Cold Stone Creamery

Category:	Ice Cream Shop
Address:	1515 N Mountain Ave, Ontario, CA 91762, USA
Phone:	+1 909-988-1881
Site:	coldstonecreamery.com
Rating:	3.7
Working:	12–9:30PM 12–9:30PM 12–9:30PM 12–9:30PM 12–10PM 12–10PM 12–9:30PM

Location

Photos 67

Reviews 24

Suzy Villanueva

The girls that served me were incredibly rude and did not understand. They also WAY over charged me for what I ordered and it was not even good. You cant tell when someone enjoys their job versus when they have to put up with their job and they did not seem very cheerful. I went to the one in Upland which is much cleaner and the customers are incredibly sweet and caring. I also asked if they knew how to make their shake a malted shake to which they had no idea what Malted milk was and looked very confused and had to ask the manager who also did not know. The people in Upland at least knew what a malt was and politely said they could not make it compared to the people here who were very rude about it. Never going to this location again

Moses Suherman

THIS IS THE WORST Cold stone ever!! I went a few times and the first experience was 2 girls working and they literally took 45 minutes to serve us, with only one guy in front of me. People were so upset that night. Unprofessional employees, and just check out this bathroom and you can tell if my story is real or not. Soap dispenser broken and no soap inside, paper towel dispenser broken, no toilet paper holder. And the walls are completely covered in writing. How do the employees wash their hands after using the bathroom ?? Disgusting !!!!

Carlos Cintron

This is my favorite cold stone to come to. We used to live near by but now we moved 45 min. Away from this location. So when we are driving inland we make sure to stop here on the way. They give you proper portions according to what you order unlike most locations I go to which seem to never fill the cup all the way. If they make excess accidentally they will give it to you in a separate cup instead of throwing it away as Ive seen plenty of times at other locations. Best Cold Stone Creamery I have ever been too.

MiiMIi Alvarado

Had a guy help me out he was very nice, but when we got to the register one of the girls had finished ringing people. He was going to charge me when the girl looks at him and smacks away his hand! I thought that was very rude of her. I was going to leave him a tip but when I asked him if he would be keeping it I decided not to. If she doesnt like her job go somewhere else. I would of given them 5 starts but due to poor ethics I wont be returning.

Jessica Grebbs

Every time I come in, there is a line and one employee serving the ice cream in the front. Sometimes someone will walk from the back to the front but doesnt help. Very slow service. I would recommend coming to this little cation unless you want to wait in line for 15 min with two ppl in front of you.

Jc Olivera

Who doesnt love a nice cold ice cream cone?, We usually get a cone of ice cream after watching a movie at the Edwards Theater, they have many flavors to choose from, staff is friendly and on weekdays is not that crowded.

Christine Turner

Store was warm, ice cream was melty, and very small portions compared to other Cold Stone locations. We love Cold Stone, but not this one. PLUS, they dont have walnuts!! Grrrr...

Emily Lam

Really good ice cream thats fresh and mixed in front of you. You can choose from the menu or make a custom order.

Amber Demeter

The line assy handles was too long so i came here and was disappointed. I should have just waited

JASMIN SOLIS

Love mixing their topping into my very own blend.

Nano Noir

Great ordering experience and very good ice cream.

mario Cano

The ice cream is so good. Definitely come back

Jonathan Hilbun

If you like ice cream, youll like Cold Stone!