Pep Boys Auto Service & Tire

Category:	Car Repair and Maintenance
Address:	3025 McFarland Blvd E, Tuscaloosa, AL 35405, USA
Phone:	+1 205-556-0934
Site:	storelocator.pepboys.com
Rating:	2.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–4PM

Location

Photos 44

Reviews 6

Stephen Rice

Those negative reviews just dont make sense. Let me tell my story. Yesterday I was making a long drive from Livingston, Louisiana to Nashville. In Livingston, Alabama I had a tire failure, so I pulled over, installed my full size spare and drove to the nearest service station to check tire pressures and make a few phone calls. Upon calling Pep Boys on McFarland I found they had the exact tires I needed and that they could schedule an appointment for me in one hour. I arrived a few minutes late and they immediately took me in and started to inspect my vehicle. Before installing the new tires, they found quality issues with two of the new tires which was possibly due to poor storage. One of their guys quickly hopped in a truck and made a 44 mile drive to another store to pickup the necessary tires. I would have expected them or any other store to just apologize and say they could have the tires the next day. Instead, they went above and beyond by making an emergency run to get the tires I needed. They could have lied and installed the damaged tires as well, but they didnt do that. They went above and beyond. I was back on the road as soon as possibly and I made it to my destination on time. Thanks guys! You are the best! Oh, and one last comment. My car is a 1983 Delorean. Needless to say, I am a little picky about things such as tire pressure, torque specs, and of course driving my vehicle. I went over all of my requirements with them and they were extremely professional about meeting my needs. Hopefully I will never have another tire failure on the road but I would never hesitate to stop at this shop if anything like this were to happen again near Tuscaloosa. Tires are not something to go cheap on. You should never drive on questionable tires. Tire failure can be a life threatening thing. Pepboys probably didnt want to band-aid the college students tires for fear of getting sued should something fail. A tire costs $100. Your life is worth far more. Edit on 9-25-2017 I lost my receipt and needed it to get my tires balanced at another Pep Boys. I live in Louisiana and am obviously very far from location. I called the store up and the person I spoke with was very helpful in getting me a copy of the original receipt. I just wanted to add to my review that the people here are super nice and very professional. Thanks again.

Taylor Stephens

In the past 2 months my experience with this place has been progressively worse. It started with the AC, then the radiator, and then finally both. Its cost me about a grand at this point but its not the constant reoccurring car problems that I am so upset about. What bothers me the most is the manner in which they handle their business. It is the lying. They may tell you the service will take 1 hour. You make plans. You come back to get dropped off after an hour. You are told to wait a bit longer. The time passes and next thing you know you have spent 4 hours waiting in the lobby. If the job is going to take you 4 hours then tell me 4 hours. If you dont know how long it will take then tell me. Dont tell me 1 hour here and 45 minutes there just to string me along and ruin my entire day. This has happened to me twice now. I am NEVER coming back to this place again. UPDATE: I spend $170 yesterday for the engine overheating and the AC going out. Today both issues are still occurring. You can bet that Im going to another location to inspect my vehicle.

Zach Hill

Although the staff were friendly, the service representatives promised a rebate on a non-compliant tire, convincing me to buy a more expensive set. The installation service itself was satisfactory, efficient though nothing spectacular. My wait was neither unusually long nor short, and my vehicle was returned exactly as rendered - nothing missing nor added sans the tires. No cleaning, no courtesy checks, but an efficient and professional job nonetheless. When they finished my installation, the service reps handed me a rebate form and sent me on my way, uncaring or oblivious to the fact that the promised rebate did not in fact exist. When a miscommunication occurred after installation, a part appeared to be missing. The manager personally took charge, viewed the CCTV, and checked the store top to bottom with me. I have no complaints with the management, who were nothing but pleasant and professional - my only problem is with the three men who misled me about the rebate.

Jeff Owen

Took my moms car there to get 4 new tires. The tech that installed the tire messed up the installation on not on1, but all four valve stems. They leaked from the base (not the valve) so Im pretty sure the problem was the installation not a defective valve. Unfortunately I did not realize this before we started out to Georgia that afternoon. One went completely flat over the Coosa river bridge. Got the tire changed (after a $75 wrecker call) and got to our destination. Then noticed that the other rear tire was low, An hour later, the front tires were low. Managed to limp back home, stopping to fill up the tires every hour or so. Took car to another Pep Boys in Georgia and they got them fixed the next day. I cant imaging that installing valve stems is that hard! At least their work was consistent.... Lesson learned here is to check the valve stems for leaks after getting new tires by pushing them side to side listening for leaks.

Jeff Lee

During my recent visit to this Pep Boys location, Joe, a very experienced master mechanic, worked his tail off for hours on end trying to correctly diagnose my troubled f250 5.4 super duty. To make a very complicated story short.. Joe, the manager, and a younger mechanic who polished off an entire pot of coffee in no time flat were all extremely helpful and determined to solve the issue which was not a very obvious one. I spent an evening and the better part of the next day there while they poured over the possibilities of an end result. They finally located and fixed my problem, thanks to the younger one who was so jacked up on coffee, he decided to do some random tapping on relays in the fuse box only to discover one to be loose. What a solid testimony for friendly service, good mechanicn, and caffeine! Thanks for your help guys... I made it home safe!

A Private User

Cant vouch for their quality of service or their timeliness, but I can confirm they are no less predatory than any other auto service facility; Came in to inspect a suspected leak (tire monitor went off), was told they would not work on my car unless I bought 2 tires. As a student who couldnt afford new tires at the moment and simply needed to plug a leak for a short road trip, this was disappointing. The front tire tread, although not perfect, was certainly not worn and did not warrant immediate replacement. The rep cited "regulations" and repeated that I had to agree to get new tires before servicing my vehicle. It apparently was not worth the trouble for Big 10 to help me with a simple task and build customer loyalty, as I wouldve probably gone back to them for further business. That was my first and last visit.