Tiffany & Co.

Category:	Jewelry Store
Address:	149 Stanford Shopping Center, Palo Alto, CA 94304, USA
Phone:	+1 650-328-2552
Site:	tiffany.com
Rating:	3.8
Working:	10AM–6PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 44

Reviews 8

Michelle Runde

Short version: If you like Tiffany products, I advise you go to a different location. I had terrible customer service here during a simple repair pick up. Long Version: I had dropped off a ring for a small repair, which was a normal customer service experience. When I went to pick it up after the repair, I noticed my ring looked very different than when I dropped it off: instead of being closely stacked bands, they had been spread out dramatically (hard to explain.) When I saw my ring in its new form, I asked why it had been spread out when I had only asked for a repair. The employee did not understand my question, and made me feel like a fool for asking ("Are you sure its different? This is the same ring, whats the problem?") I was asked to sit down and wait, then she begins to help many other people while I waited for assistance to my question. After 10 minutes of waiting, I had to ask again for help, where I was rudely told she would get to me. Finally a different employee came to talk to me. She too was snide, making me feel like I was asking a very stupid question. Eventually, she told me that when this ring was new (I had received it as a gift) it had originally been spread out, and it was very common that over time the bands begin to compress (as mine had done.) The repair service had tried to restore it to its original appearance as part of the overall repair. If this was so common, WHY DID IT TAKE 20 MIN and TWO RUDE ASSOCIATES TO TELL ME THIS? All I needed was as simple explanation, I simply had not understood why the ring had been so dramatically modified. Maybe because I had just finished a work-out and wasnt dressed to "Tiffany" standards? I left with my ring, and the repair itself was seamlessly done. Will not return to this location.

Monyca Annotti

Not as quite customer service oriented as Walnut Creek, Valley fair or SF Union Square. They tend to not treat you as the others do, of importance. A bit more difficult Ive experienced other than one particular person Xavier in Repairs & Service. If you must see them make sure he handles your claim. He is the only reason I have continued going to this particular store. He is the reason I can give them a 4 in stars. Afterall your buying a high end brand and should be treated as if your loyalty is valued. The staff has no character they are straight faced.

Julia Meyer

Came in shopping for wedding rings and the sales person completely insulted me in less than 1 min. She also knew she did it too as she kept a large distance afterwards. I took my business elsewhere and I recommend you do too.

Andrei Calinescu

The store is nice and tidy, of course. The sales staff are a bit on the pushy side but I guess thats what this place is like. Prices are through the roof, of course.

Trevor Powell

Ive gotten a few things here. The staff is pretty helpful and they will leave you alone if you want them too.

J. M.

The staff was very helpful and friendly period had a piece cleaned and it was returned quickly.

Roshni Sholapurwala

beautiful collection, always a pleasant visit.

ALEXANDER PRIME

Nice