Category: | Ducati Dealer |
Address: | 155 6th Ave, New York, NY 10013, USA |
Phone: | +1 212-989-1414 |
Site: | ducatitriumphnyc.com |
Rating: | 4.5 |
Working: | Closed 10AM–6PM 10AM–6PM 10AM–8PM 10AM–6PM 11AM–5PM Closed |
RE
Rex Staples
I cant rate Ducati Triumph NYC highly enough - there arent enough stars to describe how great this place is. Im what you might call a "complicated" customer (pain in the a**). I brought my Ducati in for servicing and some modifications. Anna was super helpful and patient as I kept adding parts and modifications to my request almost daily. Finally, after about my 23rd request for obscure custom parts, she showed massive integrity and took the time to really talk with me and give me a little reality check. She could have made the shop a lot more money by letting me go on with the repairs, new parts, and adjustments, but she didnt. She never suggested I was making bad decisions or over-tweaking the bike. Instead, she asked a bunch of really intelligent questions and really listened to me. After our talk, I decided not to pursue the crazy mods and she said she thought Id made the right decision! Shes just the best! So after giving them a couple days of peace and quiet, I decided to throw another wrench in the works by announcing that I wanted to trade in my old bike for a new one. I thought there might have been some eye-rolling or groans, but everyone was just amazing. I spoke with Marcos first and he was the definition of customer service. Whatever I needed, I got before I even asked. When I went into the shop, I met with Tony, who sold me my bike. Excellent guy and a total pro. Both Tony and Marcos made my buying experience so pleasant and easy that it felt like they were just giving me the bike. They take care of absolutely everything and take real pride in what they do - a real rarity these days! While I was in the shop I also finally got to meet Anna, who was even more awesome in person than over the phone! I really believe that this is a place that actually values the customer over everything else. It truly feels like being a part of a small family. If anyone is even remotely considering buying a Ducati or a Triumph, this is a mandatory stop when youre shopping. I guarantee youll buy here. By the way, I ordered some aftermarket parts to be installed on my new bike - some of which arrived late. Once again, after being a "complicated" customer, I was treated like royalty. Just the best people around!
SC
Scott Maciag
Ive known of many "Ducati New York" iterations & owners over the years - from back in the day when they were near Jacob Javits on 11th through its current location on Spring & Washington under former ownership to its rebirth with the current owner, Steve. There is nothing you want more than to be around good people when youre going through hard times, when you need someone to go that extra mile for something you need or simply just to treat you well. And let me tell you Ive been treated really badly by some dealerships who definitely knew better but didnt care. For example: One place in NJ tried to steal an $8,000 deposit I had on a 1098R. (And almost got away with it!!) Unfortunately I didnt know back then that I was entitled to a refund of the entire amount and wanting a refund, but not to burn them either I ended up letting them keep $4,000. A honest dealership wouldve never done that. The dealership who conned me out of that money was Jack Trebour btw. Ive also been treated horribly by Rockwell Cycles. Ive watched them drop and knock over customers bikes either without telling the owner or giving them a hard time about fixing the damage once the owners found out. Ive also been treated rudely many times when, for years I gave them almost every dime I had. Literally. I even helped Nick clean the shop after hours, assist customers when they were busy, answer phones for Marian, etc. Theyre only 15 minutes from where I live. The really good dealerships are few and far between. I dont have to buy new gear and bikes in a dealership. Its cheaper to buy it privately or online. Duhhh... But I buy things at DTNYC because I want good dealerships to remain near me, not to close up shop or only exist across the country. Most dealerships love their Ducatis but Steve (the owner), Bill, Marcos and the rest of the gang are different. They are such nice people that you WANT to give them your business for the simple reason that THEY ACTUALLY CARE ABOUT YOU!! Whether its just saying hi, assisting you with a purchase or having fun at one of their Ducati parties, these guys are top notch. And although I am unemployed at the time of this review, you can be sure my first payday theyll be getting a call!! : )
NA
Nathan Tableman
I have had motorcycles for almost 30 years, and Ducatis for 15 (sold my last one about a year ago, looking for a new one). I consider myself a pretty reasonable person, who appreciates that things are complex and sometimes vexing. I was also part of the Ducati 2001 People ad campaign program and one of the original people who helped start up the NYC/NJ Ducati group Desmo - which has been taken to incredible levels by others who deserve a ton of credit for growing it up to what is has become. This shop did unspeakable things to my last Ducati. I dreaded taking it in as it would come back with so many new scratches and dings. Then when my bike started to have issues I was once asked if I, and yes, I am not making this up, if I have ever ridden it outside. Yes. I was asked that. I would bring the bike in for the same problem - it would stop running in places like the exit to the Holland Tunnel, 10th ave, NJTP, etc... over 10 times, leaving me in incredibly dangerous places. I was stuck on the road that is cut out below Jersey City as the HT leads to the Pulaski, I was struck by a car as I pushed my bike out of that mess. I once only made it 2 blocks from this shop before the bike died. Another time it died in the middle of nowhere and I had no cell reception, leading me to hitch hike and leave it. I have it all documented in a binder here at my office, each and every time and the inept attempts to fix it. After a while, the shop simply refused to work on the bike. I eventually was able to get the bike running with the help of a shop up state and the bike ran well for a years plus before I decided to sell it for another. It is also worth noting that Ducati USA was of no help, they seem to have no quality standards over their franchises, which is particularly depressing considering this is the main one in NYC. I noticed in one of the previous of 3, I think, versions on this shop, went out of business for a while and I have to say I was happy the market made that happen, people who abuse customers, abuse their bikes, and generally do not stand behind their work should no be in business. This is especially true with something as critical as a motorcycle, when something goes wrong you can die.
MA
Mark Gutkowski
Dang, Ducati-Triumph NYC is right on!!! I owned a Triumph Bonneville for about three years, and after awhile with all the Cafe Racer TV addicts hopping on the old skool wagon, I began thinking that it was time to get a new bike--something faster, something meaner, something streetfighter-ish. I went back to Ducati-Triumph NYC with my eye on the Ducati Streetfighter and the Triumph Street Triple R. In the midst of deciding, I talked to and worked with three different salespeople Marcos, Eric, and June before locking in the deal. I never received the impression that they were trying to pressure me into buying a bike or anything--the place is so low-key and low-pressure--but felt they sincerely wanted me to be happy with the bike I got. I felt like they just wanted to talk bikes with me. And thats cool. I think I said it before, but the thing that I love so much about the new management is the attention that I received as a customer there. The guys were actually discouraging me from getting certain add-ons to the bike because they didnt think that it was worth the bang for the buck. I respect that. We put together a sick, sick, sick Triumph Street Triple R, which has made it a complete struggle to keep it under 5000 RPM during the break in. Im looking to log another 200 miles or so, bring the beast in to Cory and Alex to do the 500 mile service and rock it from there. Their service department is top-notch. Again, I cant say enough good things about this store. It is an amazing transformation. Oh, and if you dont ride, you at least have to stop by to check out the store, its has some noteworthy bikes including a vintage Ducati Supersport 900ss, which is just the hottest thing youve seen since...well, ever.