The UPS Store

Category:	Shipping and Mailing Service
Address:	6039 Cypress Gardens Blvd, Winter Haven, FL 33884, USA
Phone:	+1 863-325-8254
Site:	theupsstorelocal.com
Rating:	2.7
Working:	7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 7:30AM–6:30PM 9AM–3PM Closed

Location

Photos 12

Reviews 19

Richard Holland

Feb 27, 2016, Saturday, Their posted closing time is 3:00 PM. However, I arrived at the store with a prepaid UPS package, addressed and ready to ship and the time was 2:48 PM; the doors were closed and locked with no one inside and no one in front. I have an atomic watch, very accurate within seconds, and other visible store clocks matched my time. Their early closing created a delay in shipment for my package as well as caused me to make an additional trip on Monday, the 29th to complete this transaction. For a shipping service store representing UPS fails to adhere to their posted operating times is distasteful to customers that rely on excellent service for their shipping needs. Richard Holland

James Chapman

Every time ive been to this store nobody ask if I need to send my stuff in a box they just take it and put it i a box and charge me way to much to ship my stuff. And when i bring my own box they tell me you cant ship it that way then they put it in a different box and charge me and never ask if i want to purchase one they just charge you for it. I told them to take out of the box and they were rude and mean to me. They are terrible people there. I now go to the one on the other side town a little drive but the people are Great there.

Tom Griggs

In order to print 3 pages, black and white at letter size from a USB, I was forced to rent a computer for $5 a half-hour. They cant print otherwise? A computer I needed to use for 30 seconds because you dont have a photocopier that takes a USB or a printer station? $5 to print three pages, black and white letter-sized documents. Save yourself from this place.

Ggallin Christ

I dont know why this store has bad reviews on Google, I have been to there on many occasions shipping items across the globe and have had nothing but great service from the ladies that work there. The gentlemen that worked at the store was not my cup of tea but the young lady Audrey takes charge. I HIGHLY recommend seeing her for any and all shipping needs

Brett S

Unprofessional, lacking customer service. Lady I spoke to was a brat and thought the world revolved around her and that store. Wasnt willing to help work through my situation and didnt make an attempt to meet half way. Ive had great experiences with other UPS stores but this store isnt ran well. Save yourself the trouble and find a different store.

Gretchen Shaw

If I could give negative stars for the management of this store, I would. Horrible woman, completely screwed an 81 year old woman out of at least $50+, and refused to take responsibility for messing up the shipping of two packages which led to more financial loss for those recipients. Steer clear of this place! They are the worst.

Autumn Hoyle

So I needed to ship a large tv and to box it they tried to charge me more than it wouldve cost to ship the darn thing. Also, when I called I was put on hold for over 5 minutes and then the line just cut off and when I called back the girl just had no people skills. She was just answering me with one-worders. I was not impressed.

The StartingPoint

UPS lost my shipment that was suppose to be delivered yesterday. so now I am stuck with waiting 8 days for them to fix their error. Because the piece of s&$* delivery man likes to lie and "deliver" their shipments on time. But the items are nowhere to be found. Terrible company that I refuse to use ever again.

Terri

I dont know why this place has so many bad reviews. Ive used this service many times over the years and never had a bad experience. The people have always been at the very least polite, sometimes quite friendly, depending who you get. Packages always arrive at their destination as expected. No problems.

Liz Jonas

Went in yesterday to drop off a package that I needed to ship. Chelsy answered all my questions and helped me figure out the best shipping options. Im very appreciative of how nice they were. Ill definitely be using them in the future!

Winter Haven Girl

OMG Hello...Manager...wake up! Going to this store is like visiting Jamacia. They move at their own pace with no worries mon... meanwhile the customers are about to go postal waiting. Very unprofessional.

Sibrana Oquendo

The lady who works there was nice. They even taped my packages to where other UPS have charged me for tape! Glad to have found a place where I can go and know I will get good customer service!

Tavondra Chrispin

Terrible customer service via phone. The worker said" We are slammed and I dont see your order" In which, I dont think she even look and didnt ask for my tracking number.

Lynn Crosby

Excellent alternative receiving your mail & deliveries ... Outstanding customer service !

Nit Picker

phone rings six times before she answers and horrible reviews?. This is a no brainer.

Carlos Vializ

Call me back on the phone and called me a jurk, they should not Carrie the ups logo

Keith Boudreaux

Mean people good delivery

Anthony Mayo

High quality packaging.

Elias Dimopoulos

Awesome. Thanks.