Category: | Tobacco Shop |
Address: | 4815 Columbia Ave, Dallas, TX 75226, USA |
Phone: | +1 214-827-4500 |
Site: | puffnstuffsmokeshop.com |
Rating: | 4.1 |
Working: | 10AM–12AM 10AM–12AM 10AM–12AM 10AM–12AM 10AM–1AM 10AM–1AM 12PM–12AM |
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Connoisseur S
***READ*** I HAVE BEEN A CUSTOMER FOR 3+ YEARS **** READ: NOT only have i been a customer here for a long time but i have spent literally over thousands of dollars, AND HERE IS MY REVIEW NOW.. X CUSTOMER NOW!!! i get way better hookups at random shops that dont even know me.. after Im the most loyal customer here and get treated like crap.. they are very stingy first of all I get peasant like discounts if I even can maybe get one after buying hmmm up to 50 different pieces all ranging up to hundreds of dollars.. I WAS BEING YELLED AT BY THE MANAGER.. and told to get out of the store because we got in an argument about a PRICE JACKUP they had and HE KNEW IT.. As i was leaving the manager comes running at me like he wants to fight me lol... ridiculous I have spent SO MUCH MONEY there and get terrible service, all but 2 people that work there are rude people who dont care about customer service whatsoever, HALF THE PEOPLE THAT WORK THERE have a glass iq of nothing.. I see in previous comments about bad customer service also **NEVER GOING BACK AGAIN EVER!!!!!!** Also was about to be purchasing 1-2grand worth of glass with 2 friends that day this happened.. And its funny bc they say they will give some kind of discount finally to the guy who comes in there always and throws them money...if me or friends are buying at least 2/3 pieces, STINGY BAD SERVICE TERRIBLEEEE dont waste your time... they treat people like everyones a window shopper.. no respect or service TRUST ME I WOULD KNOW!!!!!!!!!
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A Private User
My story is the same with the previous poster. Bought a tube on local Craigslist only to discover when I got home that the sweet inline ash catcher included had a chip in its joint, so the only reason I went here was to get a replacement. But nothing couldve prepared me for when I stepped in there. The place is truly phenomenal! Excellent selection of quality glass - not the kind of acrylic garbage youd expect to find at your average novelty shop, thats for sure. The salesperson was extremely kind, knowledgeable, and very patient as he went through showing me all the different types of ash catchers that Id requested to look at as well as answering all of my questions about each one. Never once did I feel like I was being rushed. Needless to say I left happy with exactly what Id come there looking for. Thanks Puff N Stuff!
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Brandon Lundberg
As soon as I walked in the door I was overwhelmed by the guy behind the counter. He was quick to ask what I was looking for and quickly escorted me to the spot where he thought I would find it , however apparently they no longer sell plain glass tubing for blowing your own glass. I tried re explaining what I was looking for and was still not able to find it. They used to carry tons of it as I have purchased it here multiple times. Then as I explained I would not need any further help and wanted to look at the glasswork they carry from local artists displayed throughout the store in cases he continues used to follow be very closely until I finally decided to just leave as I dont feel I require a chaperone to look at things through the glass on the locked display cases.
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Dave TX
Still the best after all these years. I can honestly say my favorite smoke shop or head shop or what every you want to call it. I got to see one of their new locations today in Garland, Puff n Stuff definitely coming up.. Almost all my glass ware I got from this shop, they always have the newest and latest. I just picked up a smashed bubble fixed stem inline diffused downstem BP Glass works mini Tube. With everything going the way of concentrates I understand why they make these. This is perfect. Too bad they dont have a buy back program for some of my pieces from 3-4 years ago I dont even touch flower at home anymore. Love all the new heady glass pipes, always a pleasure to look at.
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manuel villa
Awesome Place ! Going through some of these negative comments must be people looking for some cheap quality bongs and pipes and getting butt hurt about the prices! These guys bongs are at the highest quality which isnt cheap there Prices range from $200 to like the high hundreds .. they do have some very nice glass pipes that are low on price but not on quality Prices range from $15 - $45 the tobacco products are always fresh .. customer service is hit-or-miss but youre coming here for the product not the staff the majority of the guys do know there stuff and almost everybodys is friendly.. Ive been coming here for 5 years and I can say that its the best tobacco shop in Dallas .
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Benito Chavez
came here twice and got treated like an idiot the first time I came the guy was agressive and pressured us to buy the expensive stuff. the second time we went a different guy was there and he was rude and would just give us one worded quick responses like he was rushing us and he acted annoyed. we left and went to the gas pipe across the street and had a completely different experience they were nice and explained everything we need to know about what we were getting. we metioned how we went to the puff and stuff and how they were rude and they said that they have had several of customers come from there saying that the customer service was horrible too.
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A Private User
This place has a good selection and decent prices- I go there often for smoking supplies and cigs. All of the staff are friendly and helpful with the exception of one- the guy that has a nose piercing- he is rude, loud, and unhelpful. He always dominates conversation in a way that puts his coworkers and customers down- he is very cliche but thinks he is original and smart- typical superior to all who are not like me attitude. He ruins the whole experience of this store- the owner should take note and fire him as I have seen other customers who appear to feel the same as me judging from their bewildered expressions when dealing with this macho moron.
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Daniel Blackman
This store has lost my business. And any of my friends who shop here I urge you to follow me. I have been going to this store since I first started vaping, at least a year now. I have never gone in a car and its close enough to my house to bike. I have always parked my bike inside so no one would walk off with it. ALWAYS. Today someone I have never seen before stopped me and told me I could not bring it in. After telling my story he insisted I leave it outside. If it goes so do I. You lost a customer sir. My bike was out of the way of what little traffic was there and I would have been 5 minutes. #kindnessgoesalongway
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A Private User
we drove all the way from tyler, tx, and thankfully they stay open late... when we went in the smoke shop we were immediatly taken care of by the staff, who gave us a tour of the store. they have everything from waterpipes, bubblers, hookahs, hydroponic gardening supplies, even adult movies, novelties, BEER! and an endless variety of tobacco... we bought a home brewery kit, a governmint waterpipe, and a Scarface poster with a miniture M-16 complete with bullets.. thank you puff n stuff, we will come back soon! theresa and marty from tyler, tx