Category: | Florist |
Address: | 7020 W Broad St, Douglasville, GA 30134, USA |
Phone: | +1 770-949-8711 |
Site: | francesflorist.net |
Rating: | 2.4 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–12PM Closed |
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Jennifer Bailey
DO NOT USE THIS FLORIST! If I could give them a 0 out of 5 stars I would. My mother ordered me a bouquet of white roses and lilies for my 30th birthday, I was delivered carnations and daisies. When we called to have it fixed they sent a delivery guy to pick up the old bouquet without so much as a warning he was coming and told me that they just cancelled my order since they didnt have the correct flowers to make it right. But yet didnt mention that when the order was placed. When I called and spoke to Cindy who claims to own this cluster of a business she repeatedly raised her voice, interrupted me and acted completely unprofessional. Ive never in my life been treated that way as a buying customer. When I reminded her I was a paying customer she said "no youre not your mom in Ohio is." I had to remind her that I am LOCAL TO HER as she is delivering them to me. The delivery guy wouldnt leave my porch until I gave him my flowers. He also stood on my porch smoking cigarettes while my child with allergies was inside. This was the biggest joke. STAY AWAY FROM THESE CON ARTISTS.
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Kristian Faria
We ordered an orchid corsage for my grandmother and specified that we wanted the orchid to be pink with white roses. We placed order several weeks in advance to ensure there would be enough time for the florist to find a pink orchid. We texted Frances several days before the pick-up date be sure everything was on schedule. She replied almost immediately that everything was fine but did not reply to our next message where we asked if she been able to find a pink orchid. When we picked up the corsage, the orchids were white, the roses were pink, and on top of that we were charged almost $70 for something we did not order, but since we were in a rush we took it and went on our way. Why couldnt Frances have texted us and explained that she could not find a pink orchid? We couldve gotten a white orchid corsage at another florist for $30. The only reason we chose Frances Florist was because she told us she could get a pink orchid and we felt very taken advantage of by her lack of communication and her overcharging us. The corsage was lovely but not what we ordered.
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Stephanie Sweat
If I could give them a negative star I would. My mom ordered two arrangements for my daughters 16th birthday. But was only delivered one arrangement. And then when I called to ask about the second one they basically called me a liar and said that no someone had called and confirmed that both arrangements was delivered but yet I only have one arrangement here. The manager seemed to act like it was a big inconvenience that I was calling in questioning this. Not once did she offer to reimburse my mom nor to make a new arrangement. She got very loud and very rude with me. I would highly suggest not using this florist because you never know what you may or may not get or when you may be called a liar.
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Brandy Rivera
BUYER BEWARE! I won a certificate from here at a bridal show that stated that I would receive $250 of ANY flower purchase. It expired one year after I received the certificate but I told them my wedding was more than 1 year away. They told me they would still honor the certificate. However, when my wedding rolled around the refused to honor the certificate and told me I had to purchase a $2000 wedding package to even use the certificate! NOT RECOMMENDED. ** After writing a negative review I received a very nasty letter from the owner of the flower shop. She is extremely rude. I also wrote this review on their Facebook page, which they promptly deleted.**
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Christy Sefers
I called to get flowers delivered to my step mom on the Friday before Mothers Day. The flowers never arrived. The lady called me Saturday (5/10/14) and asked if I wanted her driver to put them under the porch being no one was home. NOOOOO! It is raining!! I told the old lady that the flowers were supposed to be delivered yesterday and she was very rude and hung up on me. I called her back and she hung up on me again! The third time I called, I asked her to refund my card and cancel my order!!! She was very rude again and said my card was refunded and it hasnt been!!! Very rude lady and poor customer service!!! Would not recommend this florist to anyone!!!
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Patrick Brown
I bought flowers there in March for my uncles funeral had a wonderful experience. Going back today 5-31-2016 to buy flowers for my grandmother.. WOW!!!! Did I build up a sinking ship... I went to buy flowers and the lady was just RUDE... Basically called me a lyer... They have delivered flowers to smyrna for me in the pass and this Morning she says they have never... Sorry for their loss I will never do business with them again...
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TONYA KEY
Beautiful flower arrangements, have used them for several diffrent big events. As I also live local. Dont be put out by these bad reviews, Cyndie and her staff do an excellent job. If you call one of those 1 800 flowers #s thats when things get tricky. Trust me Ive been down that road as well. You order something off of their website and that florist might not have exactlt what you ordered.
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Pamela Deas
I called to order a small bridal bouquet for a friend thats getting married tomorrow. The rep that answered the phone stated that they could not make a bouquet with short notice. I advised that I am willing to take whatever flowers she has in the shop and she said they could not do it. Very sad that a local florist can put together some flowers to make a bouquet.
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Maynita Davis
The customer service was excellent and our family was VERY satisfied with the flower arrangement. It was gorgeous and the flowers were fresh - I asked that the arrangement look like love, leaving the colors and flower choice up the the florist and it was perfect.
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Anson Patten
I called in to get a dozen roses delivered and the service I received over the phone was short and rude just before they hung up on me. It was obvious they were too busy to take the time to listen to my questions. They will never see a dime of my money!
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Kevin Gay
I have used Frances Florist twice now, and have had wonderful success both times. They are super friendly and helpful, and worked within my budget to provide the most beautiful flowers for my wife. Will definitely be using them in the future.
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brittany Curry
I love this florist! They did saddles for my family headstones and they were BEAUTIFUL!!! Both had tons of flowers. I cant say enough about this business! I will use them for all my floral needs from now on. Wonderful!!!!!!!
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norma powell
The woman who runs this shop was very helpful. The floral arrangements are beautiful and reasonably priced. I will return!
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Sean Wheeler
Great Florist!