Verizon

Category:	Cell Phone Store
Address:	2500 E Imperial Hwy Ste 178, Brea, CA 92821, USA
Phone:	+1 714-256-6015
Site:	verizonwireless.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 21

Reviews 22

Jim Mason

My wife and I are "faithfull Verizon" customers since the 90s. Our rep Lynn Nguyen attended to our needs and gave us a lot of fast words and continue to talk us into getting the Hum devices that is free because we are " faithful Verizon" customers and they were running a special for people like us. She was friendly, we admit but it was soon to be found that it was fake. Boy we were surely taken by her friendly "helpful"words! It wasnt free! Not only did she over sell her availability on the lead time of my wifes IPhone 7 coming in, but I was witness to the conversation about getting a sell back on my wifes phone and mine ( I was talked into an iphone) as well. Well when we came to get her phone, there was no sell back because it was within 2 weeks of elgibility for an upgrade which Lynn knew and led us to believe that she could get for my wife. The other part was the lie she used to tell us that the Hum was free. We found out later that we are having to pay $10 a month and while we cancelled our hot spot to save money she used the opportunity to get money back for Verizon by talking us to taking the "free, no cost" Hum. After a long behind the door "pow wow" with her manager, Jorge came out and gave us the lowdown and with Lynn stood there totally denying what she had promised and pretty much lied. We told them to take the Hum out of our car and just took her new phone because it was such a hassle and we dont have that kind of time to mess with businesses like this. We will never step inside this store although it is just around the corner. Her name is Lynn. If you have to go there, find someone else. Regards, JIm

A Private User

My wife and I have been to this store many times over the past 8 years. We switched away from Verizon for a year, to accomodate a phone that she received, and we will NEVER leave again. We have found this to be an excellent place to do business, frequently crowded, but they have an intelligent way to deal with that. This story will help illustrate the extra effort the people at this store give. We had purchased two phones that each had a $70.00 mail in rebate. The clerk set them up, transferred over the data from our old phones, activated them, everything. We went home to play with the new phones and we were very pleased. The next day, when I started the process of applying for our rebates, I realized that thr manufacturer had placed the UPC codes that we needed on the plastic outer wrapper of the phone boxes. This got thrown away during the process of setting them up. If you ask me, it is a stupid place toput them,but then I think Samsung is a stupid company when it comes to cell phones. Anyway, I went back in that morning (Sunday), explained the problem to one of the clerks, she went to ask the manager, and the manager credited the $140.00 to my account! THAT is great customer service.

Yeon Marquez

Went to upgrade my husbands phone. 1) A rep coughed with teary eyes and blowing her nose while she talked to us. It was disgusting. I was afraid my husband and I would get sick. 2) She told us there is no upgrade until Sept. We told her we cancelled the upgrade we made at Costco 2 weeks ago, and therefore we should still have one. She told us to go back to Costco and have them submit the paperwork to Verizon. Called Verizon. The rep told my husband that all she had to do was call Verizon to get the problem resolved and not send us back to Costco. This was the worst Verizon store experience we have ever had. Just lazy and unprofessional!!!

Marcy Hail

Worst phone experience EVER~! They were so unprofessional, and we had the longest wait time. Then, they couldnt get our phones set up correctly, and I had to go back 3 times (with a toddler in tow) for them to fix their own problems with our set up. And dont fall for their "bundle packages" they are a total rip-off. You are paying for them, they just hide the "free phone" and "free expensive case" in this bundle and you pay so much more. DO NOT GO HERE! Dont say I didnt warn you!

James Grigsby

I dont understand why people give this place bad reviews. Maybe its been fixed since the previous reviews but when I went in there I saw nearly 10 employees patiently waiting to help customers. I was greeted right as I entered by Joe and although he and I could,t figure out what happened to my phone he worked with me to find the best way to get a new phone that didnt burn a hole in my wallet. This was a great store.

Jeffrey Brockmeier

Never go here. They are worse than used car salesmen. They will try to sneak things you dont want or need onto your monthly bill by calling them free upgrades. Extremely deceptive. This review has nothing to do with Verizons actual cell signal (which was excellent for me). I just cant stand these underhanded sales tactics, so I took my business elsewhere.

Summer Mann

Went in with my brother who had his s6 go through the washing machine , they directed me to their solutions specialist ,Sal , who was very friendly and helpful . Sal immediately saw the frustration my brother had and gave him all the options ,one of which was perfect . Would suggest going to sal again for any problem . A lot better than the rep in la habra .

Greg Bender

After waiting 2.5 hours in the store to exchange phones they sent me home and told me they were having technical problems and would call me when they get it fixed. After not receiving a call I called the store 3 times with no answer. Great job Verizon!

Francisco Cobo

These guys are the best, Barbarian Bail Bonds has all of its agents phones with Verizon. Anytime we have any issues with our phones we take them here and these guys are so knowledgeable. They always take care of our cell phone needs...

Chris Eckeard

Went to get help with a rogue system app that is sucking battery life. The reps where real and tried but had no solution. Good store though and good reps. Unofficial solution was to Root the phone. ;-)

Erik Salazar

In the past it took forever to get help. No so much these days. Very little to no wait at all. Quick service,was in and out in 15 minutes. Cant complain anymore.

Jack Dare

Sometimes they close a few mins early, so get there early. But, managers often extended return periods & waive restocking fees! 3 stars for closing early.

jay willner

helpful teM, terrible parking. stores score is taken down by lack of convenient parking.

Constantine Firme

Waited 20 min for a clerk, no one showed up to talk to me. Disappointed.

Paul La Capria

Store is neat and clean. Staff is helpful. But crowded most of the time.

Leonard Driver

Sales people work with you on how best to manage upgrades.

Michael Tumulty

A real Verizon Wireless store, not license concept.

Mariusz Mach

Best experience with customer service ever !!!