Category: | Pet Groomer |
Address: | 2480 Briarcliff Rd NE #3, Atlanta, GA 30329, USA |
Phone: | +1 404-633-8755 |
Site: | thepetset.com |
Rating: | 4 |
Working: | 7AM–7:30PM 7AM–7:30PM 7AM–7:30PM 7AM–7:30PM 7AM–7:30PM 7AM–7:30PM 10AM–5PM |
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A Private User
I have used this grooming service for several years. I never had a complaint with this service as they have always performed excellent service with my dog. Unfortunately, my last visitation changed my perspective for Pet Set. I picked up my dog from his appointment and noticed he was crying. It wasn’t until I got home that I found a cut and a bump on top of his head. My assumption was that my dog was beat up on purpose. I called to complain because no one told me what happened when I picked up my dog. All I received was an apology and the excuse of “maybe I brushed your dog to hard.” Sorry does not make a situation like this better. The point is, our animals cannot talk, and the responsibility (in this case) falls on Pet Set for failure to report such incident to the owner (me). I understand animals can be complicated, but it does not mean we (the customers) should not know what happens with our animals. Had Pet Set explained what happened the situation may have been different, but they did not so I believe it was done on purpose. My concern is for future and current Pet Set customers, please check your animals before and after your appointment, I hope that another incident like mine never repeats itself, but if it does please take the necessary actions which include not bringing your animal back. I will not be bringing my dog back
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A Private User
I really like this place and have been using them for 2 years. But more importantly than me liking it, is my dogs LOVING IT! I have 2 whippets & they are my fur babies. I utilize The Pet Set for doggie daycare & nail trimming service. My youngest, Licorice, gets so excited whining & jumping when we pull into the shopping center. Once out of the car, he & his daddy, Harry, both pull me to front door, with tails wagging wildly. After I get back to my office, I am able to watch them play & sleep right on my computer screen at my desk. I think its fantastic that The Pet Set has cameras in there. Plus, they actually entertain the dogs by throwing balls & taking them outside to the play area. Then they even have "nap time" & "cookie time"! How sweet is that? I really enjoy the staff there, as they really seem to love working there. :-) ~Sonya
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Amy Dunn
My dog is an enormous pain in the butt and HATES being bathed or groomed, but he always comes back from the Pet Set looking great and happy! He is groomed every 2 months (usually by Darrell) and he stays for boarding/daycare once or twice a year. Weve never had a problem, and once when we were running late from the airport on a Sunday afternoon, we called and the employee kept the store open for a few extra minutes so we could pick up our pup. Our dog is not super sociable with other dogs (despite our best efforts, he still thinks he is a human and gets offended when other dogs try to play with him), but he seems to do fine at the Pet Set daycare. I like the webcams so we can watch him gallivanting around, but the quality/frame rate/reliability of the cameras is pretty disappointing.
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Dale Duncan
Kelly is the mobile groomer for both my dog and my cat. I am writing to say what an incredible job she does at every level. Besides being an amazing groomer, she is reliable, responsive, trustworthy and she gets it done impeccably. My cat is special, to put it mildly. No one can handle him except Kelly. It isnt easy, but she manages, somehow, to do an amazing job when she grooms him. She does great with my Maltese also! I am sure that the owners of PetSet are already aware of how incredibly valuable she is as an employee, but I wanted to verify it by sharing my experience with you. I am certainly grateful she works for them. Thank you, Dale Duncan
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Aiyanna Meghoo
I used to think this was a 4/5 star place because of the grooming, but after looking at my reciept from yesterday, I will no longer patronize them (unless they reconcile the overcharges I got). They have a sale for 75% off and I purchased items that were not reduced to the correct price. Because I was in a rush yesterday, I didnt look at the reciept until today. I dont like dishonesty and wont patronize for that. If this is corrected, I will update my review. Its never about the price for me, but the integrity of the people working at an establishment. I know that the salesperson also knew how much to discount because I verified before purchasing.
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John Justice
I was only 20 minutes late to pick up my dog for the weekend and the employee wouldnt even consider allowing it to slide and instead charged me another $25 for another night. Customer service? Theyre not concerned with that. I also asked several more questions about my dog and she was extremely rude to both me and my wife. The employee was very sarcastic and I will not be doing business again with Pet Set due to the very poor customer service. I will also recommend that anyone reading this consider another establishment who is more concerned with providing a great service and treating people alot better.
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A Private User
I take our dog to the Pet Set twice a week for doggie day care. After some initial nervousness on his part, our dog cant wait to get in the door to play with the other dogs all day. You can watch your pet play on the web cam if you are so inclined, and whats wonderful is your pet comes home at the end of the day exhausted and happy. The one time our dog got sick while there, they called me promptly to let me know the situation and took care of him for a few hours until I could arrive to take him to the vet. I would recommend the Pet Set to anyone as a second home for their doggie!
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Chantel Cohen
The folks at the Pet Set make my dogs feel like celebrities every time they walk in. Gregory, Rafael, and Bruno know my dogs and they treat them like the precious beings that they are. They treat me well also ... they often walk me and the dogs to the car after a busy day. The facilities are clean and my dogs are well cared for. I have been taking my dogs for a year to the Pet Set and I feel confident that they are safe and well cared for. If you are looking for a place to drop or board your pup I highly recommend the Pet Set.
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Katherine Kwon
I got my Ragdoll cat groomed here today and the whole crew was awesome! Fair price also! The cut looked perfectly like the way I wanted it. Most importantly, my little one was in great condition when she got home! It is hard to find a cat groomer these days in Atlanta, so the fact that everyone was so nice but also skilled was a reliever! I definitely would recommend this place! I believe the name of the cat groomer was Sam and the person I spoke to prior and at the visit was Emillio. Both very professional and courteous!
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Michael Gautreaux
An over the top adorable shop - replete with frilly designer doggie duds, toys for every size & age of pup, top quality grooming gear and to-die-for gourmet treats. Its a mini mecca for pampered, trendy pooches and their compulsive shopper people. Weve had mixed experiences with the day care, nothing that would prevent our using them again, given the convenient hours (7am-730pm or so) the location & overall positive experiences weve had.