Best Buy

Reviews 3

JE

Jet Airliner

I visited this store a few times by now, each time had a quite unpleasant experience. First you cant get anyone to even look at your way - reps are always busy talking to each other, discussing their BFs / GFs etc. When you do apologetically ask "May I ask you a question?" they look at you with "How dare you?" and "Why are you here anyways" look, and just tell you to hold on with the same attitude, and back to their conversation. Or you get -"I dont work in this dep " just like that. Or at the best -"go talk to that guy" who starts walking away as soon as he sees you approaching, with a "Im about to cra@# my pants look on his face. It gets me when you do get some one to ask a question about a product the answer you get is -"I Du-Know, google it"! Why are they even there? What happened to Customer Service at BB?? Arent the CS reps supposed to be consultants about the products they sell? And I am talking about people that do work in the department for the product you are inquiring about.. The other day I decided to buy a TV there, and only because I was given a gift card that covered BBs overpriced tag. I waited for about 40 minutes for the TV to be brought out, none of the sells reps had a clue about simplest of functions of this TV. When I asked about type of the screen, the guy looked at the box and read out " Tiiiizeeeen "... That tells you something. Anyways, paid for the TV, and was told to go to the cashier (?!) Why?? I just paid for it, didnt I? "We have to take it out of inventory, just go!" Ok , if no automation here Ill go.. Stood in line for about 30 min while one rep working the register was on the phone. I was told my TV will be brought out to the exit, which they did. But the rep at the register tried to convince me that it wasnt mine, mine is still in a warehouse. She did talk to "herself" into that high end earpiece of theirs with a look from Mission Impossible, again, and told me to wait. Ok , I ignored that finally and walked up to the "bouncer" at the door, who gave me another mean look as if I stolen that TV and didnt just pay 4k for it. He examined my receipts about 5 times reading it over, (maybe this is why he is only on the door duty) examined the TV box about 5 times. When I asked about the tear in the box he said "this is normal", you have manufacturing warranty! What the heck?? I thought I also heard "no soup for you!" or it could have been just my mind playing a trick on me by then. I asked for help to load it on the cart, was told I needed to wait as everybody was very busy (Monday afternoon, 3 people in the store and 15 reps wondering around with a look as they are all on the Mission that is just impossible. I guess its those earpieces they all have make them act up to the image.. Anyways, waited another 10 minutes until the bouncer realized that the rep who was arranging 3 carts next to him has done this about 4 times by now and was playing with his cell phone, so he asked him to help me to load the tv on the cart. BTW, otherwise he wouldnt let me touch the TV! Really weird people.. If you think I am exaggerating, please feel free to visit the store and experience for yourself. On the first experience I thought they just had a bad day, same thing I was hoping the second time, and a third time and so on. By now I got it - they just do not have even any resemblance of Customer Service skills. Really wonder what happened to the BB.. Needless to say I just dont go to BB anymore. Happy shopping! Update: Wrote the same review on BBs website - they didnt publish it (!) despite the fact that i wrote it as a verified customer. Selective feedback publishing, this is manipulation of testimonies now.

DA

Damo Fengchen

A TRUE story. Ordered one Toshiba laptop online, after one week of delay picked it up at this store on 02/11/2013. The laptop looked fine except I noticed that the memory cover on the back was not completely closed and there is a small crack along one side. My wife and I took it back around 8PM for an exchange or return and was serviced by a customer service girl (rep A) at the first counter (near the Online Order Pickup). I showed her the issue and I was asked to present my ID. At this moment another girl (rep B) at the next counter, having no customer to service, heard our conversation and told us I had to come back tomorrow because it is an online order. I expressed my frustration and after some words exchanging I demanded to talk to the manager. While I was waiting for the manager rep B took the laptop and walked into the back room. Several minutes later she and a middle aged lady walked out of the room with the laptop. The lady said she was the manager and told me she could not exchange it because the laptop was dropped and there was no sign of damage on the box. She showed us the laptop, my wife and I were astonished to see that one corner was severely damaged and there were several big cracks on the screen. We argued but we couldn’t provide any proof that the laptop was not like this when we walked into the store. So the lesson is never make the customer service reps or manager angry at this store and if you did never let your stuff out of your sight!!!

A

A Private User

Let me first start off by saying the guy who helped me was nice and very cool and willing to help. I Bought a brand new cell phone from here and was convinced to get the Best Buy store insurance for it.. They told me theres no deductible and I could just bring the phone in and exchange it, no questions asked.. Well I ended up breaking my phone after about 4 months.. I brought it back to the store thinking I would walk in, exchange, walk out. Not the case. First, they didnt have any in their backstock.. then there was a huge issue with them finding my insurance "number" (basically the proof that I have insurance through them). The employee told me he believed me, but he still needs the number. So after he got help from an employee and about 2 different store managers, he found my number.. This took a good half hour. I then paid a $50 deposit (optional) for a loaner phone and wait over a week (I was told 3-5 days) to get my replacement. I was also told it would be a brand new replacement, but its refurbished and did not come with a different battery.. So now my phone has the same issue it had before, it shuts off after about 3 minutes every time I turn it on. Now I have to wait for a battery to be shipped to me and cross my fingers that my phone has no more issues.. SMH I only give them an extra star because the guy who helped dealt with me was nice and made sure I left with what I wanted.