Category: | Computer Store |
Address: | 3018 Hennepin Ave, Minneapolis, MN 55408, USA |
Phone: | +1 952-229-1460 |
Site: | apple.com |
Rating: | 3.4 |
Working: | 10AM–5PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
KA
Kayla F
I am simultaneously livid and devastated. Thanks to multiple Apple employees bad advice I now have a fried logic board and an expensive bill to look forward to if I want any chance of data recovery. First, I called AppleCare and was directed to charge and turn on the water damaged device to "see if it worked." I was skeptical of charging and turning on an electronic device that had water in it but I did. It was pretty useless even though it did turn on and I immediately turned it off and waited for my Genius appointment. Two days later I arrived for my Genius appointment in Uptown. I was told to "keep using the device and if the water under the screen bothered me I can always trade it in for a new one for $150 later." I was directed to go home and plug it in and back up everything to icloud and wait for my replacement to arrive at the store which had been ordered "just in case." Again, alarm bells were ringing when I was being told that I should keep charging and using an electronic device that had water inside it but I put my faith in Apples employees that they knew their own products best. How very wrong I was. The problem was, it didnt turn on at all when I got home. It was fried. I decided to take it to a 3rd party repair shop. They gave it an ultrasonic bath (something it should have had before ever being turned on and charged and messed about with by the Apple "Genius.") and afterward concluded the logic board was bad. I was told I could either pick it up and pursue expensive data recovery with another company starting at $150 and potentially ending in thousands of dollars or have them recycle it. I now know that I shouldnt have gone to Apple at all, but qualified professional repairmen. When I had inquired about the use of professional repair equipment at the Apple store I was told they have nothing like that available but they would order me a replacement for $150 that would arrive in a couple days. I love Apple, but this experience has been an extremely frustrating one and I am left with the destruction their incompetent employees had left in their wake, along with a very bad taste in my mouth. All of this could have been easily fixed had they not been ill equipped. Today I am full of regret. I dont know that I will ever chance coming to them for "genius" advice again. - long time fan, first time with a complaint.
JA
James Na
Had a very disappointing experience there today, July 17, 2015. While everyone was polite, they really have not taken care of the issue----at all. I brought my iMac in on Monday---it simply would not power up. I was wary that it once again could be a problem with the Power Supply, which was already replaced under Warranty in April of 2013. The machine is just a couple of weeks short of being 4 years old. Sure enough----the iMac was ready today & it indeed needed a Power Supply----for $106.00. I once again pointed out that this was now the 3rd Power Supply in less than 4 years: the original equipment, the replacement, and now the 2nd replacement. Since I own the Mac, an iPad, and an iPhone, I was ---wrongfully---assuming that it would be important to Apple Computer that I felt like I was treated fairly. I believe that either they are hiding the fact that they have a manufacturing problem with Power Supplies, or else I just happened to get by coincidence some bad parts twice. Either way-----a first class organization should have acted on their customers behalf and they refuse to do so. They are hiding behind the fact that the Warranty has expired, which suggests that they think 3 Power Supplies in 4 years is acceptable quality and their customers should just pay. A first class organization, which they claim to be, should have stepped forward and said, "Something is not right here. Even though the Warranty is out, 3 Power Supplies in 4 years is wrong. We will cover the cost of the part for you & ask that you cover the Labor." I would have felt like that was a fair deal. THey even went so far as to suggest that the first replacement may not have been needed since it was not verifiable, as it was performed by First Tech----one of THEIR AUTHORIZED DEALERS! Uhhh----the fact that the machine worked & didnt smell like it was on fire after the Power Supply was replaced by First Tech should be evidence that THEIR AUTHORIZED DEALER was shooting straight. I very much miss the expertise and good service of First Tech, bc it is not available at the Uptown Apple Store.
IM
iMilos5
I broke my iPhone 6 screen about a week after I got it. Because it would cost $200 to use the insurance I have, I decided to check out the Apple store because one of the operators told me they could fix it for about $100 bucks. I walked into the Apple store for my appointment and was told they were about 10-15 minutes behind. Okay, fine. When I got to the genius bar the girl did absolutely everything in her power to try to get me to leave. I had to practically beg her to fix my phone. "Just so you know...if you give us your phone and we find absolutely anything else wrong with it, we will have to replace the whole phone and charge you $300 to do so." I asked, "even if I only want the phone screen fixed? I cant just tell you not to fix anything else?" She said no, if you give them your phone for a minor repair and they find even one other thing wrong with it, they replace the phone and slap you with a $300 charge. She looked through my phone for a moment before saying, "well, this isnt even backed up. You need to go home and back up your phone just in case we break it while trying to fix it. You will lose all of your information." I said Ive had the phone for a week, theres nothing on it. She kept insisting that I GO HOME and BACK IT UP before trying to get it fixed. I told her I had maybe 4 photographs of my cat I think I could part with, PLEASE fix my phone. Then she told me that because of the potential $300 charge, that I should just leave and go use my insurance for $200. Thats what SHE would do, she said. Finally after probably 20 minutes of straight arguing she took my phone and they fixed it for $100, just like the operator said on the phone. Ive never had so much trouble trying to give a company money before. If you dont want my business, fine. You lost it.
DA
Dallas Amore
I made an appointment they didnt see me to an half hour later. I understand, that its get busy some times, you have people walking all over with blue shirts on laughing it up. However,thats just the beginning of the worst of my Apple Store hoar story. So, get there walk to the G-Bar. I have apt, she asked my name and what he issue? I tell herI waisted water in my phone. She says ok, have seat. I set and I waited, this next rep lets call her L* with an accent, asked me my name and muffled something else and she says hold a minute.I wait.. and wait... the next blue shirt comes over Bayardo Lanzas and says we cant service your phone because of bio fluids you would have to get a new phone? Im like huh...what do you mean...he say with his eyes bucked as if to say urine you idiot. So he goes and get L w/ the thick accent and says my notes say it was drop in the toilet and I say no it wasnt I didnt tell you that..L says Im not going to argue with you. I said its not up for argument I didnt say that so Bayardo goes and comes back with the these blue gloves,as if the shirt wasnt enough. So what she muffled...was toilet water. I didnt hear her at all, so of course they treated me like a big germ. I asked for the manager Michael D comes over already on defense he and I went back and forth with words didnt want to give me Ls name at all. I was at the point already of tears, I was so upset I just left. I didnt hear what she said I just wanted my phone fixed. All over a bad experience, I would never go there again.