Category: | Computer Store |
Address: | 132 South Avenue, Bloomington, MN 55425, USA |
Phone: | +1 952-229-5630 |
Site: | apple.com |
Rating: | 3 |
Working: | 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 11AM–7PM |
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Bowen Wang
苹果产品 几乎所有产品都有 一年期内保修包换的(包括 耳机 数据线 充电插头等零零碎碎的所有苹果产品 即使是苹果官方苹果保护壳) ,我每年都要在苹果店里购买 各种苹果产品 也同时会更换新的配件(因为本人比较爱惜自己的所有电器 所以从来没有出现任何损坏产品的情况)我在这家打算更换个新的耳机的时候(没有出现任何损坏 只是在一年保修内 外表有点脏而已)店员(女)就以“没有出现任何损坏不予退换”的理由拒绝我的更换的要求且态度不是很友好。可是当我要求与经理或者技术负责人交涉的时候 在旁的一名男性店员说 :我可以帮您看看是什么情况 如果可以请等我一分钟。之后也是不到三十秒的时间内 马上从货架上拿个新的耳机交到了我的手上。 本人在美国生活五年之久,见过的人也是林林总总。不过就大部分苹果店员的专业性和服务态度来讲 有很大的感触(本人经常出入各地的苹果店 总忍不住想逛一逛):男性店员的服务以及专业程度 远胜于 女性店员,且最明显的是态度语气问题。女性店员常常透着不友好,没有将苹果顾客为本的宗旨体现出来。我还有一次在西雅图的一家店购买手机的时候受到女性店员不配合的服务态度,就在这家店的Facebook上给了一星评论。后来这家店经理主动电话我,并进行了道歉。总之希望在各个行业不要让人感觉到性别和能力画上等号。
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Tom Luna
I had an issue with my Powerbeats2 headphones and brought them in to be warrantied. I brought my headphones in on a Friday, and was told it would take 3-5 business for my headphones to be repaired and returned back to the store. It was the Friday before Presidents Day so 5 business days actually meant 10 normal days (I know, bad timing). So I was surprised when I hadnt heard anything about the status of my headphones until the 10th day. When I did finally hear back, it was a call telling me that my headphones were back and unrepaired due to an unauthorized modification. I was told that they sent me an email explaining that they werent warrantable and that it would cost $100 to repair. I never received this email in my inbox or junk mail folder. The modification that I made was gluing a piece of the headphones back together and I told the genius employee about it prior to sending out my headphones and he told me it would be fine. I was pretty upset. I was very anxious about picking up my headphones because I wanted to complain, but didnt know if I could do it calmly without freaking out. When I went in, I asked if I could talk to a customer service representative and they sent the manager my direction. The manager (Ronda/Rhonda) was absolutely GREAT! She listened to my whole story and assured me they would take care of me. And they did. They didnt have any more Powerbeats2 in stock so they offered me a pair of Powerbeats3 as a replacement. I was very impressed with her customer service and am very happy. After the phone call about my headphones not being repaired, I was so dissapointed that I was already running through scenarios about whether or not I could buy Apple products anymore. My wife and I both have iPhones, we have an iPad, an Apple TV, and an iMac. We have both been Apple fans for a long time. Rhonda/Ronda really erased my concerns and made me a very happy customer!! Thank you Rhonda!!! (and sorry for not knowing how to spell your name)
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Douglas Wallock
I set up an appointment to get my IPhone 6+ camera replaced through the "iSight Camera Replacement Program for iPhone 6 Plus.” (Obviously a known issue... not only because I had found out about it myself, but other people waiting around had the same issue while I waited.) I arrived at 6:30 for my 6:30 appointment and waited in a chair until 6:55 to get the news that the "Shop was not taking any more repairs for the night." February 3rd was my first opportunity to bring my phone in and regain the ability to use the main camera. When I made the appointment, it was made clear that it would take about an hour to finish the repair. The store was set to close at 9. It seemed reasonable that between 6:30 and 9pm this could be done. I was shocked when I was told I could "Leave my phone (there), and pick it up tomorrow at noon." This was not an adequate solution. This company, of anyone, should know how badly I didnt want to leave my phone overnight. I use my phone for both work and play and my camera is used daily. Ive resorted to using the front camera just to get a band-aid on this issue which is an awkward, but now necessary task. I now have to find another time to make an appointment, and if history serves as a warning, just get thrown into the same situation. This camera issue is a known manufacturer defect. My problem wasnt that I had dropped my phone and spidered the screen or went to the wrong website and got a phone-crippling virus. My problem instead was that I purchased an Apple device that had a defect unbeknownst to me. Apple has admitted this issue, I went through the correct avenues to get it repaired, and then I was treated as though my time is worthless. This does not instill much confidence with me and your brand. When the rest of this device starts to crumble and its time for me to replace it, this experience will weigh heavily on my mind.
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J SV
i made an appointment and after waiting for 45 min (when I asked why people that was behind me were already helped) they told me because the system "prioritize"... when I asked what is the point of making appointments then, he said he would help me right away... my I phone 6 plus screen did not sense my touch, which they said it was a common problem but he re-started and said it was working great again... so he said not to worry but he will put a new phone aside (after paying $150 for a problem that is caused by the phone itself ) to be picked up any time in the next month... it stopped working as I walked to the parking ramp but I was not able to go back because I was in a hurry. I had to come next day and I had to wait another hour to pick up a new phone... the new person, said, oh, sure, he bended the phone and it worked again lke the day before ... this is how you fix this temporarily (so, I was lied by the first person the day before, when he said it was the software, he just bended the phone and fixed and pretended it was the software so I did not complain about the $150 ) they left me there backing up my phone and they disappeared... when I realized that the backing would take 2 hours... I had to look for someone else to help me because the two people that were helping me before (each of one disappeared without telling me anything) were not available. i stopped the process and as I was leaving I asked if I could leave and how to pair my I watch... he said I just needed to face the watch to my iPhone... but today I am learning that I have to reset the I watch and re-start a whole process and I am learning all about this on my own thanks to youtube! very disappointing service....
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Kyle Buecksler
Let me start out by saying this is the biggest unorganized and stressful establishment full of incompetent workers that I have been to. I have had nothing but problems with my IPhone 6 and previous iPhones. I try my hardest not to to visit this store since they have never helped me resolve an issue. Every time I have visited the store there have been multiple people waiting around me with issues about their devices. I overheard someone saying they were there for 4 hours yesterday and 2 hours today for I phone 7 problems with no solution. The so called "tech engineer" who was helping me seemed very inexperienced and nervous. Let alone he was very unprofessional with purple painted nails and showed little to no expierence. He stated that my phone would be fixed with a software update and once he did this it reset my entire phone and I had not backed it up yet so lost everything. He told me he was going to come back to check on my backup status so waited 20 more minutes for him while listening to others at the table complain about their issues with apple support staff at the store (which was very annoying) and he never came back so I finally decided to leave as a very upset customer.