Best Buy

Reviews 4

A

A Private User

let me start by saying almost every person behind a counter doesnt want anything to do with a customer and will just send you to the next person behind the counter, and that is just some of the worst customer service i can think of especially when you arent helping another customer. not to say all the employees are worthless i have had a few great interactions with employees, in fact my 1st larger purchase from them was a stereo system. when i found one in my price range and couldnt find any left other than the display the employee actually took me to a computer terminal typed in some magic told me none was available and gave me a discount on a better stereo system to meet my budget, he didnt last long. when the store 1st opened i would browse aisles and be assaulted with friendly employees asking if i needed assistance, now i have to hunt down an employee just to hear it isnt their department and i should find someone else. very few of the employees even know what 80% of the items in their store do, i have walked through the door and asked the first blue shirt where they kept sound cards only for him to respond with a dumb look " a sound card for what?". which brings me to my next item the goods. almost every item that does (or does elsewhere) cost under 10 dollars has been flooded with the store brand dynex (which is treated separately for warranties and returns and not by the store itself). a simple DVI/VGA adapter will run you 18 dollars for a knickknack that maybe goes for 3. and DO NOT buy anything that you have to rely on as a major component. i purchased 2 dynex sound cards impressed with the lower price and multitude of inputs for myself and brother. both died just outside of the stores returns date BOTH. 1 year warranty is a joke due to the shabby website and terrible 1-800 number. last time i was at the store (and it will be my last) all i needed was a Y splitter for a 1/8 aux input on my NEW sound card. and when i turned around found a guitar chord encyclopedia advertised for 7.99, wow a deal at best buy. i get to the counter get rung up for 28 dollars. 28! say there may have been a mismatched bar code, and go back to customer service section and have her tell me that the advertised item and the item i was about to purchase were different and she shows me the item numbers of each. i am not a dimwit i understood her just thinking well that sucks and ask where the 7.99 book is and if it is still in stock. the only thing she does is repeat herself about the item number. no big deal she may be new and i am sick of the store now and am ready to leave. get my cash back about to walk out with just my Y splitter when the door checker stops me and asks to look through my bag saying how i went back into the store after the checkout line. funny but also a little rude. so in short in one trip i was A) overcharged B) gave the run around and C) accused of shoplifting. the only thing that could have made that fun is if i had put the y splitter in my pants before the checker stuck his hands in there.

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MI

Michelle L

I went here to get my macbook pro fixed with the insurance that I BOUGHT for $200. The guy who sold it to me said that it would cover any kind of accident, and that "you could play frisbee in the parking lot with it, bring it in and we would fix it for you". Knowing that I am clumsy I insured the computer with the Accidental Damage and Handling insurance.....I didnt buy the "Tech" insurance, because the guy also said, "if you have tech problems, you could just ruin it by "running it over" and it will be replaced so its not necessary", making himself seem like he was helping me save a few hundred through a loophole in the policy. Well, I dropped it and brought it in today, and they told me that it actually doesnt cover the damage that i was told it covers and I was sent away. The computer must have a functioning problem, not just cosmetic damage. Totally fine, I understand that, except that their idiot employee completely lied about the insurance and the folsom managers response was "well, he gave you a terms and conditions brochure". As if anyone reads that!! He also informed me that if i were to "ruin it deliberately by running over it", the insurance company would say that it was not a normal occurrence and would not fix it at all. Wow. I called Bestbuy in Citrus Heights, where i bought the computer and the manager Vicki said, "of course it covers cosmetic damage! I cant believe how horrible folsom treated you, that is a terrible store. Bring it in and we will definitely fix it." First of all, seems weird that one manager would bash another store in their area...second of all...I dont expect it to be fixed, as the same manager Vicki has a few horrible reviews about her service already posted on the web. Best Buy sucks.

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KE

Kenneth Salazar

Im a disabled war veteran and between me and my father have spent over 25k easily at bestbuy stores. So we went to three bestbuy stores before this one looking for a specific sony receiver that was on sale reg 349 sale price 199. They had it as an open box item for 159. Ok more money saved so i drive fifty minutes home open the box and its a $150 pioneer reciever. So fifty min back to the store thats something somebody should have caught but ok mistakes happen im sure theyll rectify it. Right away you can see the attitude the customer service rep has to the two people she helped ahead of me and my father still im optimistic. She keeps calling on her headset because she wants a manager to approve it and i get that to protect her job. She starts to do the return and a manager comes by and asked my dad who sold it to him he said a younger guy with a beard and that we just saw him coming in the manager said theres nobody here like that in an accusatory way mind you i had seen three employees in their twenties with large beards even their door greeter fit that description so i tell my dad to go show him and he did. They told us they didnt have anymore of those receivers i go grab the last one they have off the shelf its 199 and the entire time their rep had been making obnoxious faces and she says itll be $43 and my dad says he wont be coming back i asked if they would meet us halfway and says all you customers are the same and then says itll be $21. I cannot believe how terrible the attitudes were and we were the ones inconvenienced but treated like liars. I will be contacting their corporate office.

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RA

Ravi Gill

The staff lacks customer service. We went there to buy Samsung UN65ES8000 TV. We were offered a two year no interest financing, which was attractive offer considering that we can get the TV cheaper online. However, the approval process took almost two hours as the sales person entered wrong information in our credit application and that end up costing us Fraud Alerts on our Credit report and were not approved for the full amount of the TV. Which was very disappointing and even after spending two hours we were not able to buy the TV as the Sales Person was not willing to work with us and said that he could have spent his time better. That was very rude comment and I did not appreciate it at all. I could have paid for the TV, but when I can get better deals online and they were not willing to match the online prices, I decided not to buy it at Best Buy. My overall experience with Best Buy is poor. I find the staff to be rude and I think they need better training in customer service and need to show more flexibility, especially after wasting two hours of their customers and ruining their credit report by entering wrong information. I had to call all three credit bureaus to correct the Fraud Alert on my wifes credit. I still dont know the long term affect of that and now no TV either. I will probably go to some mom and pop shop to buy my TV as I found them to do better job than these big stores, where employees are robots and lacks the ownership of customer service.

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