LensCrafters

Category:	Eye Care Center
Address:	1760 Pacific Coast Hwy, Redondo Beach, CA 90277, USA
Phone:	+1 310-540-2970
Site:	local.lenscrafters.com
Rating:	1.9
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 11AM–5PM

Location

Photos 6

Reviews 9

A Private User

My husband was on business and his glasses broke. He needed a screw to repair them and had been to several drug stores looking for eye glass repair kits, but the ones he found had no screws. So he arrived at Lens Crafters, having driven many miles to finally find a LensCrafters store and arrived just a couple of minutes past their closing time. People were there in the store and he begged them to help him; he just needed a screw for his glasses. But they refused to help. What is this world coming to when it is more important to adhere to closing time to the minute, rather than help someone in need!

Jeffrey Laing

I called for an appointment when the store opened (at 11:00 a.m.). The first available time was 2:20 p.m. and I gladly accepted because I really wanted to get replacement glasses for the pair lost yesterday. I arrived at 2:10 p.m. and there was no record of my appointment. The attendant offered to "see if I can get you in", but I would have had to wait for the OTHER 2:20 p.m. appointment (booked after mine) to be completed, and any other appointments that were booked after that. This is no way to run a business.

Chris Rich

Your website says you are open till 9:00 pm weekdays. Your phone message says you are open to 8:00 pm. When you get there at 7:10 pm its closed and the person counting out the register just looks away when you point out how nothing line up on your hours. I find your attention to the details that bring customers back is completely absent.

Greg Frank

Rude staff. I let my wife switch appointment with me and walked in after she was done. I did not realize this was a problem but I would have understood if they informed me politely. I didnt appreciate the rude way that I was informed. Telling me "Your late! " Does not intice me to drop my usual $400. I will be going somewhere else, thanks.

A Private User

I got glasses for the first time, they gave me the wrong prescription, then I get the right ones and they are not the anti-glare materiel I ordered. The Dr. is incompetent, and the staff is really un-knowledgeable, I would rather be without corrective lenses than go with these guys.

Roxanne Dean

The service here is horrible!!! The dr. Mixed up a contact prescription and we havent gotten replacements because you can reach them by phone or if you drop in you will spend at least an hour waiting.

jon juanavi

Worst customer service. Actually said "if you dont want the glasses go somewhere else." This was a manager. Wouldnt even give me the eye prescription, quoting policy. Dont give them any business!

Daniel Vincent

My glasses cracked either to cheap lens blanks or over tightening. While they agreed with the cause, they did not honor the repair.

David Reid

Excellent experience here from start to finish. My glasses were perfect, ready in an hour, friendly and very helpful staff.