Category: | Car Dealer |
Address: | 7001 Arlington Rd, Bethesda, MD 20814, USA |
Phone: | +1 240-200-3800 |
Site: | volvocarsbethesda.com |
Rating: | 2.7 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–5PM |
EL
Ellen Spolter
Here are details of my experience, which I emailed to the General Manager and I have not received a response. I didnt know that the location had changed, which luckily I asked about when making the appointment. The business card I had from last year was for the other location with a different phone #. I went online to find the # and made an appointment. When I drove to the service building I took a wrong turn into a mechanic on the same side of Butler Rd. who had a sizable sign that said Volvo and turned around and found the right location. It took 45 minutes from the time I arrived to the time I left for work with the loaner, which I found unacceptable. The service manager was clearly more interested in fixing a printer, which went on for some time, than assisting me. When I made the appointment, I made sure to provide several specific details that I wanted addressed, to the same service manager and when I got there, none of them had been entered in my record and I had to go over everything again. James, a service associate, did his very best to check me in as he had to manage all the customers. He was professional and courteous and I would recommend him. When I picked up my car it took them a while to bring it around and it was not washed, which I asked about when I dropped it off (only because I was pleasantly surprised when Euromotorcars did it on my initial service). Honestly, when I went to Euromotorcars, the service experience was very different. It was very focused on customer satisfaction. Funny thing, I had the same service manager at Euromotorcars, but shes clearly off her game. I dont know if the change relates to Ourisman buying the Volvo dealership, but its really changed. Unless theres a big change, after my final complimentary service, I plan to take my car to my local mechanic.
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Savyasachi Thakkar
Overall the XC90 is an excellent car andI was able to find the car I loved through the Ourisman Volvo Cars of Bethesda Dealership. The showroom is close to my residence and the finance person Mr. Ash Choudhary is an excellent person to interact with. The sales representative could have thoroughly checked the car prior to delivery. Upon delivery, promised items such as all-weather mats were not included. Also, the voice activation feature was not configured correctly at delivery and I had to spend a considerable amount of time the following day to set this up. The Volvo On-Call pin was not provided at delivery and I had to remind the sales representative several times to send this over to me. At the end, his partner in the sales team accomplished that for me. Once the car was sold, the said sales representative at Volvo Bethesda was not very responsive. The experience could have been better if the sales person was more involved even after I signed the papers for the car. I also agree with another comment posted a week ago about the dealership - the woman sales person who tries to upsell various other insurance plans and service plans could do with a bit more sales training.
JC
jcocm
I first visited Ouriman Volvo on a whim. We live in upstate New York and was visiting our daughter in Bethesda. Salesman Danny warmly greeted us and asked if there was anything that we would like to see. I told him that I was from NY and just looking. He was very very kind; not pushy or aggressive. I told him what I had in mind. He showed me some cars and explained features. We left and went back to New York.. I tried to find the Volvo at a dealership near me, but the customer service that I received at Ourisman and namely Danny was above all and I decided to drive 5 1/2 hours one way back to Bethesda to see Danny again the following weekend. We ultimately purchased a car from Danny. We will soon need another car and I will not hesitate to purchase from Danny again. He was so genuine and kind and truly appreciative that we purchased a car from him! I have never had such a wonderful experience at a car dealership.
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David Roe
I received a coupon in the mail for a complementary oil change even though I did not purchase my Volvo from this dealership. I called to set up an appointment and they honored it. I worked with John Weir, Assistant Service Manager. He was GREAT. Friendly and Professional. The coupon also included an inspection of my vehicle. The mechanic pointed out 2 critical items that needed immediate attention. They did not pressure me to take action or try to "SELL" me. I very much appreciated that. I told them I would needed to discuss with my wife and call back to schedule. They said fine. The waiting room was very clean and pleasant. Overall I had a very positive experience at this dealership. Finally, as I walked out the door to pick up my vehicle, I noticed that they even gave it a car wash! This initial experience left me with a very positive view of this dealership.
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Ryan Archer
Do not buy a vehicle here. All new car dealers are hard to deal with, but the Ourisman team has lied to us on three occasions including telling me they tinted the windows when they literally didnt! If they think they can bully you in to believing they actually tinted your windows when they clearly didnt they must really hate their customers or think they are stupid. The finance manager also plainly lied about the cost of the extended warranty. Told us we would get a specific % discount and then charged us full price in the fine print. Volvos are great cars in my experience just do yourself the favor of buying from ANY other Volvo dealer than Ourisman.
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Bryn Davies
I thought despite the reviews, I would give this dealership the benefit of the doubt. Dont make this mistake. Luckily, I just had them do a diagnostic and give me a quote -- And they gave me a quotation for over $8000 of repairs, saying different hoses and valves had holes and were clogged, etc. etc. and acted like they were doing me a favor. I then took my car elsewhere for a second opinion, and they recommended about $200 and said all the hose and valve work was not necessary. The mechanics and staff here should not be trusted and are obviously just out to milk every customer for as much as they can.
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Rich Schmidt
Volvo S60 maintenance is as overpriced as I had expected: $1200 for 60K service, $2200 for timing belt, water pump replacement. $1200 for a new radiator. But I wanted the best for my Volvo, and it is not an easy car to work on. Nice to get genuine parts...my radiator was made in Poland just four months ago and has the Volvo brand label. The service manager and crew are excellent, with just a few minor complaints, like failing to use synthetic oil as requested, and failing to call when the car was ready. No loaner cars, but a shuttle to Metro if you dont Uber...overall a good experience at a cost.
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Michael Jaffee
Danny worked very hard and tirelessly and in 48 hours was able to help me pick out 2 cars. Danny definitely made the experience amazing for me. What I did not care for was how after I was done with Danny I had to meet with a woman whose role is to upsell more products and services. Thank you Danny for an amazing experience. I will be sending all my friends and family to you!