category:	Toy Store
Address:	40 E Anthony Dr, Champaign, IL 61820, USA
Phone:	+1 217-356-8697
Site:	stores.toysrus.com
Rating:	3.7
Working:	10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 44

Reviews 19

dawn Morano

went to toys r us on blackfriday like i always do, but this time was different and really really made me angry. I got in line about 430 pm store opening at 5 i was there with my son and his father to get the wii u skylander edition that was advertised for $199.00. when we got in line an associate came and said he had tickets for some items to guarantee we get it and asked what we were looking for. I told him the WII U, so he looked through his files and told me he had none for that item and that i could just go in and get it when the doors opened. he then moved to the next person in line and asked what they were looking for, while searching for their ticket he realized he did in fact have the WII U tickets. he came back and told me he did have the tickets but had to go back to the front of the line to see if anyone else wanted it first. i said are you serious? did you go through every ticket asking every customer do you want the tablet, the computer, the camera etc.? no you just asked what we were looking for. so he goes to the front of the line and begins to ask, does anyone want the wii u? does anyone want the wii u? everyone is saying no until he gets to the people right in front of me. they say how much? he says 199. they said we wil take one. he says i only have two vouchers. they say we will take them both. then looks at me and says sorry thats all i had... ARE YOU SERIOUS??? MY BLOOD WAS BOILING. not only because the people in front of me took both of them but the fact that he asked what i was looking for when i first got in line and had he seen the voucher then, he would have given it to me but because he didnt see it then he decided to start back at the beginning of the line asking every person in front of me if they wanted it.. even worse i was like #20 in line and i know this because they counted out the first 40 people they were going to let in the store..... this was not good customer service and i can not tell you how mad i still am and when people ask about my black Friday this is what i tell them and they all have told me it wasnt right or fair. and i agree. i come here and spend lots of money with this company every year, and this WILL be my last.

Jeffery Brinkman

Was in the store 4/8/15 and purchase among other items a pack n play type devise. While the assistance we got from employees during the trip were great and helpful, we were lied to at the cash register. Wed never shopped at Toys"r"Us before and when the cashier told us that the square trade protection plan came with the devise, me and the wife believed her. It wasnt till we arrived home that we realized we had been charged the 12.99. She flat out lied to us. Talked with HR today 4/10/15 and was told we could be refunded our 12.99 if we came to the store, but as we live a 2.5 hour drive away, with the closes other store being over 1 hour away, well just have to swallow the cost of her lie. I would have given a 1 out of 5 if it werent for the other staff we dealt with.

A J

My girlfriend and I went to buy DVDs from Toys R Us because they had a sale. The label on top of a box with a bunch of DVDs said $11.99 and the DVDs included Kung Fu Panda. We got one and took it to the checkout and the manager came and said, no these are not on sale. We go back and notice that the label on top of the box was removed. Essentially we helped Toys R Us with their merchandise stocking mistakes, but they wont give us the courtesy of giving the price. We called Corporate and they said they submit to the manager. The Manager at the Champaign Toys R Us was very rude. Never going back there again.

Rhonda Williams

Always a safe bet when coming here for the kids. They love Toys R us which makes me love it by association. Only thing is the prices can be a bit high at times so the hubby isnt tooooo big a fan even though he usually comes arounds since the kids like it here so much. 5 star place if the prcies could match online stores with the same products!

Tim Yardley

Ive always felt like this place was a bit off. Not sure if there is a better way to explain it. The location isnt bad. The building is older. The store is generally well kept up. But something just never feels quite right. That said, they have a good selection and reasonable prices.

Antonio Carlos Lessa

A loja não é grande, mas oferece o necessário se o assunto é contentar crianças. Atendimento cuidadoso e gentil.

Laquisha Ward

Toys r,us is an awesome place to get your kids birthday presents/and Christmas gifts if you have a daughter get her a baby alive if u got a son give him a nerf gun toys ,r,us s the place to get kids toys .yeah.....

Shane Allen

They have every toy a kid could ever want plus some. The only downside is the batteries they sell, none of them are rechargeable.

Tarra Gluss

Clean and organized store. Everything where it was listed on the registry, aisle-wise. Friendly check-out.

AJ Coady

Awesome variety of kids toys. Kids love it. Some things are a little over priced though.

Paul Bow

like 1 toy i loved and that was Olaf from frozen which was poster that is in my school.

Michelle Headrick

The staff is always helpful when needing help locating an item.

June Fasig

Great selection and quality