SEPHORA inside JCPenney

Reviews 10

LO

Lola Banjany

I purchased the too faced peach palette online because it was not in stores yet and I wanted it before Christmas. When I received it.. I hated it. It did not show up on my skin at all. I went to this location to return it 2 days before Christmas with my 3 daughters age 9, 6 and 5 months old. It clearly stated on the invoice that I could return it for a full refund. The sales associate(Marilyn) said that I was only able to exchange it because they were in a JCpennys. I knew she wasnt being honest but I didnt feel like causing a problem so I tried to look for something I needed to refill. Everything I use was either out of stock or not sold there. The stuff they did have looked like it had a million hands on it. Everything looked dirty and gross. The mall was super crowded and because I had my children I gave up. I called Sephora and they assured me the store should have given me my money back. I went to the Sephora in Altamonte Mall Jcpenneys and they refunded no problem. I will now purchase my makeup from Ulta or Nordstrom.

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AS

Asa Perry

Rude salesperson, I went in to buy a few of the Murad product line items, but had a coupon for a free item. I asked the salesperson if they had anymore of the free item, and he informed me they did not. I then continued to look at the other Murad items and asked basic questions to which he did not seem knowledgeable and could care less that I was clearly standing there clueless. I felt that since I did not offer than I had intended to purchase products including the interest in using the free item he did not want to provide his assistance, and was more interested in talking with what appeared to be a JCP employee. Needless to say I will not be shopping here for any other Murad products, and will ether order directly from the manufacturer or go to Ulta where I have heard they have better service.

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JA

Jay Ballmick

Never enough help. They have one person running the counter and the makeover booth. They should have at least 2 people on the floor so customers dont feel as if theyre a bother. Theyre also always out of products. Id rather drive further out to one of the larger Sephoras to get better service and know that Ill be able to leave with products in hand. I feel bad for the employees because its not their fault that theyre so short handed but it deters me from going to this Sephora.

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RO

Rosie Pulver

I walked up to the counter and asked if Bosica was cruelty-free and they said no. I have never been given such attitude.. As Im walking away one of the girls with glasses and a high ponytail start chuckling and scoffing, I turn around and saw the three girls who were standing at the counter laughing, one whos thin and black, another heavy set with glasses and the other girl with the high pony. Not going there EVER again!!!

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DA

danielle vollmert

Worst sephora Ive ever been in if I could give it zero stars I would. Went in to load up on my products usually spend a few hundred dollars when I go. I couldnt get one employee to assist me on new products. I guess socializing with other employees and friends was more important than actually making a sale for the company. Good job! Keep up the outstanding work girls!

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LA

layla black

I went here for birthday I received a full make over ! I was very impress , Im so sorry I dont remember makeup artist name but she was great ! She was the only one who actually ever Matched my tones and colors right and all thanks a lot mystery lady in Sanford mall

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ER

Erin Phillips

Love!! Clean, always helpful. I always love going to Sephora to see the new products and learning how to use them!

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JE

jess E

The staff was great! They helped me find what i needed and helped with answering any questions I had.

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RO

Robyn G

Awesome knowledgable staff. Experienced, educated and a pleasure to shop with!

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JO

Jordann Williams

Horrible service, staff had an attitude

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