Category: | Appliance Store |
Address: | 11060 Veirs Mill Rd, Wheaton, MD 20902, USA |
Phone: | +1 301-949-1036 |
Site: | searsoutlet.com |
Rating: | 2.4 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM |
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Ashley Thomas
Coming from Hagerstown, MD they confirmed that the washer and dryer set was in their inventory at this Wheaton, MD location. I arrived after 63 miles of driving to be greeted by a poor customer service. Their were two customers in the store. One casher, Terrell (warehouse manager) had taken a long time walking to the store end for the buyer before me. When it became time for me to get my set of purchases they marked up prices for their so called Labor Day sale. I showed him the items picture taken on my cell and he stated that he may price match the item from online. That product was also higher that previously displayed. We decided to go with another unit, and not give them further time from our wasted trip. The two loaders including a self proclaimed warehouse managerial staffer Anthony, placed the unit in the truck and water started coming out. The site of the water conveyed Anthony to say that if, you have any issues you can always call or get a variable unit. In off loading the unit my truck back and flooring was covered with water including the receipt, two jackets, kids/car activities kit and a jean picnicking blanket. That Saturday, after a long nights prior work we took the unit up a flight of stairs for hook up. Hearing water still in the cavities, we allowed the unit to finsh its assumed paused cycle. The unit screamed in completion as I spoke with Sears of Wheaton. The next day I came to their location, only to be told they would not refund the unit. They called the cops and I was told to leave. Awaiting for the police while on the phone with their Sears customer service, another proclaimed manager Sonny went to the truck. He viewed the water when offloading. Apologized for their disrespect and was concerned about their use of his name being used as an adjective in my purchase experience. (They stated prior that its another Sonny client. Promising to do things just to take Terrells clients. The non uniformed yakking man, Store Manager Ron Williams stated thats not what we do.) In coming back into the store Sonny instructed two staff members to be professional and stop cracking jokes on a client he was assisting with a price check. The staff member told him to mind his business, just stay in his lane. In Sonnys attempts to resolve he -called 3 week Manager Ron, asked for assistance from present Anthony and Terrell. Sears CS asked if I was ok, when the two police officers came to arrest me. They wanted to make sure my kids where fine in the truck on their gaming systems. The officer respondents where willing to listen to this assiduous situation, ignoring the undertoned cussing from Terrell. SEARS customer service worked in partner with Sonny Baxter to give a refund, yet no atonement for slanderous means of incarceration, water damages(truck & contents, foyers, carpeted steps) milage + time. This event had to be explained to my 13 year old daughter and seven year old son. No, mommy is not going to jail.
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Kevin Williams
04/14/2017Update: The bull$hit continues. READ THIS BEFORE USING THE LEASE PROGRAM UPDATE: READ THIS BEFORE USING THE WHY NOT LEASE OPTION SCAM ALERT> SCAM ALERT. Unethical practices here. DO NOT BUY ANYTHING USING THIS COMPANY!!! This has been an absolute disaster of an experience. I had 2K ready to buy my appliances at Sears Outlet. The girl at the counter heard me say that I didnt want to spend all of it, so she recommended the Why Not Lease it. I am going to tell you WHY YOU SHOULDNT LEASE IT. The girl didnt know anything about the program. She said I could make the payments instead of putting all of my money down at once. The receipt showed 10 payments of $173. In finer print it says actually 2 payments a month. I paid 5 payments and one payment at the time of purchase. I called today to see what the balance was and the mumbling idiot that answered the call, told me that if I dont pay the entire thing off in two weeks, all of that money I paid towards the purchase goes towards the lease, which means you actually LOSE it all. All of it. Its a f$%king rent a center scam type place at SEARS!!! WTH! I have paid $1038 towards a 2K purchase and they gave me two weeks to pay $1400 or lose it all. They should not be selling this scam at a Sears Outlet. Nobody there could explain what the Why Not Lease It is.Nobody, yet they sell it. I am screwed. SCAM ALERT SCAM ALERT. THE WORST EVER> I have tried to purchase items from them three times. Each experience has been worse and worse. I called 141 times in 14 days, from 9-5PM. 141 TIMES. They will NOT answer phone calls there. Be prepared to go down there for ANY questions you might have. The delivery set-up and the 3rd party service they use can NEVER get their acts together. The left hand doesent know what the right hand is doing. Again, for the third time. I refuse to ever step foot in this place again. Its a fing nightmare. I have had to physically go down there three times. Just to confirm or change something. Its an absolute nightmare dealing with these people. I have spent $3,000 here which I regret. The Sears CSR hung up on me twice, the person there wouldnt let me talk to a manager, which BTW, there isnt a way to reach a district or operations level manager here. The retail managers could give two sheets about you. I went down there and spoke to the manager and his repose was. "Sir, we are busy". I said I have called 80 times, at that time, and that was his response. Other people were standing in line complaining too. The franchise owner is nowhere to be seen or found. There is no resolution possible so you will be left out on your own, having to drive to the location just to ask a question so be prepared. UPDATE Called 10:30 N/A Called 10:34 N/A Called at 10:37 N/A Called at 10:40 N/A Called at 10:45 N/A Called at 10:52 N/A Called at 10:55 N/A
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Rafael M
It took them 45 minutes to help me (they also helped others first, regardless of order of arrival). Selection is not great, and many of the models they have are damaged (cosmetically, at least). When I was finally helped, the service was OK, but when I picked a delivery date, I asked, "I need it to be delivered before noon--is that OK, or should I pick the following week?" The associate (the manager) assured me that since I am not far from the store, they could definitely deliver in the morning as one of the first stops, and theyll call to let me know the window the night before. Fast forward one week: The delivery company calls with the window. Its an automated recording, telling me my window is 12:30-2:30pm. I called the number they gave me to speak with a representative (I waited about 10 min on hold). The representative was neither accommodating nor friendly. She said that it has to be 12:30-2:30pm. When I told her that the store manager assured me (prior to my purchase) that they could deliver in the morning, she said "Oh well, theres no note of that here." I told her that I may need to cancel the order as a result, since I have a flight to catch the next day in the afternoon. She said, "Well thats up to you what you want to do." I kept the window for the time being, and attempted to call the store 3 times that afternoon and evening, but nobody ever answered (it hangs up after 15 rings or so). I dont have the time to drive over there again just to complain to the manager about the false information he gave me. Anyway, I had to pay $200 to reschedule my flight as a result (all this for a $600 appliance). Needless to say, Sears will never receive any more of my business.