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Category: | Video Game Store |
Address: | 1060 Lynnhaven Pkwy, Virginia Beach, VA 23452, USA |
Phone: | +1 757-744-4232 |
Site: | videogameheaven.com |
Rating: | 4 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM |
MI
Michael Cole
Just had an interesting experience with this store that all parents should be aware of. My 11 year old son was allowed to purchase items with a credit card without parental permission (yes we addressed it with him). The store, while sympathetic to the situation was unable to accept the product for a refund due to it being 60+ days ago. Stating their system would not allow it. I was told they would buy back at their regular purchase prices, so I then asked if they would do so while providing the difference as in-store credit (we go here first before game stop as we like the store). I was told sorry, they cannot do that. This is poor business practices. We will not be visiting either location in the future and will be informing all our neighbors and friends of the way things were handled. They NEVER should have been sold to minors in the first place. They did not check ID nor call to verify the purchase. Poor business practices. They did say we could file fraud charges on our son and have the credit card company address the issue directly.
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Karl Willke
Everyone at the store seem store seems to really know their stuff about games. They can even tell you prices of games that arent in stock and about how often they see them come in. This place has better prices and a better atmosphere than Game Stop. I used to shop online for video games but I have learned that Video Game Heaven usually has the game Im looking for at about the same price or less as me spending hours trying to find the best price online. I get it today with no wait plus I enjoy going in the store and seeing what they have. They have a $4 and under bin. You never know what you will find in that bin! They will even let you return or trade in a used game. I recently bought a game that wasnt compatible with my third party controllers and they let me exchange it even though it was my fault for not doing my research.
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Joe D
When it comes to Video Game Heaven I can only give their VB location same amount of stars as their Chesapeake and Norfolk locations. Thats a big 5 Stars. While Im a retro gamer Im mostly a portable gamer. One of my favorite portable platforms is the Sony PSP and time and time again Ive picked up games here at very competitive prices. In addition to the PSP Ive also picked up Vita and and N64 for games here to. However my uber find at this location is a 3000 Series Vibrant Blue PSP. The staff are always helpful and as the rotate their staff around their different locations youre bound to run into someone youre familiar with and whom is also familiar with the systems you collect for. This is a great place. Check them out if youre in the area.
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jordan keith
The biggest and worst part of this store is that they go on eBay and outbid people on things so they can jack up the prices and sell the items they win in store. So this isnt a one sided rant review...Sadly very much like game stop on their prices for newer stuff too. Why buy used when barely a couple dollars more will buy you new from the store? Older games might save them but they too go for way more than you would generally expect. I hate to be negative but when there are better used type stores in the area I feel I can help people by putting this up.
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Daniel Patrick
Friendly staff. They do not perform console repairs at this location, however, the girl working the front desk spent a good amount of time troubleshooting my broken SNES console-cleaning the game cartridges and system contacts and trying new cables. Although we were unable to resurrect my Nintendo, I walked away very satisfied with the customer service at this location. If the Norfolk video game heaven location is unable to fix this old hunk of plastic, I will happily purchase a replacement from this store.
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Ryan Fontes
Awesome store! Huge inventory of all kinds of games, from the early days of Atari and Nintendo, to Sega, Xbox and beyond, they have it all, including sought-after rarities and memorablia. The staff is incredibly helpful and friendly, and are willing to go out of their way to help you. In addition, they offer much more cash and store value for your used and new game trade-ins, unlike other big-box game stores such as GameStop. Definitely worth a visit if youre in the market for a game or system of any era.
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Filthy Rich And Flameing Knight
They wanted all my games for 4 dollars each and i had good hard to find titles and i had 32 games. Soo they thought i was a box of rocks so i left and later that week i sold all my games for way way more money. Soo im wrighting this review. This was 3 years ago but now they maybe got little better with somethings retro its retro gameing but dont try to thing your going get all someones games bec you think everyonebthat comes in the door is desperate for nothing.
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Elliot Craddock
My girlfriend and I were wanting to buy a few games for our PS4 so we went to Video Game Heaven. The staff were very helpful and answered all my questions about the games I was looking to purchase, I was amazed they knew everything about all the games they had for sale. The selection was unbelievable, they had games and game systems I hadnt seen since I was a kid and even got a deal from the owner! I will defiantly be back!
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Jessica Ortez
Amazing store!!!! They have a great selection of retro games for every system. (Atari, Game boy, GBA, PS1, PS2, PS3, Xbox, Xbox 360, DS, 3DS, etc.) I love watching Mario dance he is such a hunk!!! They even take pre-orders for new games...they sell new games cheaper than game stop too!!! They also have Cheap DVDs for sell
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Joesph Touhy
Nice stuff. It was second only to Cool Stuff, but that place seems to be going under, so this will have to be my new shop of choice. Friendly staff, nice selection. I started shopping at the Chesapeake store, but VB store is good too. Please dont go out of business, we need stores like you.
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Moises Aspres
Better prices on used games that are just a bit passed their prime popularity wise. Used consoles and peripherals are cheaper Than game stop too. The dont have the inventory game stop has but good prices and a friendly staff makes this a preferred stop for our family video game needs .
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Alan Dunbar
Ive called multiple times and no one ids answering the phones the employees were not helpful and only cared about helping the customers they knew in there it took me nearly 20 minutes just to get there attention and get one game that took all of 1 minute to take out and pay for
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John Cring
This location promised me a deal. Once I arrived the old guy that worked there refused the deal. Contacted the owner "Jim" and he was just as helpful. I was a little upset at first but figured it could be worse. I could be 45 years old working a video game store.
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Benji Jacoby
Not too much here. Dude behind the counter was alright, but seemed a little stressed out. I did like the few things I found. Payments for items were decent, but they could give you more cash for the price the sell things for. Not great, but it has potential.
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Nick Quest
Video game heaven. Sucks over price the one on lynnheaven was the worse $60 to $65 for a basic n64 i had never been opened games and console told me they dont take stuff anymore but only 4 of my xbox one games wanted to give me $15 fot all 4 xbox one games .