Category: | Florist |
Address: | 325 New Haven Ave, Milford, CT 06460, USA |
Phone: | +1 203-878-3717 |
Site: | beachwoodflorist.com |
Rating: | 3.4 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–3PM Closed |
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A Richardson
My mom just passed and her wake was Tuesday and Funeral on Wednesday. My daughter in law was looking for the flowers her parents sent to the funeral home. They never delivered them even after they were told there would not be a problem delivering to another town, in fact she was told they were delivering quite a few to the same place. It was Wednesday before she was notified and gave multiple excuses including it was also Secretaries Day, also with a bit of an attitude. I also found out my neighbor was one of the "others" whose arrangement was not delivered to the funeral home. They called her Wednesday afternoon & asked what she wanted them to do with the flowers since they didnt deliver to East Haven. My neighbor said, I dont care what you do with them now, its too late the funeral was this morning! They did say they would deliver a snack basket to my home instead first thing Thursday morning without charging them a delivery fee. I did receive a very nice basket at almost 5pm Thursday. In my opinion, they should not have charged her at all! I will always wonder if there were other arrangements that we should have received but didnt & people that I should send thank you notes to. I had always loved Beachwood Florist with their prior owner. I dont think I will ever do business with them personally. If you make a mistake, own up to it and do what you can to make the customer happy! How could you not notify people immediately if you couldnt deliver to another town or get another local florist who would!?
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A Private User
What florist is open on a Sunday, much less delivering flowers? Beachwood, thats the one. After Town and Country closed in Milford, I took a blind chance on Beachwood. Theyve delivered far beyond expectations. My Mom has loved every gift weve sent. Their Web site is seamless and easily navigable, their variety is superb. When I called to check on my Mothers Day delivery on Sunday, they calmly and professionally let me know four trucks were out delivering; I should have known they were on top of it! This is the way to run a business ... were loyal customers.
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Gary Baker
They wrote my wifes name wrong on the card and the arrangements flowers were wilted. We were completely embarrassed when we went to the wake and seen the arrangement. I spoke with the manager and he said the name was human error and the flowers were inspected prior to going out. There was nothing he could do. I have used this florist for at least 10 years and never had a problem. They recently changed ownership and I will never use or recommend them again.
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Megan Teixeira
After being disappointed with an arrangement, I called and wrote the flower shop about my concerns and they in turn refunded me the money in full which is more than most would have done. I appreciate the customer service.
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Greyson Schwing
What a great business. Caring, Kind, Dependable. Beachwood ALWAYS comes through and Vin, the owner, is very involved with Rotary and gives generously to the local community. 5,000,000 stars!
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Pat Torre
I received an arrangement for thanksgiving. I was so disappointed. It was so dull with pink blush roses. Sure did not look like autumn. I will tell my family not to use you in the future.
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mike rich
Nice place. Nice people.