Category: | Tobacco Shop |
Address: | 3313 W Colorado Ave, Colorado Springs, CO 80904, USA |
Phone: | +1 719-635-7862 |
Site: | facebook.com |
Rating: | 3.8 |
Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–7PM |
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Ieshia Walton
I experienced the worse customer service ever today at the smoker emporium. My husband & I are regular customers because they have good deals when you buy bulk. The male working today was on the phone while I was at the counter & he could not multitask. He served two Caucasian people, who came in after me, before serving me. I had to repeat each item of my order 3 times, because he was on the phone. He was rude and then refused to serve me because I said something about his bad customer service because he was on the phone. I called back and asked to speak to the owner & he told me he was the owner. I have never been treated so rudely. If I could give zero stars, I would.
AN
Andrew Collier
Used to like this place but they have officially lost my business after I came in to buy a replacement titanium nail and was upsold on a quartz banger, which cracked and broke after 3 uses. Have my receipt they know who sold it to me. Told me sorry we dont do returns. Wont tell me the owners name or when he will be in. Theyve got no problem losing my long them business over something they sold me knowing "its crap" (current workers words) all over a 10 dollar piece that I never wanted to try in the first place but went on his word. Will no longer recommend to friends or come here for any of my purchases.
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Tokina Ragghianti
My husband and I have decided this is our one-stop spot for ALL of our smoking needs and wants! We have not come across an item we needed that they didnt have, and most often they always have something better than we originally were hoping to find. The staff is always ready to assist and answer questions, and anytime Joshua is working you are gauranteed "dinner & a show" because that man knows everything and has a great personality to put the cherry on top of such a great shop. Thank you guys for making the industry awesome!
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Sean Connor
Spent $100s of dollars here and love most of their products.. as with all electronics i understand some are going to fail. I returned one faulty product and when i tried to return the 2nd item the owner tried to get in my face all physical. He cannot understand English and i even offered to buy the product again and he through a fit again getting all puffy and upset. The staff at this store sucks and will take your money. TEST EVERYTHING BEFORE YOU LEAVE. Store owner learn ENGLISH.
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Michel Mark
I received great service from a bearded fellow, regret to have not have got his name. He was was very informative of selections and types of tobacco, and vape , and ended up selling me a great blend of their pipe tobacco named "House Special" it was smooth and aeromatic. Wouldnt think twice about stopping by for another visit soon. Overall, a great place to shop if youre a pipe tobacco or cigar and more 08 / 17 / 2015
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Alex Hein
This is the spot to go, when you need to purchase the things other stores might not be comfortable with having. Huge selection, un-real prices; seriously, theyre too low. Its gotta be all the discount cigarettes they sell. Find ever accessory you would ever need, or even things you had no idea you even needed to help your starting business grow
MA
matt ellis
I love this shop!!! these guys are awesome and polite to boot. Amazing selection and quality like none other. If your into glass. this place is for you, anything and everything you could imagine. this review is written by a real smoker and customer and the staff had absolutly nothing to do with me wanting to give a good reveiew
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Carrie Abrams-Morse
Yes the younger men working there are very very rude. One actually swore at me. I actually filed a report with BBB in Colorado Springs; in addition I filed a complaint asking for an apology. The more people who make these rude men known the less business they will have. They dont deserve good customers.
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Gary Adams
Gentleman behind the counter attended others in line after me rather than go get a pipe from glass case. Was extremely rude to many people there. I like the prices and selection and the old guy is really nice...but this younger mans attitude made me leave the store today and Im not coming back.
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lola dragon
Walking up to the place it looks small but once I walked in I was surprised how huge it was inside its like the whole building they have anything you can think of .Great staff and particular this gentleman named John great energy very helpful overall awesome experience
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Laura Everett
Josh was very helpful. Funny enough to put ppl at ease & make ppl feel comfortable. He was,professional, yet courteous. Its great to feel a person to person connection rather than the corporate degradation of other places. Josh was awesome. Thanks buddy.
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Bill Brownlow
At first glance they have alot of cool pipes and accessories. At second glance the have alot of third rate junk. Owner is rude and unwilling to try to make unhappy customers happy. My advice... test everything and deal with the employees not the owner.
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Rizgar Salih
This smoke shop has the best customer service in town. You even get a chance to buy nice vaporizer and water pipe and more every time you buy something cant beat that. If you smoke why go anywhere else in Cruces
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Patrick Hartley
This place has everything. If you smoke anything, come here. Youll be surprised by the low prices. The best thing is the girl behind the counter has so much energy its impossible to leave without smiling!!
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Emmy Row
Cheaper prices for lower quality but thats what they advertise so Im happy knowing I got what I paid for. The reason I gave 3 stars is because the staff in here are judgmental and can be quite rude!
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E Walker
Very misleading and wont stand behind the products they sell.. They lost my business permanently after not returning a 26 dollar seego Vhit b2 Years of business gone..off to the hookah lounge
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mmheisey01
This store has a variety of products and has friendly customer service. Josh was great and super helpful. Because of this experience I will definitely be back for birthday shopping!
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Steve Q
I gave him a 20 dollar bill a got back 7 dollars. I was supposed to get back 17 dollars..we have plenty of American owned head shops in the neighborhood..let this thief go broke.
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Lance Crane
Expedient, fair and friendly service. Great prices MASSIVE selection of just about any type of smoking products imaginable. Definitely must visit if you smoke, vape or wax.
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Helen Rogers
My actual name is Josh, I was just in there the guy in there was really helpful, his name was Josh also haha but in all a great place definitely will be going back!
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Ashley Easter
They hoover over you until you buy something. Usually when people go to a head shop they know what they are looking for. Its cheap, thin glass. Give people space.
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Alyssa Hartson
The best shop in town. They are friendly, knowledgeable, efficient and helpful. The prices are amazing and the quality of their goods superior.
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Kevin Kendall
Always helpful and knowledgeable about the products they sell! Im too old to party but if I did, these guys have a HUGE selection of paraphernalia!
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Mack Hernadson
Very Nice Store and very good people working there Respect and smart whenever ask them for anythings Explain very well and professional .....