Superior Chevrolet Conway

Reviews 4

DI

Diane White

I have never had such a horrible experience with a dealership. First we bought our truck after hours, it was used so there were a few things we wanted taken care of before we agreed to buy it, that night seemed to be ok. They told us they would call us to set up an appointment to have the things taken care of and since we bought it after hours they couldnt clean it up but they would take care of that when we brought it back. After that night and the bottom line was signed, they forgot about us. A month later i called to find out why we hadnt been called yet. I had to talk to Mickey the general manager before anything was done and the paint touch up that was done was shotty. Big surprise. The detail(if you can really call it that) wasnt good, they even left the big plastic sticker on the floor board that they put in to protect the carpet. Then i call to get the oil changed and find out its over $60! So they tell me "well we send out coupons to our customers" (guess we didnt make it on the mailing list cause weve never gotten one) so he gives me the discounted price as if id had a coupon, $40. So my husband brings the truck on for the oil change and tire rotation, when theyre done, the tire pressure light is on, they look at it and tell him they dont know why its on and want to send him on his way. He had to get irate with them and call me, i had to call mickey, granted i was already mad so i said some things i shouldnt have but i bought a truck from this place, spent a lot of money and have been treated crappy ever since. So he says hell go find out whats going on and call me back. A few minutes later he calls me back and says the service manager is dealing with it and my husband and will call me back again after they figure it out. Well, i never heard from Mickey again but they told my husband that the remote control door lock receiver needed to be replaced and it would cost $361 to fix it. Um, so now we have to pay to fix what they messed up and are also supposed to believe that something with the door locks is whats causing the tire pressure light to come on and not reset. Hmmm. Anyone know who actually OWNS this place?

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Pamela Gray

The salesman was nice, and making the deal was okay. My problem began 2 weeks later, when I did not have paperwork to purchase tags for my 2014 Camaro. When I called to see what the hold up was, I was told that it could take 3 weeks to receive it. They said to wait another week, and I should have it. On the 3rd week, I called again. I had still not received paperwork. This time, I am told that the "STATE" is to blame and that sometimes they just get behind. Again, I am told to wait. However, I did not wish to wait any longer and had to literally DEMAND that this be looked into. The next day, the finance man calls me back to tell me that a document is needed from me in order to process my paperwork. This troubles me, as SOMEONE should have contacted ME to advise me of this needed document!!!!!!!! This was on a Thursday. I knew I could not get by there that week, so on Monday 6/30 (when my temporary tag expired), I hand delivered the document to the dealership, as I picked up a new temporary tag. Another 2 weeks pass. I call (AGAIN), still NO paperwork. After much hassle (I wont even bother with going into all of that), I find out that my document was LOST!!!! This time, I obtained the email address of the person whom actually needed the document, and I emailed the document to her MYSELF. In that email, I asked for a response to verify that the document was received, as well as requesting a manager contact me. I got NOTHING!!! Just under a week later, I received my paperwork!!! Because of these problems, I was required to pay for that second temporary tag at the revenue office, and had to sign a federal document stating that the vehicle had not been used (which was a lie) in order to avoid penalty charges. The revenue office clerk actually TOLD ME TO LIE, and sign this document!!!! This dealership showed me that once the deal was made, they NO LONGER CARE ABOUT THE CUSTOMER!!!

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Khuong Tieu

I traded in my 2015 Silverado LT Z71 Double Cab for a brand new 2017 Silverado LT Z71 Crew Cab All Star Edition. Needed a crew cab for more room. The Black Book Value on my trade in quoted me around $31,500. They offered $28,500 for my trade-in. I was expecting $30,000 trade-in value. Adam Moix did a superior job of taking care of me and my needs. He understood my questions and concerns and took charge in getting things done in a timely manner. He went above and beyond his normal duty to make sure I was satisfied throughout the entire process. I came in on a busy day and the dealership team and finance department was extremely busy. I ended up spending half a day sitting and waiting. But, they made up for my time spent there by giving me a total of 35% in discounts on parts and accessories for my truck. I initially purchased a drop-in bed liner for my new truck at the dealership. Took the vehicle home during the weekend and noticed the port hole covers fit loosely and will pop out during highway driving. I contacted Adam and told him the issue. The service department took the drop-in bed liner back and gave me a full refund. Adam scheduled an appointment to have the bed of my truck sprayed and he gave me a loaner vehicle until my truck bed gets sprayed. Superior service by Adam Moix but the dealership experience could improve on a couple things to make the customer feel more welcomed, especially when someone is about to spend over $50,000 on a new vehicle. I have a high standard in the qualities in life. So a 4 star rating from me is still saying something.

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K Sherrill

We arrived to test drive a 2014 Chevy Traverse, which we had scheduled an appointment for 2-3 days in advanced. Upon getting in the vehicle, we realized the gas light is on, the interior was dirty, tires were dry rotted, and it had several thousand more miles then listed online and on the sticker. The salesman stated one of the managers had been driving it, and it would offered us his card and said to call him if we ran out of gas during the test drive. Not exactly the professional way to handle it. We cut our test drive short and came back to check it out some more, during the look over everything stopped working. The salesman decided it needed gas and drove it to the gas station, ONE HOUR later he returned. The car had ran out of gas and he had to push it to the gas station. We discussed our concerns about the interior, tires and excessive miles for a 2014 model, and tried to make deal. The dealership made one offer, asking price plus new tires, which we did not accept. The salesman stood up, shook our hand and said sorry we couldnt help you. We drove two hours to look at this vehicle, and felt that it should have been clean and filled with enough gas to allow an adequate test drive. Also, not updating the mileage, that was significantly different then advertised, frustrated us. We most likely would not have made the trip if everything would have been disclosed to us. Just disappointed they were not more willing to work with us after the long, drawn out morning we spent with them.

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