Category: | Video Game Store |
Address: | 2160 N Coit Rd Ste 150, Richardson, TX 75080, USA |
Phone: | +1 972-699-7711 |
Site: | gamestop.com |
Rating: | 4 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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Bill Lacava
I have been going to this location for the last 2 years. I have recently received the worst costumer service in my life from this store manager. I was trading in my PS3 games, Console, and a few PS4 games. one of the games i had was never open and didnt know that gamestop wouldnt take the game. when i asked the employee about it He said it was company policy. I continued to ask more questions about it just to get some clarification the employee stated its because unopen games have the higher likely to be stolen. (i can see that logic) While i was waiting i saw one of my friends who asked what i was trading in i went over all the games and told him except this one (holding up the on open one) they think i stole it. The other employee started going off on me about it. I interrupted him saying i was joking around and understood everything he was saying. The employee stated that i was very rude since in interrupted him and demanded an apologize for interrupting him. I asked to speak with his manager since i didnt like his customer service attitude which he informed me that he was the manager. I asked him if this was how he treated patrons and customers he stated that he didnt need me as a customer. so they wont be having me anymore and i will gladly go to another location
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Jono Smith
The staff here is fantastic (especially Dustin). I can walk in most afternoons and talk about games, pops, Pokemon, etc. Unfortunately the manager Antonio doesnt share the same enthusiasm for his store that his employees do. While eager to show you any of the new "deals" I have yet to have any interaction that was as pleasant as with one of his employees. Unfortunately he also doesnt seem to know his own policy. I went in to pick up some NYCC Pops today, being the first person there 30 minutes early and was quickly informed some were sold out. I advised I put one on hold, he said there wasnt one with my name on it and I was basically out of luck. At the same time he opened a drawer and found it, and proceeded to tell me they actually dont do holds....so if my name hadnt been on one of the holds I would have been out of luck, even being the first person? But since my name is on hold, I get a lecture about how they dont do holds? I dont care which it is, but at least decide one way or the other.
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L H
There is one person who works here I did not appreciate. His attitude is rude each time I visit here, and he treats me like a young child. (I am over 30s, btw.) It was uncomfortable for me to ask him questions to learn more details about their policy. Please respect customers and listen to their demands. I originally gave this place 4 stars, and I changed it to 1 star now. Let me leave the older review I left 3 weeks ago. There are about 5 different staffs working here and 3 of them are very helpful and friendly. I usually buy figures, apparels, stationery, keychains and toys here. I wish they have even more of them in the future.
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Heston Kent
Had to return a Playstation 4 today. It was an entire bundle and the employee, Jonathan, was happy to help me and called up their corporate offices to verify that my card was correct so I wouldnt have to go to my bank to verify the payment. Jonathan also sounded like he was sick or suffering under allergies, but nonetheless was able to help me with no complaints. He did a great job and should definitely be commended in some way for it, thanks again Jonathan!!
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Travis Elliott
The people who work in the store know zero about loyalty or customer service. They only care about their numbers and pre-orders and their add-ons. Im an adult who has been shopping at this location for 9 years and they want to "bro" me like Im some dumb high school kid without a clue. Never again at this location. Go elsewhere if you wanted to be treated like an adult by professionals.
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Carissa Walker
I used to live by this GameStop. Even though I now live about 25 minutes away, I still go to this one because the guys that work here have always been very helpful. They keep me updated on my preorders and even call and leave a message. Will keep coming to this one until I move away from Dallas if management doesnt change/worsen.
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GIE SEO PARK
Staffs are very kind and introduced good offers. This is a smaller gamestop location, so they are handling a bit less items for portable gaming such as 3DS or PS Vita. So it might better to order online before visiting for portable stuff. For other home consoles, I thought that they have almost everything.
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A Private User
Its a tiny store, but very high traffic and generally good inventory; lots of used items come and go very quickly due to nearby apartments and UTD students. Only had 1 minor bad experiences out of hundreds of satisfactory visits. Staff is always friendly, enthusiastic, helpful, and chatty.
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Scott McDonald
I highly recommend this location! Dustin (DJ) was helpful, knowledgeable, and took the time to help me find exactly what I was looking for. Outstanding service! Ill definitely be back.
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Will Funderburk
Bought a Wii console which had nothing with it that it was supposed to, store made it very difficult to get rest of the package that i paid for
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Catherine Pridemore
Person helped me out and then kept on tacking to other customers and waited for her to get my things together...wasting my time standing here!
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Daniel Skinner
Its a game stop....but the staff is awesome so thats why I drive from Allen to come here. David and Josh are great!
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Shawn Davlin
Got a birthday present for our grandson. Great Price. Sales associate was great.
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Karthigeyan Kathirvel
Great place to buy used games!! Theyre really great with their return policy.
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Kristin Allyson Anderson
Great location to trade in games and get new ones.
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Melinda Cotten
Good experience both buying and selling games.
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Anthony Longoria
Friendly staff, good prices for games as well
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Hunter Barrera
best place to buy all games
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Augusto Castillo
excellent attention
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Brandon Taylor
Get what u pay for.
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doug petchkurow
It is fun place
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Matthew Otero
The best!