Category: | Pharmacy |
Address: | 3540 Mt Diablo Blvd, Lafayette, CA 94549, USA |
Phone: | +1 925-284-1550 |
Site: | local.safeway.com |
Rating: | 2.7 |
Working: | 9AM–5PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–5PM 9AM–5PM |
MA
Mary Parise
Lack of notification a problem. Called in a RX. Knew that my Dr. needed to be called to OK it. I called pharmacy 5/6 days later expecting RX to be ready. Was told that they had not heard back from my Dr. Sent a 2nd request to Dr. only as result of my inquiry. They have no system in place to notify a customer if there is a delay. If I had not called in, would still be waiting. When asked why no such system was in place was told that their current system is better than what they had previously.
DE
Decline ToState
Just my experience, your experience may vary. Theyre nice in person, but very prone to "forgetting" and "not seeing" prescriptions from my doctors office. Theyre not accountable for their mistakes, so you cant get them to apologize or change their policies. TAKE NAMES, time and dates when they say they dont have something. Call their toll free customer service line to complain with their specific mistakes. Best to avoid their pharmacy -go elsewhere.
MI
Michael Grosser
Friendly staff, long opening hours.