Category: | Department Store |
Address: | 7900 Shelbyville Rd, Louisville, KY 40222, USA |
Phone: | +1 502-339-2700 |
Site: | sears.com |
Rating: | 2 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM |
DR
Drake Hatfield
Well folks Im sorry to be the bearer of bad news but Sears appears to be dead. Today I went in with the expectation that Sears would have some decent luggage for sale as well as a leather Dopp kit. These are Staples of American Travel accessories for men and surely a classic department store like Sears would have these items. In addition to not having the doc yet they had a terrible selection of luggage and of course there was no one available to help find any additional bags or explain any of the pricing. There were several rows of bags for sale none of them clearly marked in terms of pricing. As I was walking in between the various sections of the store I came in contact with roughly 8 employees. Three were very friendly and not helpful the two guys working the mattress department or both on their phones looking completely disinterested in making any sales and certainly made no effort to help me despite being 10 feet from me. The other individuals had no clue where anything was in the store and their supervisors seemed irritated just at the thought of being asked where things were throughout the store. Bottom line, I am truly disappointed in what Sears has become. To see that many people employed and be so unhelpful means the people are genuinely not pleased with their work and management must not really care about whether people are serving the clients. Keep in mind today was a slow day. I rarely write negative reviews but it is incredibly rare to be in a department store and speak to this many people who have so little knowledge about where things are located within the store. As a contrast I have worked in a department store when I was a teenager and despite not knowing anything about womens clothing I could still tell customers where they could find the items they were looking for. And if I couldnt I would walk them over to another representative in the store communicate the situation to the best of my knowledge make sure they are happy. This is the exact service that you receive at Home Depot or Lowes where are the folks working the floor have a clear understanding of the different departments throughout the store and despite not working in every department they still have the ability to point you in the right direction. Best of luck to Sears their employees and their management.
AZ
Azam Hakim
I wish there was less than one star because Sears do not deserve even one! I bought an elliptical machine which was supposed to be delivered 3 weeks ago and was rescheduled 3 times by Sears. Finally I received a call that the machine would be delivered today between 8:15 am and 10:15. At 9:30 I got a little bit worried and called the number that I received the call for rescheduling due to the weather last week( actually there was nothing wrong with the weather on the last Friday). Gloria in that number told me that I was the second stop of the driver and that he was on his way. By 10:15 am still there was no sign of delivery. I called delivery company again. Spoke to Michelle. She repeated the same exact thing as Gloria." The driver was on his way". At 11:00 am I received a call from Sears, asking me to reschedule the delivery again. I called the store at 339-2771 requested to speak with the manager. After holding for 10 min and talking to several people who were not the manger, Ed the manager took the call with NO sympathy and very cold manner. He blamed everything on me! He said he was not responsible because, I did not let him know from the date of the purchase( didnt know that I had to start with him to have a on time delivery). When I asked him to refund my money that they had held for almost a month ago), he asked me to go to the store again! He never offered any help to find out what and where the problems were. How convenient!!! Now, I have lost the chance of Holidays sale price, my money has been used by Sears for one month with no interest, 10 hrs of my time ha been wasted and NO elliptical machine!
ER
Erik Smith
I wish I could leave ZERO stars. We ordered a washer and dryer for our new house three weeks before we were moving in to make sure that we had them hooked up in time - laundry for a family of five really begins to pile up during a move, especially when youre moving from another city. Sears assured us this would be no problem, and we were delighted by the deal we got on the equipment. When the day came for the delivery, Sears was a total no-call no-show. We called them to ask what happened, and they said the delivery got pushed back to later in the evening but that they would be there by 7:45. After this time came and went, we called again, only to be told that they would not be delivering our appliances. Yes, you read that right - WE had to call THEM at 10 p.m. just to find out they bailed on us. No courtesy call, not even an apology. Instead we were promised they could reschedule for 3 days later. The only thing more incredible than this lousy solution was that it was presented as if it was a fantastic courtesy to us. My wife then asked if we could receive a discount or some other accommodations since they let us down. Of course, this was also denied. The story does have a happy ending, however. We found appliances at another business and now have them installed. Making major appliance purchases can be overwhelming with all the options and various providers. The silver lining to this cloud is that the next time we need to make a purchase, our decision got a whole lot simpler - we WONT be considering Sears for anything. Do yourself a favor and look elsewhere unless you enjoy disappointment and frustration.
A
A Private User
Sears has one of the worst service departments Ive ever encountered. I dropped off a Craftsmen power washer for repair on a Friday. I was told it would be ready for pick-up the following Friday. When I called on Wednesday to check on the status, I waited on the phone for literally 15 minutes. When they finally answered, first thing they did was put me on hold, again. Then they said it was still sitting on the dock and had not been looked at yet. They said they would call me with a cost once they looked at it. I never received a call or voicemail. So I called back again a week later (so ~ 11 days after I dropped it off). They said that it was in the diagnostics area and to call back in another week. However I decided to call back the next day, Thursday, to try to talk to a manager, knowing the repair was pretty simple. Of course it just so happens when I requested to talk to a manager it was ready & should be shipped the next day (2 weeks after drop off). I tried to call them again on Friday - I was hung up on twice and waited on hold for 20 minutes before someone told me it had not been shipped. I called the store 4 times and never was able to talk to anyone in that department. This is some of the worst service I have ever received. The ONLY good thing about Sears is their price. I expted a $300 bill and it was only $130. However I needed it earlier as it was my neighbors unit, so I would have gladly paid more for speed. Good price, AWFUL service.