Swarovski

Category:	Jewelry Store
Address:	734 Lincoln Rd, Miami Beach, FL 33139, USA
Phone:	+1 305-538-4877
Site:	swarovski.com
Rating:	2.9
Working:	11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM

Location

Photos 72

Reviews 10

Michael Hansen

Horrible customer service. The staff used to be nice and helpful but not anymore. I bought a watch for my wife to about $900. The battery died after 8-9 months. I took it back to the store. They had to send it in, and it took 10 weeks before we got it back. Now I just bought some jewelry at Swaroskis web site. It was delivered defective, so we took ti down to the store to exchange it, but they refused even though the warranty policy states that warranty items can be replaced in the store. I am not sure if the staff in the Lincoln Rd store doesnt understand Swaroskis warranty policy, or if they are too lazy to process a simple warranty claim. How I have to pay the postage to ship it back. I AM NEVER BUYING ANYTHING FROM SWAROVSKI AGAIN.

Thierry decoste

I sent for nevation my jewels at leat 3 month ago, the onsite sells person told me 3 weeks to receive my package then after 3 weeks, the call center explained me that it was a maximum of 8 weeks and today, I call again after 3 months and nobody knows where is my package. I also got someone on the phone today from the shop on Lincoln Rd where I droped my jewels and he explain me that he couldnt verify for me in the back room if my package was there.!!!! (The first day, I gave the lincoln road shop as address to pickup my package). The customer service is very poor and in the shop, there where only one person who spoke half in english, half in spanish.

johanna viac

Very unprofessionnal staff at the Lincoln Rd store, they doesnt speak a word of english or does not want!! One guy was very rude and arrogant, I had the impression to disturb him so I decided to leave and buy what I wanted in Paris instead of here. This is just amazing to have a such customer service on a swarovski located in one of the most important street of Miami Beach!!!

Ricardo Perez Méndez Richi

you are so bad i love swarovski but no¡¡¡ you cant take to mexico i hate the americans theyre vanish and they think that all the world love him when the reality is that all the people hate him suck it

Piera

Swarvoski is really classy! It is beautiful jewelry and a good gift for someone special! Though the prices may be a little high for people... All in all, I think it is a great store!

CARREPARFAITLERETOUR

Hi everybody, is it possible to have en email adress of staff in the shop of Lincoln Road please ? I have a request for them concerning jewels i bought ther. thanks in advance.

Jonas Cederlöf

The staff was really helpful when we where there to exchange a ring bought on the west coast. They let us exchange it even without a receipt.

MELISSA BOVOLENTA

Nice but in Europe you can have more discounts...

Kathy Van Patten

Love the jewelry. esp the earrings.

Marcelo Vega

OK Staff