Killingworth True Value

Reviews 5

MI

Michele Daniels

The service department at Killingworth True Value is a joke. They dont stand behind their work, they blame the brand instead of taking responsibility for their mistakes and they dont care about their customers. I brought a Stihl hedge trimmer to them for repair on 7/3/17. They said it had a faulty switch. It took them until 7/11/17 to replace the switch. I picked the trimmer up on 7/12/17 used it for an hour and it malfunctioned again. Brought it back to them. They said they needed to replace the switch again. This time it took them until 8/20/17 to fix! So far its working, but really, from 7/3-8/20 to replace a switch??!! They said they didnt have the switch and had to wait for Stihl to send it to them, but Stihl insists they had it. I had paid them $70 for the initial repair - yup $70! to replace a switch. Upon pick up on 8/20, I asked them for some sort of credit/reimbursement for the aggravation of getting the runaround and all the time it took to fix. The service manager Dave said it wasnt their problem and that I should go get money back from Stihl. Really?? This is how you treat a customer that has spent thousands of dollars in your store? I called Stihl and they are working on doing something for our troubles. The good news is I found a new repair shop in Deep River. Hanks. Hank is the best. I brought him a weed wacker to repair and he had it back to me in 2 days working perfectly, and he charged half the price of these clowns that dont know what theyre doing at Killingworth True Value.

---

ER

Erik S

They almost certainly have the stuff you need, but their prices are generally much higher than other nearby stores, sometimes up to triple.

---

KE

Keith Mirante

These guys know what old time customer service is all about. They are awesome and always there to help and give an answer

---

BE

Beck Maynard

Friendly service & great products! Beats going to a big box chain 100x over.

---

KE

Kelly Brown

Friendly and helpful staff

---

---