Brides By Demetrios

Reviews 5

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Shannon Caffey

They say one thing always goes wrong at your wedding. For me, it was my dress. Both straps broke, at separate and very inappropriate times. The first strap broke seconds before I was to walk down the aisle which delayed me, freaked my husband out, and I walked down the aisle with SAFETY PINS keeping me together. Second strap was DURING my Father-Daughter dance, my Father and I having to change the choreography of our dance we took lessons for, and the photos show my broken strap dangling. My consultant was great, my dress shopping experience was so fun, picked 8 bridesmaid dresses, all was well. A month later my bridesmaid dresses werent available in my selected color and I had to settle for a different color, no discount offered (still not happy). My dress was heavily beaded, I have a large bust, and because my dress had a low back everything was relying on two tiny straps for support. At my first fitting, the straps were so tight they were digging into my shoulders and armpit and turned me red and really hurt within a minute. With other alterations it was $450!!!!! Yikes!!! At Fitting #2: It was still kind of ill-fitting in the top...but then since we were going to add cups to the bustline everything was supposedly going to fit perfectly. At the final fitting I was still constantly adjusting my breasts inside the dress, but it was 5 days to showtime and still needed to be pressed so I decided Id strap them in with dress tape and hope for the best. The dress fit well for the first half hour I had it on. But as the dress was getting warmer, things started loosening up and despite having a D cup I was no longer filling out the dress and the straps were getting pushed to the limit, and ultimately gave way. Perhaps the straps should have been reinforced, widened, or if it was explained to me that as the dress warms up things will loosen it could have prevented TWO terrible experiences during my wedding.

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Brittany Hillawi

This was a terrible place, and they ruined my entire wedding dress experience, and a huge part of my wedding day. Rosa and Karla are the worst employees in this entire store, and they dont deserve to be employed in such an important role for some peoples most important days of their lives. Rosa and Karla assured me theyd create a mini dress replica of my wedding gown for my mini bride. I ordered it 6 months in advance, and I payed a large deposit to them for it. We needed it by June and they played endless games with us, not answering the phone calls or texts, hanging up in our faces, coming up with excuses. June passed and she promised the dress was almost done (Keep in mind - we never got any proof of the dress being made, no pictures). Long story short, she said she shipped the dress to the shop, and when we went to pick it up on the day SHE said it would be ready it was not there. THEN, they called us and said the package arrived, but the dress was MIA and there was no dress in the package. She returned us our money ONE WEEK BEFORE THE WEDDING, and I was stuck with no mini bride dress. Not only did they devastate myself and my mom, but also the young girl and her family flying in from out of state. They are lying, conniving jokes of an employee and they destroyed half my wedding one week before my special day. They are just after your money, nothing else. I am disgusted by them and will forever assure my friends or loved ones dont give this business the time of day. SAVE YOURSELVES. P.S. my wedding dress was done 3 days before my wedding, after I ordered it 6 months in advance. My veil and crown also did not arrive until the last minutes. The only good employee in this establishment was Elma the seamstress. She saved me from complete disaster.

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A Private User

I just finished a call with their receptionist and was very disappointed with their customer service. I have to say I like their dresses which was why I decided on my bridal dress there. First of all, for some reason the dress you order seems to take forever to arrive, compared to many other stores. I then called to request for a sample material of my dress so that I can match other things for the wedding: on the first call I was told to drop in any time to get it; second call I was told that it would take a month to order in (luckily I did not drive all the way there to ask for a sample) so they put in a request for me; third call, a month later, still went no where (they could not even track if they put in the request and it was DIFFICULT to estimate how long it would take for it to arrive). I would probably be better off if I did not ask for the sample....would save me from getting annoyed each time talking to them. My friend got married last year had a terrible experience with them. They got the color wrong and they did not add beadings as she requested (and PAID for). I thought it was a rare thing to happen but now I think I was wrong. I was probably too attracted by their dresses. The overall experience is if you are looking for something within in 4 months be very cautious. By the time it is almost your wedding and then they give you all these BS and wrong dresses you will be very STRESSED out!!! Either order your dress early or try other stores. Hope this helps future bride-to-be.

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Nadia Gewarges

Terrible. Wish I could give you 0 stars. I ordered my dress SEVEN months EARLY. I paid for my dress, veil, and headpiece, and was told it would arrive in 3 months. 3 months passed, 4 months hit and I decided to be smart and call to see what the status was. THEY FORGOT TO ORDER MY DRESS. I got overlooked but did they apologize? No. Offer compensation or anything to SHOW that they actually care about the customer? No. They are expediting my order and said it will be here 2 weeks before my wedding, but "Dont worry! Lots of brides wait until the last minute." I DID NOT WAIT UNTIL THE LAST MINUTE!!! YOU DID, DEMETRIOS. Ive gone in the store, called (because they are giving me the run-around with who is "taking care" of me) and I finally got a call yesterday that its being even more expedited and will be here soon. Ill believe it when I see it. I paid a lot of money and my story isnt over yet. Ill update this post and a detailed Yelp review when Im done telling everyone I can about my nightmare experience. If I am not compensated for my alterations and cost of my gown Im going to make sure everyone knows about how shady they are in business practices. How beautiful my dress is means nothing after the management lost my order, lied about it, and is now trying to paint me out to be coo-coo for cocoa puffs.

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Carolina JAIME VALENCIA

The purchasing experience of my wedding dresses was fantastic, great service; however I di not have a good service from the seamstress. I was told she was the best and since I moved out of San Diego by the time of the fittings I drove some times more than two hours just to make my appointments. I had to push her even the last day to correct the fitting (too much breast, loose, etc.) and it seemed that she did not work on them at all in some appointments. You have to know what you want and almost do her job on how the dress look well in your, I have a friend with me and she got the same impression, I have heavy dresses (strapless) and she did not make sure the dresses were adjusted enough to not show my bra, like she just wanted to be over with the job. Even with all the modification that I and my friend had to repeatedly ask for I still had trouble with the dresses. I was just thinking “imagine if she would have left it as she intended”. Buy the dress there if you love it but take it somewhere else for adjustments.

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