Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	12251 W Sunrise Blvd, Plantation, FL 33323, USA
Phone:	+1 954-916-9100
Site:	storelocator.pepboys.com
Rating:	3.4
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–8PM 9AM–6PM

Location

Photos 100

Reviews 4

Hands down the biggest waste of MY time and gas!!! First I would like to start with that I called in to the location on Commercial and spoke with a gentlemen name Dwight . I asked if he had any ceramic break pads for my vehical front and rear . He said" let me check my system Yes we have wager oex" and other brands and well he named . I said ok perfect I asked for the price and told him to hold them for me and I will be on my way to pick them up. After a 25 minute drive I get there and he only has the rear break pads not both like how I asked when I called. I said ok no worries where can I find the matching set I need for the front as well. He said ok let me check my system the one on sunrise says they have about another 25 minutes away from where I just came from . So before heading over I decide to call my self so I dont make the trip for no reason and be in the same situation again. The manager Angie pics up I ask do you guys have break pad for my specific car year make and model I need magner oex for the front please .I explained briefly the problem I just had she said no worries come over the computer says we have them in stock. Then I asked just to be on the safe side can you please go confirm that you guys have then exact one Im looking for Wagner oex for the front puts me in hold get back on the phone and says yes we have it . I asked again are you sure she said yes so I went over . I get there and she has a completely different model and tells me sorry we dont have the matching set your looking for . So now at this point Im getting upset . I ask I just want the same brand front and rear ceramic for my car please anything is fine as long as the match . She said no worries we have this other brand long story short I took them she gave me a better price for the inconvenience I left the store I was happy . NOW I get to my mechanic I wait for my turn he puts the car on the lift and the break pads were all incorrect ! Not only that I bought oil and an Oil filter and the filter was wrong also ! So at this point my time my gas are completely down the drain . I go back to see Angie to see if she can help me out and she looked and acted as if she didnt have a care in the world after I just drove all around broward county . Its one thing to make a mistake but when youre asked several times to make sure you check for parts correcty and you still are either lazzy or just not well educated at what you do that needs to be fixed.

J.R. Loveless

I try to give places the benefit of the doubt because just because one person sucks at their job doesnt mean all of them do. However, I have given this place THREE chances and today was the final straw. I will NEVER go back to this place and I will make sure to tell everyone I know to avoid Pep Boys like the plague. Their customer service and service department especially is TERRIBLE. Not counting the last time I was in there where they told me it would only take an hr and a half, but it ended up taking FIVE while I WAITED!! But I called there on Friday the 18th of Sept and was told they would be able to perform the service I needed (to install new car stereo speakers in my car) and they proceeded to take the appointment over the phone. Even asked my name, phone number etc. THE FIRST PROBLEM I encountered there this MORNING the 20th of Sept, was that there WAS NO APPOINTMENT in the system. WHY THE HELL take my info if you arent going to put it in the computer? THEN on top of that, they didnt have either of their master techs coming in that day, and the only other person who MAY be able to do it was going to be late by thirty minutes (which btw I was told was a regular occurrence. Must be nice to work for a place that doesnt require you to be to work on time!) and that if I waited fifteen mins they may be able to get in touch with him. I waited. Then i was told Nope! hes not going to be in and they couldnt get a hold of him to verify if he could do the installation. WASTED MY TIME yet again Pep Boys. Shame on me for thinking your place may have changed. SMH. You guys are ridiculous. You have permanently lost my business. I would rather go to Good Year or somewhere else that actually CARES about their customers. You need service, people? DON"T GO TO PEP BOYS. They will rip you off and treat you like your dirt despite the fact that WE are the reason they have a service department in the first place. STAY AWAY FROM THIS PLACE.

Paulo Pales

Pep boys do not deserve my business anymore. 3 weeks ago I stopped at this location for two tires and a front break check up. The technician told me that the front breaks front rotors needed to be resurface. I explained the technician that my rotors and break pads where replaced 5 month ago at a different Pep boys store. I agree on the repair and let the guys do their job while waiting. An alignment was also needed witch I also agreed. I asked also for a radio antenna replacement. Well after 4 hour waiting they returned the vehicle and ready to go. New alignment, new tires and balancing and antenna...yesss Oh nooooo, they forgot to replace the Dodge logo on a wheel, not a big deal, just returned to the store the next day and put it back. When replacing the logo I noticed that the wheel was all scratch and even a nick on the edge, so I checked the other wheel and was also with the same kind of scratches. I did not make a big deal about it. while driving back home that same wheel lost the lead balance so that tire started to shake at 65 mph. The antenna, well installed but they scratch the paint around the base of the antenna,. Avoid Pep boys, I think you could find a better place, where you can take your car for repair, make sure they also take care of your vehicle not your money! The only reason I am giving a pep boy a star is because they will not let me post without at least one. But believe they do not deserve it. Thumbs down for pep boys. Look like they are digging their own grave.

Lucia Lark

I had my vehicle towed into this location at 2:00PM on Sunday, because it would not start. No one from Pep Boys bothered to call me to let me know they had looked at my vehicle, so I called in on Monday, mid-morning. They stated that they had not looked at my vehicle yet but they would be looking at it soon. Monday afternoon at about 4:30PM I called in AGAIN because I still had not heard back from anyone. The man on the phone said "oh yeah ummmm its the computer, you need a new computer, $750.00" I gave them approval to order it and do the work. They stated that it would be ready by the next day (Tuesday) at 5:00PM. Today is Tuesday, and its 5:15PM. Guess what? Its not ready. The man on the phone said "oh um the mechanic who is supposed to be working on your car isnt here today". REALLY? Are there no other capable mechanics? Is there only ONE mechanic who can do the work? Long story short: Dropped my vehicle off on Sunday at 2:00PM, its now Tuesday at 5:15PM and they have not even begun the work. The manger on duty, Patrick, has also not returned my call, though this is the third time I have called and asked to speak with him. This is completely ridiculous, and the absolute worst automotive service I have ever had.