Category: | Car Repair and Maintenance |
Address: | 2170 NE 49th Ct Rd, Ocala, FL 34470, USA |
Phone: | +1 352-624-8654 |
Site: | storelocator.pepboys.com |
Rating: | 3 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–4PM |
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Jessy Johnson
I was driving cross country from Florida to Illinois when my brakes began to act up. I pulled off the interstate and looked up and contacted the local Pep Boys. A woman named Sarah answered and was extremely helpful offering a free brake inspection. Upon inspection it was found that not only my brakes but also my calipers and rotors needed to be replaced as well. Sarah made me feel very comfortable and confident in my purchase of brakes and services with Pep Boys. All of my questions were answered and my concerns addressed before the mechanic Harley even began working. Once the work began there were a few unforeseen problems that Sarah and Harley handled extremely well. They even kept the shop open later than normal to ensure the repairs were completed properly. Because I was travailing cross country my whole family was with me including three small children. Sarah went above and beyond her title of Service Manager and made my experience unforgettable. Sarahs attention to detail and vast knowledge of services and products also saved me some money as well. Being a female needing auto service I am often times leery about some things the mechanics may say. Sarah explained every detail of the scope of work and I felt completely at ease working with her. I look forward to continuing my relationship with Pep Boys in the future and am thrilled to have found such amazing employees as those at the Ocala FL Pep Boys!!
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William Callahan
Dont bother setting an appointment. Why? Its a wasted breath. They dont keep appointments even if you show up early to be ready for it. They take whoever comes in first. Which would be fine in dandy if you didnt have an appointment set at 11:30 then get told theres a 3 hour wait. Theres a reason for appointments. Then there are the "I just want to do it without an appointment itll be done when its done" consider making a few bays dedicated for those who have all the time in the world and arent on a busy schedule and when you mess up our appointment we get all screwed up. Coming soon: oil change review and what they find wrong during inspection. Im an auto mechanic myself. I know what issues are present in my vehicle and what needs to be replaced. This time, another appointment, confirmed that it is at 12 o clock. As of now they took the car in on time. I allowed them to upsell the oil change. They found the issue that I was aware of in the front right. They tried to sell me expensive performance parts for a daily driver. As with any oil change or inspection, beware of the upselling. A tie rod set (1 inner and outer) for a 99 should not ever exceed 100$ and installation of 250$ you can do this yourself very easily and loan tools. They also tried to sell me a new battery, 150$ with a 2 year warranty. You can get an 90$ from Walmart and get a 3 year warranty and 2 year prorated replacement.
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Jonathan Trombetto
Never Again!!!! I take my truck in for an alignment on Fri right before theyre done they tell me I need upper and lower ball joints ok Im a suckered "fix" it. They keep it overnight and I pick it up on Saturday and now my ABS light is on and staying on. They said it will turn off in a few miles well I leave the light stays on and my alignment is crap it pulled hard to the right so I take it back. They keep it overnight again they tell me they have to order a new hub they messed up the wiring for the ABS. So here it is Sunday now I pick up my truck and they tell me the hub will be in,in a few days but Ill be ok without the ABS. So I drove home and wake this morning and I have to turn my steering wheel hard to the right to get out of my parking spot and I hear a horrible sound coming from my front driver side fender well the tire is now scraping the rubber right off my tire. I looked on the fender and saw chunks of tire hanging off of it. After they fix their message, it would have to take an act of God to get me back there. This is Ridiculous....
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look
went to the new one on silver springs blvd that used to be a different business called Just Brakes. i went there for preventative maintenance with brakes that worked great. i just wanted to replace some rotors that had started to show a little wear. One thousand dollars and seven hours later when i was driving away my brake pedal went all the way to the floor and my vehicle only barely stopped...in other words my brakes were dangerously in disrepair and someone could have gotten killed. i managed to get my car back to the shop and they had left immediately after they told me my brakes were fixed. I have to leave in the early morning to take my mother to the doctor in a city 7 hours from here. How am i going to get there?
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Joanna Paez
Awesome costumer service! I purchase a lifetime warranty on parts and labor when I got my breaks done at just brakes" a few years ago and when my brakes were due for service again , I decided to take it to just brakes and found out that they were bought out by pep boys.i called "just brakes" headquarters and they were no help!! I decided to go in person and The manager at this branch was very helpful and honor my full warranty that I purchase from just brakes. They stayed until 9 pm working on my car and I know what that feels like as my husband works in a truck shop!! Thanks you guys. I highly recommend this branch
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Patrick Monroe
Had vehicle towed to this location from Clermont. Wife experienced heating issue and did not want to risk the distance. Service advisor was very cordial. As always with anything always get a second opinion. Price was OUTRAGEOUS which included item not associated with coolant system. Should have reviewed prior customers ratings before coming. It appears multiple reviews for many locations are less than stellar, much. Almost comical with what appears to be scripted and even auto response reply to poor ratings. Lesson learned, do your research first.
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Ccrider Cc
Disappointed in tires being put on alignment is off and what tech puts tires on without removing the blue? Oh and corporate thanks for soap and water removes it cause u went thru 2 car washes and its still on and I had to get a brush and go do it by hand and the pain I was in after THANKS a lot cause see some people have medical problems like RSD and its very painful. I wont buy tires from you again. No worth it.
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Christina Cozzens
Got 2 new tires and a front end alignment. When I left my car pulled to right. Went back and they said they did what they could but they could one align one side. So why did I pay you full price to do half of the job? And he said there is nothing her can do. He can align my car or give me money back for the alignment that wasnt done.
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D. MacLean
They will quote you on things you dont need and it seems to be a part of the training they give employees. Do not go here for anything more then an oil change. Do not get anything major done and certainly get a second opinion on their quotes. It amazes me this type of thing goes on at this level. You should be ashamed of yourself.