Category: | Outdoor Sports Store |
Address: | 2437 E Landstreet Rd, Orlando, FL 32824, USA |
Phone: | +1 407-704-8775 |
Site: | victorytailgate.com |
Rating: | 3.6 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
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Jackie E
Worst experience ever! My mother ordered this as an anniversary gift for my husband and I. she ordered this on May 7th and never received an email with any order confirmation. She ordered it on an iPad so we screen shot the confirmation information. She never got an email with tracking information and on May 19 was wondering if she would ever get anything. She called Victory and they told her, oh it was already delivered yesterday... Well she didnt get it. The company told her oh well we dont do anything about it fed ex said it was delivered so you have to call them. She called fed ex and waited 20 minutes to speak with someone and finally they told her yeah it was shipped. So then my mother had to dispute the product from her credit card company since she never got the product and Victory refused to help. Then next day her neighbor called to tell her there was a package at her door, luckily she had a nice enough neighbor to tell her. I went and picked up the package since it was rather large and when my husband and I opened it, there was only one corn-hole board.... The board we received was also defective and one of the legs wont even open... How can you buy a corn-hole set and only have one board, a board that doesnt even function properly.... Im appalled that a company can charge so much money and delivery such poor service along with just half of the product. NO ONE SHOULD ORDER FROM HERE!!!! Its a shame since its a product of USA.
CA
Caty Clark
Quality of cornhole product is good, but customer service is terrible. We ordered a custom cornhole board set for our friends for an engagement party present, and when they opened their gift it was the wrong boards. When I emailed VT the following day (after the big flop reveal) they didnt offer any discount price, or sped up delivery of new/correct boards. Then, it was my responsibility to set the incorrect boards outside my front door to be picked up by FedEx and they were still not picked up within a week! When I contacted VT again to let them aware, they assured it would be done the following day. Needless to say, they mistakenly sent the wrong boards, didnt have a expedited process to rectify the situation, and after a month of dealing with the process I finally asked that we be compensated or discounted in some form and they didnt ever respond. Not ok. We paid full price (and we all know their products arent the cheapest) and expected full quality service and we didnt get it. They didnt attempt to make it right. Not happy with their method of handling this situation.
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David Adamec
Placed an order for a set of boards and bags for close to $300. Shipment took about 2 weeks to arrive. The packaging was not sufficient in my opinion. The boards were placed face to face in a cardboard box with a thin slice of foam paper between. Thats it. No other protection. The build quality was not what they make it out to be. Yes, they use 2x4s and 3/4" plywood and they seem sturdy. But you can see the gaps between the frame and the face. There is paint drips all over the sides and bottoms of the board. The play surface is not flat. The decals have raised edges on them and there was a lot of dirt and imperfections in the clear coat. When the boards arrived, there was a wingnut missing. I sent an email to their customer service and never received a response. I called and they told me to just go get one at Home Depot. I know its not a big problem but why is it always the customers problem? Really not happy with the build quality of these boards at all.
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rachael cockfield
Ordered cornhole boards late Friday on June 16. Per their website they will ship within 3-5 business days for the type of board I chose...production shouldve began Monday June 19 (day one). Today is the fifth day and they are still in pending status. Contacted the company and they will not ship until June 27th, which would make seven business days prior to shipping. They acknowledge receiving the order the 16th and production starting the 19th but are arguing that the 27th is five business days...it would clearly be seven. I ordered in time to receive for my husbands birthday per their timeline and the boards will not be here until two days after. For the price paid I would expect better customer service and ability to stick to their own given timeline. Be warned if ordering allow several extra days pass their given timeline to receive your item.
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Molly DiFiore
Buyer Beware! I ordered a custom tumble tower set with laser engraving and a custom cornhole set. We received the cornhole set 2 days after it was promised. The decal was nice but there were black paint splotches that we had to scrape off. The sides looked like someone used watered down black paint. The tumble tower was almost a week past the promised date so they did refund my shipping. The blocks are cut 2x4s with poorly sanded edges. We had custom laser engraving on the blocks and they did not match the approved mockup. The engraving is not smooth like their example- it has raised lines throughout the designs. I highly recommend buying elsewhere.
MI
Michael Torres
Ordered a set of NFL all weather bags and 2 additional standard color sets. Promo was 2 free tote bags with my order. After approximately 2 weeks I received the NFL bags only. Called and informed them that I was missing the 2 other sets and 2 tote bags. After another 1.5 weeks got the other 2 sets, but still no totes. Called about the totes and they said they would send them. After another week of not receiving the totes, I emailed and after 3 days finally got an email back stating they will send the totes. Thank goodness I had bags that were ordered through "Sams Cornhole Bags". Have no plans to ever do business with Victory again.
WI
William Jelley
I purchased a set of corn hole bags from these guys, and I could not have been more thrilled. The project was last minute for a high school graduation party, I decided to make the boards myself and order bags. I gave them four days to produce and have my product arrive and they delivered. The boards were the hit of the party and if I had thought of it sooner I would have purchased boards from these guys too. I can not wait to decide what to purchase next because my next tailgate purchase will without a doubt be from Victory. The bags were high quality, have stood up well, and most importantly the customer service I received was top notch.
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Deanna Lavanty
I decided a little late to get a cornhole set for my husbands birthday. Victory Tailgate knew the date of my husbands bday, but I had no expectation of receiving the set in time since I ordered them too late. To my surprise, the cornhole set was delivered on the morning of his bday. I was so surprised, and so was my husband. The boards look fantastic and the corn-filled, duck-cloth bags are very durable. I received my confirmation and receipts via email with no problems. Customer service is great (I had a question which they promptly answered). A big hit with the entire family.