Verizon

Category:	Cell Phone Store
Address:	2687 Park Ave e, Tustin, CA 92782, USA
Phone:	+1 714-258-8870
Site:	verizonwireless.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 19

Reviews 7

Chrisg0204

Had the worst experience ever at this retailer so much so that being a customer after almost 15 years with them I switched to t-mobile so here is what happened... Me and my girlfriend about a year ago today went into a retailer to upgrade our old phones we both had galaxy 3s upon arrival we where approached by One of the sales reps who will remain nameless but he knows who he is....anyways he shows around and explains about new features with the new note 7s but at the time they where catching fire and not a very reliable phone to get so moving forward he showed us the brand new phones that Verizon had to offer the Motorola droid turbo 2 and Motorola Z Force instantly we loved our new phones while purchasing and moving forward with the phones hes was explaining to us about all the new products Verizon has to offer, he said we would be able to upgrade after one year after buying the phones and as long as we continue to make our payments we would qualify for this new program we where so excited about this went on our way with our new phones. So fast forward a year and me and my girlfriend end up hating the phones they had crazy battery issues and kept resetting over and over again so it was about to like to claim the offer that we where told we signed up for..we call Verizon and get ready to upgrade our phones and are told we have to either wait 2 years or payoff the phones which is the complete opposite of what we where explained about. We went on to explain to the store manager what was promised and like a broken record we where told the same thing over and over again like we love to waste our time with 0 results.. This was a huge slap in the face as it seems that Verizon gives 0 f**** about their customers and they can change programs on you at anytime and no one seems to remember what program your in and youre held responsible for the word of the agent after this experience I will never recommend Verizon to anyone nor will I ever recommend this location as well since both the sales rep and the manager have 0 accountability for any of their actions and only the consumer will pay...

A Private User

The manager was rude to my husband when he suggested she train her employees to help customers redeem rebates on their cell phones. I admit, I screwed up and tossed the box to my new Ally before I read the fine print on the rebate form which says you have to mail the original UPC code from the box in order to qualify for the $100. I ulitmately decided to return the Droid-based phone and buy a new Blackberry so I could organize my contacts by company name. I was charged a $35 restocking fee, plus the $100 rebate I never received. In contrast, my husband bought his Ally at the Verizon store in Costa Mesa where they clerk removed the UPC sticker from the orginal box and placed it on the rebate form, explaining how many customers miss the fine print and end up forfetting $100. This seems like good customer service that should be applied at all Verizon stores.

Carla Ashford

Why I gave a 6. Yes a 6! The store was clean, Male Employees were attentive, kind gestures, genuine smiles and helpful. They were calm, caring. This put me at ease and helped me feel I could focus on my thoughts and put my energy in overcoming the difficulty I expected to have explaining my husbands non working phone. But instead they went right to work and now Im getting a new phone because the LG defaults are continues looping. A manufacture defect. They Over night a new phone and we will receive it tomarrow. Good thing. Ill keep you all posted. Cant wait to witness an overnight delivery according to Verizon and their warranty policy for a manufacture defect. Cool. Walked away peaceful.

Nikki Than

I rather drive to this location than the one at the district which is only 2 blocks away from my house. They actually listen and help rather than "Sell" you at this location. The general manager Dustin was awesome and was very helpful. For some odd reason my account was so messed up (after 3 months of fixing and countless calls to customers care) we thought it was all settled but nope it wasnt. He figured it out the mixed up in 10 mins what went wrong with our account, and called in to fix it. I would recommend this location over Irvine District location.

Larry Wang

I agree with the others. Worst customer service ever. Lots of sales people that do nothing. I also left my USB card to get it activated and worker indicated that it was all ready to go. When I got home nothing was done to it at all. Call Manger back and they couldnt care less. Dont waste your time at that store.

A Private User

I have had very good service at this Verizon store and would recommend them to anyone. No one there has ever been rude to me or my family

David Nguyen

Ive received good service here. The problem is the wait time. Came in for a sim card to swap phones and it took 45 mins!