Heads Up Sports
| Category: | Sportswear Store |
| Address: | 785 Oak Grove Rd E3, Concord, CA 94518, USA |
| Phone: | +1 925-682-2277 |
| Rating: | 4 |
| Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 9:30AM–5PM 11AM–4PM |
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Reviews 5
JO
John Smith
Wow! I did not expect to have such a disheartening experience with a local merchant. My son bought me a Giants hat here as a birthday gift. Hes 18. He doesnt know my size. He doesnt keep receipts. His heart is in the right place -- he really enjoyed using his new found freedom with his drivers license, and paying with the money he earned working at Papa Murphys. And he was smart enough to ask the person waiting on him "what if it doesnt fit my Dad?". "No worries", he was told. Just have him come in and well swap him for one that fits. That was about 3 weeks ago. I walked in today with the hat - virtually untouched, since I knew it was the wrong size as soon as I saw the label - in a safeway bag. My son had removed any sort of price tag/sticker, and didnt have the receipt. But hey, this was a local merchant, Im a local customer, my son said the guy was very reassuring, and I expected to be in and out in a breeze. Not so fast. A guy who later identified himself as Gary seemed bent on putting a damper on my day. No receipt? Sorry, we cant take it back. I expressed my displeasure, and it quickly escalated into what was -- much to my shock -- a scenario that Gary seemed to enjoy. He actually used the words, after I complained that this wasnt the way I expected to be treated, this day is turning out more fun than I thought". He was having fun antagonizing me! My advice is to stay far away from this place. Their prices are what you would expect -- higher than what youll pay on-line, and no better than the mall. The selection is whatever they happen to have on hand (before Gary realized I didnt have a receipt, he said "Im not sure youll find what you want in your size", indicating their selection wasnt terrific). So if the selection is average, the price is average, the return policy is draconian, and the service is nasty, why would anyone want to shop here? Merchants like this arent likely to last long in a world where I can buy stuff from an infinite selection, at a competitive price online, and have it in my hands in a day or two. Its sad -- I really do like to support my local merchants, so I hate to see them go, but I do expect to get some value for my time and money, and unless Gary is normally a COMPLETELY different person than he showed me, I cant see how this shop can last.
IL
Ilaisaane Kaufoou Tatila
This place is great! Always have great sales. Im talking about $160 jersey down to only $25. I just hope they had more women stuff and larger sizes.
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Dominique Davis
They have alot of good things and I love it. The think I dont like about it. Its really small and they dont have alot of space for there stuff.
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Sarah Zuniga
I looked all over for a gift for my brother and found the perfect letterman jacket! Every item you can think of is there.
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Shane Berney
This place is really great. Friendly guys working there. Never go anywhere else!
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