Category: | Honda Dealer |
Address: | 102 Federal Rd, Danbury, CT 06810, USA |
Phone: | +1 203-730-5699 |
Site: | hondaofdanbury.com |
Rating: | 4.3 |
Working: | 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–6PM 8:30AM–6PM Closed |
AA
Aaron Edward
I gave Honda of Danbury a 3 on all of their ratings for multilple reasons. Ive been going to Honda of Danbury since I moved to Danbury from Carmel (about 6 months now) and must say their service facility alone speaks for itself. In the winter its great because you just pull your car right in to the garage area so you dont have to deal with the snow, cold, or whatever else it may be doing outside. Also, every time I go in for an oil change, the work is done faster than any other place Ive been to and my car comes out looking great thanks to their complimentary car wash with every service. In my most recent visit, I went in for an oil change (excited because it was the last one before my lease was up in September). While my car was being serviced, I decided to find out what my options were in the coming months as far as getting a new car (lease or purchase), financing my current 2009 Civic, or just going somewhere else. I talked with Brian Beanland, the General Manager, and he explained all of my options from this point forward. I first dealt with Brian when he worked at a different Honda dealership and when there was a misunderstanding between one of the salespeople and myself ---basically, I was unsure of what car/color/options I wanted because it was my first car and I took a long time to make up my mind and the salesperson was clearly getting frustrated -- Brian assured me that I could take my time and never made me feel backed into a corner or pressured to go a certain way. And thats exactly what it was this time around again. He clearly explained my diffferent options whether I financed my 2009 Civic, released my current lease early, or waited until September. He crunched all of the numbers and went out of his way to get a really great deal where I put $0 down. I took a 2012 Honda Accord SE for a test drive with Angelo Gutierrez that day. He explained to me all of the features of the Special Edition Accord including the leather interior, remote window controls, spacious interior, etc. He was very knowledgeable about what he was doing; it was clear that Angelo and Brian sell cars using the same philosophy. He made me feel the same way that Brian did: I didnt feel pressured to buy the vehicle, I didnt feel like I was being pushed in a certain direction, I never felt that I had to make up my mind on the spot. This is in great contrast to my experience back in 2009 with the salesperson at the other Honda dealership. Basically, Angelo made me feel like he was there to show me the vehicles and answer the questions that I had. Whether or not I was going to buy that vehicle, he was still going to give me the best attention and customer service. It was nice dealing with someone who clearly loves his line of work. What it boils down to is that I left Honda of Danbury with a new 2012 Accord SE paying less per month with $0 down than what I paid for my 2009 Civic LX with $2000 down. I highly reccomend Honda of Danbury because of their excellent customer service, family atmosphere, great service department, and because they truly go above and beyond to make sure you are 100% satisfied.
KE
Kelly Fears
My husband and I went in on 8/9/12 to look at a handful of cars we saw on the website in the $10K - $13K price range. Scott our salesman was very helpful and listened to out needs. He checked on all the call we were interested in and they were all gone except for a Subaru. We decided to test drive it and liked it so agreed to purchase. We asked Scott to give us a rough estimate of monthly payments based on the preapproval financing we had already gotten. The payments were a littler higher than we wants so he discussed a lower price with a manager and they dropped the price to accomodate. We agreed and Scott asked us when we wanted to pick the car up. We told him today if possible. We applied for financing just to see if we could get a better rate. Jim the finance manager made us wait over an hour and we decided to go have lunch and come back since he seemed very busy. We went for lunch and came back over two hours later and they still didnt have any information. He then came back after about another hour and told us he just couldnt find us any financing. We said we would finalize our preapproval and come back. The next day Jim called and asked me what rate we got for our preapproval because he might have something better. He told me his rate and it was better, eventhough yesterday he said he couldnt find anything. We made an appointment for Monday morning to finalize sign everything and take the car home. We showed up Monday for our appointment and Jim wasnt there because he is off mondays and tuesdays. Which apparently no one knew. We then got the other Jim who is a finance manager. He came out annoyed like we had interrupted him. We waited over an hour to find out they did not have the title for the vehicle, they didnt have a lien release because they didnt even send the check to pay off the vehicle until after we put a deposit on it on Thursday. They then asked us to sign all the paperwork for the financing anyway and said we could go home with dealer plates and deal with the title and everything else later. We said we were not comfortable purchasing a car if they didnt have a title or lien release for it. (especially considering it is illegal to sell a car without a title) And we would not be able to register the car without one. They then told us they do this sort of thing all the time and it was no big deal. I repeated that I was not comfortable buying a car with no title or lien release. They then looked at us like we were crazy and asked us to wait for another manager to see if there was anything he could do. We waited an additional 20 minutes for that manager who then said he would pay for a rental from Enterprise until they sorted it out. We politely declined and he proceeded to act like we were being stupid and said ok, but your losing out on a great deal and a great car. We left. Scott was great as a salesperson. The Finance and managment team at no point apologized for the inconveniences, they were demeaning and at no point did they ever try and rectify any of the problems we encountered. They just tried to bully us into signing paperwork.
AL
Ali Nasufi
Just purchased a used car from them 2 days ago and found out the ac wasnt working properly. The ac only works if its on the highest speed so at 1 or 2 it will not turn on it will only work at speed 4 which is max speed. With that said I call them and try to get it fixed today and bring it in to get fixed and they called me saying itll be 150 dollars to get it fixed. Also they wouldnt guarantee me that the ac should work after that. Hold on, So I just bought this car Monday and on Thursday Im paying to get something fixed that I didnt break and have to pay for it and wont be guaranteed that itll fix the problem? Long story short all the bad reviews on this website is true. Ive witnessed it and unfortunately was apart of it. I can understand if I bought this vehicle at a wholesale dealership but buying it from a main Honda dealership I thought I was getting a pretty decent vehicle and thought within a week of owning the vehicle if it had a problem theyd be more polite and try to fix it for me without a hassle. Their a dirty dealership this is not how you do business. I own a 2016 Honda Pilot from Honda of Watertown CT and they are truly the best people to work with anything and everything you need they WORK WITH YOU not against you unlike Honda of Danbury CT. Todd was also on the phone with me mocking me saying "oh CT state law this CT state law that" come on Im a customer you dont talk to your customer like that. Very unprofessional. Jessica was my sales person and she said I quote "anything you need you just call me" well I called and needed the ac fixed but never got it fixed and even if I did get it fixed it wouldnt be guaranteed that the problem would be fully fixed...you have certified mechanics Im assuming...how would they NOT know whats wrong with the car or how to fix it? The only person that was great to me and extremely professional was Danielle in the service department. She tried to help me but it was out of her reach so she couldnt help me as much as she wanted to but she was still professional and very respectful to me and I thank her for that! With this all being said Im very disappointed with this dealership and would never do business with them again instead I will keep doing business with Honda Of Watertown because they know how to treat their customers! Now Ill sit back and wait for a response on the GM of this Honda dealership to give me some kind of same excuse he gave everyone else on we are sorry we appreciate if you call us back and give us a try in the future or sorry we couldnt help you or whatever the excuse may be this time but Im not buying it and neither should any of you. Instead the GM should be writing to all of us buyers on this site and telling us bring your cars in well fix them all free of charge and sorry we didnt do it the first time like we were supposed to when we had the chance to. Very, very, disappointed in this place.