Second Summer Bride, By Appointment

Reviews 5

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Jessica Padilla

I bought my dress from Second Summer Bride on November 12, 2016. I gave Karla, the shop owner, an idea of what I was looking for and she helped me find what I believed to be the perfect dress. Karla told me that my dress would arrive in 3 to 6 months, which I estimated to be no later than May. On April 28, 2017, I called the shop to check the status of my dress and I found out that my dress was going to arrive on July 15th. This was not within the 3 to 6 months time-frame that Karla had promised. The store employee stated that the ivory material I wanted for the dress was back ordered and that because I ordered it in a petite size (which is really just 3 inches shorter than a standard dress), it was going to take longer than expected. When I got this news, I was pretty upset because no one had called me to tell me about the delay. I had to find out on my own and this was absolutely unacceptable. I then asked if I could speak to the shop owner. The next day, I finally spoke with Karla and explained to her that I was upset that no one had told me about the delay. I honestly felt that she really did not care about my concerns.. I patiently waited until June 15, 2017 to check the status of my wedding dress order again. When I called, a store employee told me that my dress would now arrive on August 10, 2017. I was shocked! My wedding date is August 26, 2017 and I may not have a dress in time. Once again no one told me about this delay. My trust for this shop completely went out the door after this second incident. I talked to the manager about my available options, since this delay would be cutting it extremely close to my wedding date. Unfortunately, they could not guarantee that my dress would arrive by August 10th. At this point I was devastated, and I felt that it would be best for me to receive my full refund and pray to find something elsewhere. I asked the manager if I could talk to Karla about what was going on. I felt that I deserved an explanation and an apology from her. However, Karla never reached out to me and she let the manager handle the whole situation. When I asked for a full refund, Karla said that she would only give me half of what I paid for! She told me that since I ordered a petite dress, it would be harder for her to sell the dress. I could not believe that she even considered this an option! She was just doing what was best for her and not the customer. I told the manager that this option was unacceptable and that I needed my full refund. Karla agreed to give me the full refund minus $150 because once again it would be hard for her to sell a petite dress. I asked for documentation of when my order was placed, but the shop refused to show me proof because it was supposedly against the wedding dress company’s policy. I called Lillian West, the company that was making my dress, and I asked them if Karla could show me a document of when she placed the order. The representative gave me a clear “Yes”. On June 21st, I called Second Summer Bride again and told the manager that the company said that I could in fact see the document of when the order was placed. I told them that I would gladly pay the $150 if they could prove to me that they had indeed ordered my dress back in November. After this, the shop finally agreed to give me my full refund in a check. I honestly believe that they completely forgot to place my order back in November and that was the real reason why the delivery date kept getting postponed. This nightmare lasted an entire week. I visited the shop and called the manager several times because the owner refused to talk to me about this situation. To this day I have not received an apology from the owner. I literally got sick over this nightmare. No bride deserves this! Please do not support this business!

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Nicole Becker

Olivia is amazing! My mother is getting remarried. We tried a few other shops and had no luck. We didnt have an appointment, but we tried stopping by to see if they had availability. Olivia told us she had a cancellation and could help us! She really went above and beyond helping my mother into dresses, then finally she found the one! She asked so many questions about what we liked and didnt like about each dress to narrow it down to the perfect one! And the dress was well within my mothers budget. Ill definitely be coming here when its my turn to get married.

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Alexandra Kirkilis

This place is sooo nice! Not at all what youd expect from a bridal consignment store. It feels very high-end and the staff are so warm and real, so if youre looking for a stunning dress for half the money youd pay new and a complete absence of the snooty wedding industry vibe, this is your place. Plus the service is so above and beyond a place like Davids Bridal and the selection is impressive!

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Tiffany Fudenna

What a great experience! Found my dress and so easy! Make an appointment former help and hey cater to your style and needs

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Kathy Bianchini

Beautiful gowns, and great prices

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