CVS

CVS, 325 Apache Trail, Apache Junction, AZ 85220, USA,

Category:	Drug Store
Address:	325 Apache Trail, Apache Junction, AZ 85220, USA
Phone:	+1 480-983-1129
Site:	cvs.com
Rating:	3.3
Working:	8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 9AM–6PM 10AM–6PM

Location

Photos 21

Reviews 6

Heather Hinchliffe Rode

Zero stars! This is long, but other local patrons deserve to know, so here we go. My insurance changed after a divorce and I can no longer fill my scripts at the nearby Walgreens. I had no issue switching to CVS since theyre practically in the same plaza. I went two weeks ago to get settled with some scripts from the emergency room. After 45 mins, I was told that my pharmacy benefits werent active yet and to come back. The tech who helped me was really struggling and needed everyones help to assist me, so I figured I would come back when I got my actual card in the mail to make life even easier for them. I initially gave them all the credentials they would need per my insurance provider, but whatever. Fast forward to today. I walk in and wait about six minutes for help. Im the only person there but the pharmacist is off to the side visiting her husband and children. She keeps yelling a name and someone comes after the third yell. Tech asks me if Ive already filled "these prescriptions" (they were old-fashioned paper ones from ER) and I explain how I attempted to last time but was not successful. She says if it was "them" they would have "covered something up." I dont know what she means but her demeanor about it makes me feel like I was a crackhead trying to fill a fake prescription. She tries to fill them and says she cant find my insurance in the system and that someone who is more knowledgeable than she is will have to do it and Ill have to come back. I leave my phone number and ask them to please call as soon as they can because, duh, I needed this medicine two weeks ago. I get a call ten minutes later saying that their system shows my insurance doesnt start until November of this year (its May now). I tell her thats incorrect. She tells me to call the provider. I do, which takes forever of course and they reaffirm that I have insurance and prescription benefits and that CVS must be doing something wrong. At this point, Im tired of driving in to town to be turned away without medicine so I call first. They put me on hold. I was on hold for a total of 16+ minutes listening to the same distorted classical song on loop. I drive there and there is no one in line. I walk right up to the counter and say, "I called first but Im still on hold," and show the girl my phone playing their hold music. She says, "with us?" and acts indifferent. I wanted to ask if 16-minute holds are standard for them but whatever, I need medicine. I explain everything to an entirely new person. Again. She confirms something with the pharmacist and they realize that theyve had my date of birth wrong in their system the whole time. To make sure Im not mishearing her, I ask, "wait, what?!" She points to the girl who helped me an hr before and says she put my birthday as 7/11 and not 7/14. I understand were all human and mistakes happen, but by this point, Id had it. This all could have been avoided if anyone had paid a little bit closer attention to what they were doing before telling me 1) I didnt have prescription benefits yet, 2) I didnt have insurance, and or my favorite 3) I didnt have insurance until November. No apology. (Where were they even coming up with all of these random excuses? A magic 8 ball?) I asked for my scripts back. The girl said, "the only thing she got wrong was your birthday--" like she was confused why I didnt want their help anymore or perhaps she thought I was overreacting. I understand its just a date, but its the date thats necessary for me to give you a piece of paper and turn it in to medicine so that I can get better. Get your act together. This is (or should be) a pharmacy, not a burger joint. I went to the Frys pharmacy in the adjacent plaza instead. They took care of me immediately and without any hiccups. If youre looking for fast yet reliable service when it comes to getting your medicine filled, drive right on by the Apache Junction CVS and keep driving until you come to literally any other pharmacy.

madison H

This is the worst pharmacy ever. They switched my medication from brand to generic without asking me. I got a text saying my prescription was ready and they didnt tell me my insurance didnt cover it so I didnt bring enough money, ended up leaving without the prescription, they should notify you when a prescription is completely not covered. Needed a Prior authorization had my doctors office call to give them it. Called my doctors office to make sure they called the pharmacy and they confirmed they did. Called pharmacy, prior auth Went through now waiting on insurance. Two weeks later Im almost out. Call pharmacy back. They claim they never received the prior authorization now and insurance wont cover it. After all these issues and no one communicating with me I just switched to Walgreens. Terrible organization and communication from staff.

Leslie Tabor

Very nice in Pharmacy and in main store. I had a customer actually heckle me in that store, because I walked faster than her and got in line. She yelled at me for 10 minutes. I ignored her. I was absolutely flabbergasted. I have never experienced such rudeness...this was a customer! She was mad because I was faster and didnt let her go in front. The pharmacy ignored her! I had a plane to catch in an few hours, I am a single mom, I work 14 hours a days, I am a very kind person its only recently that I decided to put myself first. You cant take care if anyone if you dont take care of yourself. I normally let anyone take my place...but that day I was in a huge hurry. Thats what that type of store caters to. They opened another register and got her moving, she was still complaining...

Susan McKim

Really bad on time frame of when your prescription will be ready. Dropped one off, they said itd be ready in 45 minutes. Went home had dinner and an hour later called and was told it was not ready but were working on it. Arrived at drive up window 10 minutes later and it still wasnt ready. They put a rush on it and 5 minutes later our one prescription was ready. The 45 minutes turned into 1 1/2 hours. Thus is the second time this has happened and the last. Transferring to another pharmacy.

Jj Johnson

Worst pharmacy ever! For the last several months I have been told my prescription will not be filled as they seem to always be out of my medicine. I had to drive 45 min back to my drs office because he forgot one little mark when come to find out ,he could have easily faxed it over. I asked them if he could do that and was told absolutely NOT. Im done with cvs forever. Thankfully there is a great Walgreens next door that seem to always ha e my medicine.

J R Robinson

Pharmacy and more. This CVS use to be a 24 hour location but has since changed. I stop here occasionally for Special OTC Products that are on sale. Full Pharmaceuticals, OTC items, Light Groceries, Liquor, Beer & Wine & a small Dairy & Frozen food department. Prices are as fair as a grocery store in most cases & you can earn Bonus Dollars with a CVS shopping card in which you can use just like money on future purchases. No on tobacco sales.