Category: | Appliance Store |
Address: | 5133 53rd Ave E, Bradenton, FL 34203, USA |
Phone: | +1 941-756-1171 |
Site: | alvicappliancesandservices.com |
Rating: | 2.9 |
Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–3PM Closed |
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Jay Richer
These guys are great to work with. I had to get a special part ordered and wait for delivery and then wait for them to be able to fit me into their schedule. They scheduled me for a Monday installl. Obviously, they were very busy. The called me on a Sunday night (!) to schedule a specify the time on Monday, and they showed up on time. They brought a regular serviceman and a trainee. My office at home was right off the laundry room, so I could hear everything that was going on. The regular serviceman was very patient and knowledgeable and the trainee was eager to learn, and pretty well along his training. They were here for around 90 minutes, did the job they were hired to do and even added a little that I asked them for in hooking up a gas line. In summary, I experienced a family-type business that priced reasonably, gave great customer service in a situation where they were obviously stressed by covering their workload. But from my first contact with them by telephone to the time the service guys left my house, they were uniformingly friendly and helpful. Its no wonder to me that their client base is growning past their ability to service in a more timely manner. They are taking the necessary steps to address this issue, and I would use them again before I would go to a more corporate company that is only interested in the $$$.
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Dennis Massie
Already diagnosed issue with Manufacture. Error code can be only one issue. Water fill valve. Scheduled appointment for repair with this company. Told 3 days. Shows up and within 30 seconds says yep. Water fill valve. Instead ordering part and bringing with they charged my elderly mother 75 for 30 seconds. Then wanted to order part and charge another 160 = $235 total on a 3 year old 800 washer used by elderly. So I became a YouTube Appliance Repair guy and fixed for $ 8.00 .........yes $8 dollars. Thanks to manufacture stepping up and reimbursing for part. Theres a difference between profit/service than highway robbery. Just cause this company says its the norm doesnt make it right. Now judge for yourself if you want to use them. GL
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SOTrainer
This is a contracted Service Center for Warrantech, who is the Extended Warranty Center for hhgregg. I scheduled an appointment to have warranty service done and they were to pick up my washing machine. My wife took the day off from work and we had a window from 9:30 am - 2:00 pm. My wife had called 3 times to find out when they would be coming and the female answering the phone would not give her a time. The 3rd time she called was 1:55 pm. They never did show to pick up the washer and they never did call us to apologize or re-schedule. I had to call the warranty company to file a complaint. The warranty company then called ALVIC and they told the warranty company that they had tried to call us but there was no answer.
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Andrea L
This is company is extremely unprofessional. I took the afternoon off of work for my appointment, they never showed (even after I personally called and confirmed my appt). I never received one call from them. I called two additional times and kept being told I would get a call back, I never did. They never attempted to reschedule or help me in anyway. I had to call my warranty company and pick a different company and now have to take another afternoon off work. They arent even listed on the BBB. Dont waste your precious time with them.
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Brian Durden
Worse service EVER!!!! Advised the parts would be on order and serviced on a specific date. Had to call to get in an update only to find out parts were pushed out and would be installed a week later. Owner Allan called me an argued saying he had enough business and would cancel my order and hung up! Stay away, very unprofessional!
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Barbara Temple
Doing what they can to resolves issue I have with a GE home protection plan on my dishwasher. Am very hopeful. Thank you to Julie for your help.
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Hot Works
Defective dishwasher door and they wont replace it; third time having to replace this LG door; LG is just as bad
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patrick frye
Never had such a exasperating experience involving a service center. Stay away very unprofessional
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M
These guys have some great pricing. Beat any high street shop and no pushy sales
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Alice DeGregorio
Repaired by dryer vent twice. It is still broken. I would not recommend.
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Gregory Johnson
Service man came out, couldnt find model number, charged $69, did nothing!
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M Walker
Very friendly and they have the best prices in the area
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John Powers
Several repairs multiple manufacturers EXCELLENT