Category: | Pet Supply Store |
Address: | 12264 Chattanooga Plaza, Midlothian, VA 23112, USA |
Phone: | +1 804-763-6058 |
Site: | petsmart.com |
Rating: | 3.7 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM |
MI
Michael Harris-Smith
Ive been taking my miniature schnauzer to this location since August 14, 2014. We have taken him there on at least 7 occasions, just for grooming alone. Yesterday they called to inform me that he was ready for pick up. When I arrived, the stylist walks out ask who the owner is and tells me that since my dog wasnt compliant, we would no longer be allowed to bring him there for service. This caught me by surprise since we have never had any issues before. As to not cause a scene and understanding that they were busy, I waited until I left and called the store for more details. The manager of the store Chase, was very helpful, but the next day the manager of the grooming department called back and out of the blue develops a photographic memory and states that every time my dog comes in he behaves this way. So of all the dogs, I guess he is the only one who does this, and shes there every time to witness it first hand. So I bring it to her attention that they have never annotated this on his paperwork, e-mailed us or verbally stated any issues of behavior over the past 2 years. End result is after being a customer of this store since 2005, my dog is no longer welcomed there. And since we treat our dog as family, if hes not good enough to be groomed there, well start purchasing he and the cats pet supplies from Petco. Its closer, but we have always be loyal patrons of PetSmart for over 20 years.
CA
Caitlin Brotski
Id give zero if I could...Firm believer in 2nd chances so took my dogs into to get a standard bath combo. This package is states it comes with gland expression as well. Last time I took them, this was not done and was quite obvious once I got the dogs home as the smell was still present. I Let it pass, mistakes happen and did it myself at home no problem. when I called to make my apt for today, I specifically asked they do the expression. She made a note of it and when they were dropped off it was specifically asked for again.... when my mother went and picked up she asked if it was done. The staff looked at her like she was stupid and looked at each other with confusion and irritation.... they took the dogs to back, promptly returned stating nothing came out. I do not believe they even attempted based on the swiftness of their return.... staff seemed very annoyed both times. We will not be back. Id rather go somewhere where the staff actually enjoys their job and does it well.... my dogs deserve that.
AS
Ashley Sullivan
My mom has been taking her dog to the grooming salon for sometime now. She took her baby yesterday and the groomer Javona (I think is how you spell it) burned her underneath her neck, we had to take her to the vet and get her checked out. After returning to Pet smart per store manager to be reimbursed for the vet bill and cost of her to be groomed. He wanted to see my moms baby and the groomer laughed about it and went back into the salon laughing. Yes the store manager made the situation right but the groomer acted like she care less and was only there for a paycheck. Just be easy with this salon groomer (if she is still employed) BC she doesnt care and I dont want to see this happen to someones elses baby!
L.
L. Barnes
Bresha and Cami are good groomers. But the Banfield at this location is PISS POOR. If your animal is ticky because they are scared or angry (shots can make ANY living thing this way). THEY WILL NOT GIVE THEM WATER OR TAKE THEM TO THE BATHROOM. Please dont leave your animal here unattended. Especially if theyre arent accustomed to being away from you. EVERYTHING that could be potentially wrong with your animal is "separation anxiety" to these jerks. 0 stars.
A
A Private User
The groomers all seemed angry or afraid of the animals. The emotional atmosphere was hostile. The pets were treated as troublesome “things” on an assembly line and clearly terrified. They did poor job of bathing and combing our pet. Dryer cages must get their "fresh air" from wherever the poop is collected. Our dog stunk for two days. We wont be back.
KI
Kiss It
Dont buy crickets here. They always die within a few days. Go to petco. Their crickets will stay alive for two weeks (usually how long mine last before I run out) but they may even stay alive longer. Never have much to choose from out of ferret supplies. Fish dont live long. Get them petco also instead if here
ST
Stacey Smith
I took my dog in to be groomed, and Bresha did a wonderful job. My dog required a lot of work, and she is normally traumatized by the grooming experience. She was happy and so was I! It totally slipped my mind that you should tip your dog groomer, so sorry Bresha and Ill definitely be back!
JO
Johanna Q.
Good prices on grain free dog food and I have been satisfied with the groomers. I have a 10lb poodle mix and they do a good job. If ever I want them to trim his ears shorter or his tail they do it on the spot, no questions or delay.
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A Private User
Thank you petsmart. I got a call from the store manager this evening. He apologized for the customer service a few weeks ago. It is nice knowing they care. I plan on purchasing some more fish for my aquarium this week. Thanks again.
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priscilla brogden
Ive been going to this location PetSmart Banfield and grooming for 9 years, I love Gayla work in grooming and Banfield customer service is the BEST!!
FO
Fox Mitchell
Ive always gone here for pet supplies, and more recently to take our dog to the vet here. The staff has always been very nice and helpful.
MA
Mamma Duck
The grooming staff at this location are awesome they are very sweet. They seem like they genuinely love the animals that come in.
EN
En Esstah
A comprehensive store, more than I could want, bring your imagination and you will leave with lots of stuff.
TI
Tim G
Staff was friendly and helpful. Fish selection was decent and quality of fish was good for big store
DA
David Jones
The people that work there was nice and courteous
EJ
EJ Seay
Always helpful and friendly. Dogs are welcome.
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floyd burkhammer
Staff is great and helpful and very friendly
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Linwood Tate
A bit pricey. Good selections on hand.
DA
Dawn Jenkins
Jenny in grooming is outstanding!!!!
PJ
PJ Koenig
Great values, and awesome staff.
MI
Michelle Bouchard
Has everything a house pet needs
A
A Private User
Nice staff