Courtesy Automotive Center

Reviews 3

CH

Christy Pitts

We stopped by to quickly look at your "pre-owned" Subaru Outbacks. We came in after 7:00pm with the hopes of avoiding all of the high pressure salesmen that one is usually faced with at a car dealership. After looking at several cars with nobody bothering us and being able to realize that the Outback wasnt the best choice for us since our goal was the best gas mileage we could find, Wayne Smallwood casually approached us cracking jokes while collecting information from us. He made us feel at ease, but remembered what we were looking for and what our ultimate goal was. He introduced us to the CrossTrek which we fell in love with. He made the test drive relaxing and informative and even made it fun for my 3 year old daughter. He addressed all questions and was knowledgeable on everything from safety, operation, handling, etc. He identified with us on a personal level by sharing information about his family, we all live in Forest Ranch and we warned him about the wildlife and precautions he should take with his kids and he told us stories of the bears in Alaska, great stories. He had us laughing and feeling confident in our decision. Then it came time for paperwork and he realized he and my husband had the same birthdate and it was all over from there. Fist pumps and high fives and I was just waiting for the two of them to hug. He was very honest and upfront with us. Since it was so late we had to wait until the next day to finalize paperwork. The next day we were greeted with the same upbeat and fun spirited Wayne as the night before, he even told us we saved him from falling asleep the night before!! Love that honesty. All of the paperwork went great, nice and easy. When I first met him, he was so serious, like accountant type serious and I thought oh no. Then we got to talking about motocross and quad riding and pumpkin carving and he was laughing and extremely fun. He too was very real and candid with us, even telling about the charger he had to bring in for his phone so he could play games without his battery dying during the slow times. I had a great experience with knowledgeable people, thorough people, sincere and real people. I chose to write this several weeks after the purchase to see how the after purchase service was. Wayne has been in touch several times to make sure everything is going well and to see if I had any questions. I have only had two issues, one is that the tires on the Subaru arent good for where I live and I wish I would have known that when I bought it so I could have negotiated that to get a set of all terrain tires, since the reason for purchasing the Surbaru was for gas mileage and use and safety in the snow and ice without having to worry. The only other challenge I have had is with the Service Department, but I will just get my service done somewhere else to avoid further problems. I have referred several friends to him and will continue to do so. Oh one other thing, to access the review, you have Cadillac spelled wrong on the contact information, you have it as Cadilac and it should be Cadillac...:-)

JO

John Vega

in 2008 or so I took my Mothers 2001 Volvo V70 XC in to have a service and KC, the service manager front man said that the car was is in good shape but should have the radiator overflow reservoir replaced for over $700. Fast forward to fall 2015 some 7 years later and the reservoir is STILL working GREAT and does not leak. We even had the radiator replaced by another mechanic this summer and he did not find any fault with the radiator overflow. I did tighten up a small hose-clamp back in 2008 but it never had a leak. So bottom line is "Courtesy" Motors hires men to run their service department that lack integrity and honesty and they tried to steal more than $700 from me. I call that theft. Fast forward to the current situation. in the last month The car stopped running so we had it towed to "Courtesy" motors. They estimated that the repair bill would be $1500 or $2300 if the first fix did not work. Seeing that James Thomas Volvo is the only other option in the area and we can not take it to him either because he is an extremely incompetent mechanic and his helper is likewise rude and incompetent that leaves parts off of the car almost every-time he works on it we have no other choice but Courtesy Motors "service" department. So we had the first "repair" done and it ended up costing over $1600 instead of $1500 and then a couple weeks later it started to run poorly again and we took it in and they charged us another several hundred dollars for a total of over $2300. We drove away within a few days the car started running rough again. We had to take it to them again and they kept it for a week and a half and then they finally determined that they had to replace the same part they had replaced before (called a throttle body.) We picked the car up yesterday and it still runs rough. We called KC and he said that it might be a vacuum line so we will take it in again tomorrow morning and hopefully they will repair the problem finally! Ill do an update soon and hopefully I will have something positive to say about courtesy Motors service department.

HA

harry bissell

Looking for & buying a CPO from Courtesy Motors has put the fun back in to buying a new car. This week we went into Courtesy Mtrs. to check out a CPO Mercedes Benz. Upon arrival we were met with Ron Truax who was new to the business & he immediately introduced us to John Willis who possessed vast experience & between the two of them we were shown & test drove two vehicles that held our attention. Both John & Ron went above & beyond to insure that we were pointed in the right direction & completely satisfied. John is so knowledgeable that there is virtually no question concerning the purchase and driving of a Mercedes that he does not know the answer to. During the entire process we felt that we were part of the Courtesy family. We finally chose a beautiful E350 and from that point we were definitely family. John & Ron together introduced us to Sonny Baird, Manager, John Bishop, Service & finally Scott, Financial Consultant who happily took our check for the purchase. It was necessary to put some finishing touches on the car so we scheduled delivery later in the week. On arrival we met with Mike Knafla who very thoroughly explained the entire working of our new Mercedes. Beyond a doubt Mike has more knowledge & patience in explaining the total working package. After approx. 2 hours Mike concluded & we were free to return home. Another plus for Mike is that the following day he phoned our home to see of we had any questions remaining & further requested we call him if any arose. My advice is, if you are looking for a new or used car go to Courtesy Motors, Chico. Number 1 you will be treated like family , you will not be pressured & you will go home very satisfied.