Kay Jewelers

Category:	Jewelry Store
Address:	214 Towne Center Cir, Sanford, FL 32771, USA
Phone:	+1 407-322-8559
Site:	stores.kay.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 11

Reviews 8

nova girl

I have been a Kays customer for 13yrs. I recently up-graded a necklace to a much nicer one. I liked my experience with the sales man. he helped me design a nice setting for my diamond. I wait two weeks and its ready to pick up. the new stone looks nice in the new setting. the chain however was to be made shorter and re-rhodium platted. that was not done. have to turn it in to have them re-due what they forgot to do the first time. which leaves me worried and with a lack of trust for the people that work at the Sanford Kays. another week goes by and its time to go see my necklace. I notice that the chain doesnt look clean. cleaning and re rhodium platting it did not make it look shinny and new again. I try it on to make sure I am happy with how it hangs. I am aware that it is going to take a few tries to get the right length. it wasnt quite at the right spot yet so I happily hand it over to the man and he makes a suggestion of clasping it in a certain spot to make the chain shorter. I like the length it sits at after his suggestion. I take it back off. give it to him. he says he can shorten it now. he comes back out , attempts to clean it some more with some jewelry brightener. I thanked him for trying. he shows me that he has tied a knot in the chain to get it to sit where I want it. I try it on and at that point I am not happy. I have a ugly knot in my still dirty chain with my new stone set in its new setting. the man that is helping me stares at me . not wanting to make a big scene and on the verge of a nervous breakdown I tell him as nice as I can that I am not happy. he then tells me I can always up grade my chain. when I came into the store 3 weeks ago and spent $x,xxx.xx i thought that I was upgrading my whole necklace. I told the sales man that I was ready to upgrade my necklace. I let him know that I need a bigger diamond, a smaller hardware/setting around the diamond and a shinny chain. new everything. He deals with jewelry more than I do. I trusted that when he suggested to just have my chain cut and cleaned that it would look as good as new. I think he should of told me then while I was spending money that my chain was not going to look good with the new stone and setting . again he is suppose to be the professional. I ended up leaving the store with the necklace in my pocket when I picked it up from service after i told the man i can not ware it in the condition it was in. I feel like dump fool for leaving the store not happy and spending all that money.

Guitar Dude

So I really like this Kay!! I initially wanted a wedding band that I found in another Kay location that I really wanted as my wedding band. I went to this one, and they didnt have it. So I put another ring on layaway. I talked with one of the associates, and he said that he can refund the ring that I had on layaway and make a special order for the exact ring that I wanted in the first place, gave me a good discount because he wanted to and was very nice, and I have a $100 certificate for buying my fiancés wedding band back in December. I am only paying a few extra dollars more than the other ring, and it is what I wanted!! Highly recommend this store to anyone!! :)

Linda Sue Amos

We had a wonderful experience with Carlos! This is the only Kay Jewelers we will deal with, after having negative experiences with a couple of the others. Carlos was quick to remedy our problem and has always treated us with the utmost respect and kindness. He is professional and takes the time to listen to his customers! If you are in the market to buy any jewelry, make sure you see Carlos at Kay Jewelers in Sanford!

Samantha Spina

I wanted to share my awesome experience today at this store in Seminole Towne Center! James and Stephanie were the reason I had a great experience. They are both friendly, knowledge and extremely helpful and patient to help me find what I needed! I went to just browse and look and I ended up leaving with purchasing two rings! Thank you both so much for the attention and laughs today! I enjoyed meeting you both!

Louis Shelton

I purchased diamond earrings for my girlfriend. I had to exchange the earrings twice because of a faulty backing that was bent and then the prong setting was lose. The salesperson offered no apology and even tried to give me back the first defective pair. Now, I do not have a Christmas present for my girlfriend. This store has horrible customer service.

Kristi Kilby

No one is answering the phones, its 6 pm on a wed and im trying to find out where my chain is that iim having sized like 2 months ago.....i called they said it kept breaking they were ordering me a new lne 3 weeks ago. Still no news...

Grace Allen

Called 5 times no answer , awesome customer service

Vanessa Hooks

Carlos is the best! Great customer service!