Deja Vu / DeJa Kids Consignment Boutique Tuscaloosa

Category:	Consignment Shop
Address:	1825 Mcfarland Blvd N #120, Tuscaloosa, AL 35406, USA
Phone:	+1 205-752-3901
Site:	vpweb.com
Rating:	4.4
Working:	10AM–4PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–4PM Closed

Location

Photos 68

Reviews 21

Tahnya Bell

Brought clothes to consign, after waiting reasonable amt of time & not hearing from them (maybe a month or so??) went back in to check.Was there about 15 mins while staff looked.They werent able to tell me anything.Was told to "wait a few weeks". Didnt go back for a few mos or more to check & same thing happened - waited 10-20 mins while they looked.Still no one could tell me anything except to "wait a few weeks". No word from them for > year until I left them a negative review, then the owner called saying "I want you to delete that review".We talked a while & she explained shed had some issues w/some past employees, apologized for my bad experience & told me that I actually $ from items that had sold.I promptly changed my negative review from 1 to 4 stars. I think it was a pretty nice edited review and I am including it here: [Initially had a very bad experience here, but after my negative post, the owner reached out to me and was very nice. Apparently, she had had some trouble with some previous employees and was very apologetic about what happened to me and said that it was important to her that her customers were happy. She let me know that some of my items had sold (so I have $ waiting to be picked up!) and told me that if I ever had a problem there, to let her know. I am planning to go back soon and give them another shot!] Today, owner called me again & told me "I want you to delete that review!" I told her I had changed it - she still wasnt not happy. Explained why I wrote what I did & that I changed it to positive.I was being honest & told her exactly how I felt; if I had not written the neg. review no one would have ever contacted me about $ waiting for me. Post a bad review & get a call immediately! 2nd conversation w/ her can only be described as harassment. Argued w/ me saying she didnt understand the problem & wanted me to delete the review bc it “was affecting (her) business”. Kept trying to make excuses,acting like it was my fault. Problem was simple -2X I went to check on my things, waited both times & no one had a clue! After leaving, no one attempted to resolve the issue for me by checking further. No one ever called or emailed me after I went in to check and I never heard anything more from them (and would not have ever heard anything more from them) until I wrote a negative review. They obviously could have contacted me to let me know that my items had sold; they didn’t waste any time in doing so when I became a problem for them. The owner kept asking me when was it that I went in and who I talked to – I didn’t know the specific dates and I don’t think any of the employees ever told me their names, but I’m sure I wouldn’t have remembered them anyway. It was different people both times, but really, why should any of that matter? She asked me why I didn’t come back after that. I told her that I had just assumed that my clothes had all been donated, sold or thrown away since I never heard a single thing about them after making two attempts to find out (and they had my contact information and hadn’t contacted me). I honestly didn’t want to have to go back and waste any more of my valuable time, assuming that I would get the same results. The owner was very insistent that I needed to delete my review. When she first reached out to me after my initial review, I was willing to give them another chance. I wrote what I considered a nice edit of my original review and assumed that would be appreciated (after all, the bad experience HAD occurred, but I felt like she was trying and so I was willing to do the same). After my experience with the owner today, however, I’m sorry, but I’m going to have to go back to my original rating: ONE STAR. I did not deserve the treatment I received today for being honest about a very bad experience.

Christy Bailey

Deja Vu is the land of like new, upscale, gently used clothing/accessories at a huge fraction of retail price... It really is a shoppers HEAVEN. I am a mom on a tight budget and it doesnt show thanks to Deja! I really love having all of the best brands readily available with very friendly employees happy to help me anytime I go there. Thanks Deja!!

madison parks

Great selection. We bought one article and immediately after paying noticed one panel was discolored. The only thing the cashier said was, "all sales are final." We realized that before and didnt feel the need to push the matter but it came across as rude. Disappointing.

Princess P

Everything is organized by size and color. I found things that someone my moms age would enjoy as well as trendy things that I loved for my daughter and myself. They offer various name brands in very good condition (some NWT) all at very reasonable prices! Love it!

Chardell Fredd

Truly liked my 1st experience! Found 3 unique items for $21. Friendly staff and easy to find my size. Only suggestion would be to have a chair in each dressing room. I will return soon!! :-)

Sophia Miller

I always find what we are looking for! Great quality in clothing and items! Wonderful environment and very friendly

Lisa Getts

Love this store. Very well organized, easy to find what your looking for quickly. Good sales & very helpful staff.

Joseph North

This place is very sketchy. They will try to weasel you out of money, so of you do come here be careful

Laura Archibald

Great selection and good price. Very good for taking your nice clothing. A great deal all around

Janquelle Witherspoon

I have called about 6 times today and they are being very rude and now wont answer

brandy mcelrath

They always have great shoes and items Debbie and the staff are very sweet