|Address:||1080 Motor City Dr, Colorado Springs, CO 80905, USA|
|Working:||7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–8PM Closed|
After researching for a month I decided to get the 2016 WRX , for best price Heuberger motors was the obvious choice. Trying to avoid the wait in the showroom we decided to make the purchase on Labor Day. The showroom was still packed barely any table available but Lucas ( the sales person) made us feel comfortable and gladly waited with us as the hours rolled by. After few hours of waiting and paperwork completion, Lucas informed that the car wasnt ready for delivery until the next day due to delays in detailing department. So with spare keys, paperwork and excitement to see the new car tomorrow we left the showroom. Now this is where it started. After not receiving any calls from Lucas about the delivery times I decided to call him at 12:30 pm. He informed me that the during the detailing process they found a bubble in one of the tires and they would like to replace all four tires being it an AWD car. The only catch is I had to wait until Thursday for the delivery. Saddened but still excited we agreed to wait. On Thursday the second promised date of the delivery I called in to find out the time of the delivery and was told around afternoon. But right before they decided to delivery apparently the car showed an error message regarding casting issues with the engine. And they couldnt deliver the car again. Unsatisfied with the problems with the car even before leaving the lot. As any consumer buying anything new I was hesitant and not going to agree on a fix and delivery date for next Tuesday. At that point I would be a week into the purchase and no car for me. Agitated, frustrated I requested the sale be voided. Lucas called me back with couple of like purchase another car for more money or extra warranty on the same car and take the delivery on Tuesday. At this point I am super hesitant to work with anyone and just wanted the contract to be cancelled. The very next call I made was to the Stores general manager Robert super polite gentleman who immediately authorized a $100 gift card for my troubles but these are just minor fixes to greater issue about a defective car. After another few back and forth with Lucas. I had to request his manager since we werent getting anywhere. I was able to talk to his Manager Eric awesome polite and to the point gentleman. I told him my situation and my sentiment towards the car. He immediately called me back with a replacement 2016 blue pearl WRX. ON top he also drew up a new contract additional discount on the price of the vehicle and free auto dimming mirror as the replacement didnt have that compared to the initial purchase vehicle. The car was finally delivered to me on Friday afternoon by friendly gentleman (Thomas) I totally understand the Heuberger motors is one of the biggest and busiest dealers in the country and I also understand that everyone has to work super hard and are super busy. I am normally pretty sensible if someone would just inform me about the problems with the car or delivery on time. I clearly had to do the " Manager call" because I wasnt getting clear answers for time of delivery or what was wrong with the car. Being the biggest Subaru dealership I presume Heuberger definitely stores tires for replacement or sale. The whole delay of delivery due to tires just didnt seem in place for me but then again there are many things that could have happened. Overall I am extremely happy now to finally finish the purchase and start riding my car. Thank you Eric for being super understanding of the situation. Definitely recommend the dealership as they have shown to handle any kind of situation.
Ive had the same experience with the service department as Jennifer Roush mentions below. I have a 2017 Forester I had delivered in December. After only a few weeks of driving, the oil level was below the low mark on the dipstick. Its a new car and still breaking in, I understand, but I called the dealer to ask about excessive oil consumption and they said to bring it in for a consumption test. The test was explained to me and I have to bring it back in 1,200 miles to get checked. After 1,200 miles, the oil was 3/4 quarts low. HOWEVER, Heubergers service department said the test passed. I asked to speak to the service manager and from the beginning, Bernhard was completely argumentative with me... yelling at me why Im doing a consumption test on a vehicle with less than 6,000 miles -- I dont know... YOUR department ran the test, not me. He also went on rants about how Im not checking the oil on a level surface, I dont understand how engines work; they need to be broken in (I already acknowledged that) and conditions like excessive wind and terrain can cause increases in oil consumption. Well, I do drive the Forester up to Summit County for skiing. If the Forester wasnt rated for driving in the mountains, I wonder why I got a Copper Mountain season pass with the purchase??? I was even accused of downshifting incorrectly leading to excessive oil consumption. Basically, every excuse under the sun Bernhard could blame the customer for came out of his mouth -- everything except for standing behind the product. Since then, Ive had 2 more oil consumption tests. Heuberger Subaru again said they passed (even though one time there was NO OIL on the dipstick) and blames me for any perceptions I have of a consumption test failure. Ive put a level on the engine and on the ground to prove that Im checking the oil correctly, Ive taken pictures, made videos, and still the service department wont offer any bit of resolution at all. Ive asked them out of all the cars Ive driven in the last 25 years -- Ford, GM, Saab, BMW, Audi, do those vehicles have a different oil checking procedure than Subaru? The answer is no. On my Foresters dipstick, there are 2 dots... and every time I check my oil, the level is BELOW the lowest dot. On a 2017 Forester with 7,500 miles on it, Ive had to add 4 quarts to keep it in the proper range. Since Heuberger Subaru is the #1 dealer in the nation, theyll continue to move lots of vehicles and this one little blip on their radar wont matter (it does to me though because I still owe the bank money on this piece of junk). But IF youre considering a Subaru, and if by some chance you get a lemon like I did, be prepared to have Heuberger play the blame game with you rather than stand behind their product. EDIT: The response from Heuberger is completely shameful. I have provided picture and video evidence of the oil level to them and yet they claim "unable to verify"? How? Moreover, they must not have listened to the call recordings carefully when Bernhard went on a rant about doing oil consumption tests and accusing me of not operating the vehicle correctly rather than standing behind the product! Also interesting they discount my pictures and video but considering their phone recordings gold.
This review is for those considering buying from another state - its LONG winded but may be of use for you. My girlfriend and I first started Subaru car hunting roughly 3 months ago. We knew wed buy out of our city because our local dealer has bad pricing and annoying sales tactics. I had been looking at Colorado heavily before a family friend let us know she has gone to Heuberger and had the car shipped to her (Were Montana residents). To begin, the price was about better than anything I had seen up front - then I noticed the "E-price" and the quote we received back a day later on two vehicles was great - like invoice prices great. We let them know wed be looking to buy in May and they emailed back letting us know if we needed any info. That was it; zero pressure, no "lock in today!" attempts. A business trip took me to CO Springs early April and I happened to sneak in and look at the dealer for an hour. Not only is it a pretty big and neat building, but there was absolutely once again zero pressure in person. The receptionist was very nice and answered my questions and let me be. All sales folks I saw were busy doing their thing - it was exactly the type of environment we were looking for. When we were ready for our actual new car purchase in May, things moved very quick once we put our deposit down. I flew down and a worker picked me up from the airport, from there our entire process with my paperwork we had filled out in Montana (they overnight it) only took 45 minutes - and even then only that "long" due to a small scratch my salesmen Kory noticed that I missed, and he had them buffer it out prior to me taking full ownership. Everything is very straight forward and matter of fact. You let them know what you want, and they make it happen. even during the insurance/plans discussions Mark was simply stating the options. I chose three that I knew I wanted, and there was zero pressure to choose other plans. The shipping price is reasonable based on where youre at, and I likely would of done that had I not needed the car so quickly for upcoming travel. For out of state buyers I STRONGLY recommend you consider Heuberger. You wont likely beat their prices and even if it gets close to a local dealer price, it might still be worth it just for the ease and no stress environment. Few tips; when you see the one you want, work with a sales rep to put down a deposit ASAP. This place is no secret - our first car pick was sold when I called, but thankfully they had an identical model. Lock it in when YOU are ready! Also, definitely put in the paperwork for their financing to see the rate. I work for a financial institution and they still offered me a better rate. In closing this long winded review, Id like to thank Kory for being an excellent salesmen and genuinely good guy to meet and talk to, Mark for helpful info and quick and efficient work, and the receptionist (whose name I sadly forget) for being friendly without pushing any sales folks my way when I was just there to browse. We will certainly be looking to Heuberger in five years when our new Impreza is paid off, even if its for non-subaru used cars.