Category: | Used Car Dealer |
Address: | 694 El Camino Real, Redwood City, CA 94063, USA |
Phone: | +1 650-568-0556 |
Site: | autocityrw.com |
Rating: | 4.8 |
Working: | 10:30AM–6PM 10:30AM–6PM 10:30AM–6PM 10:30AM–6PM 10:30AM–6PM 10AM–5PM Closed |
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Nathan Jay
If I could leave a zero star rating, I would. I purchased a vehicle from Auto City, and in all honesty it went pretty well. I was happy, I felt the price was reasonable and I got the car I wanted. Once the car was mine, everything changed. The car has needed an unspeakable amount of repairs. This is after they held the car for nearly a month to "fix it up" and make it more reliable. "I wouldnt sell a car I wasnt confidant was in perfect driving condition." Right. Since I purchased the car "as is" this is now my problem. I am a handy person and have been able to do most of these repairs myself. I admit, this part is my fault. I took their word the car was in good shape and didnt bother to check for myself and now Im paying the price. 5 months after I purchase the car I get a ticket for expired tags. Tags that I paid for when I purchased the car, as it reads on my receipt from Auto City. I contacted them about this, thinking they would pay the $142 ticket and have a reasonable explanation as to why my car didnt have the tags. Instead I got "Well, maybe we forgot to put them on the car before you took it." and "Its not really our problem, its your car and you should have checked." So now Im stuck with the cost of the ticket, the cost of my original tags I paid for, the cost of the new tags, and an entire morning at the DMV. These guys talk a good talk and will be your friend up to the minute you sign on the dotted line. Im just glad I paid in full and didnt finance with them, I would hate to be tied to them in any way, shape or form. Buyer beware. Id stick to more reputable and established dealers.
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A Private User
Superior and Excellent customer service! I have never had a car buying experience as amazing and outstanding as I have had with Auto City. Sam and his staff helped me find the absolute PERECT car with EVERYTHING that I was looking for. This being my first car buying experience without the help of my grandfather (he recently passed away), I was nervous as of what to do to make sure I was getting the best possible deal and not being taken advantage of. Sam truly had my best interest from the minute I contacted him. He did everything he could to make sure I was in good hands and went above and beyond to assure that I was taken care of. I would recommend Auto City to anyone and everyone who is in the market for a vehicle. A++++ customer service that you can truly trust. Thank you Sam and staff!!
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A Private User
I love cars. And driving them. But as I happen to be female I HATE, I mean HATE, interacting with anyone about my car. Mechanics, dealers, whoever. They all treat women like idiots and theyre all trying to rip you off. Sam is different. Hes nice, hes honest, and he clearly loves what he does. Yeah, hes trying to make sure he makes a profit, but hes also trying to make sure that you feel happy about the whole experience of buying or selling a car. Personally, Im so sad to have to sell my car, but Im moving and it had to be done. I know Sam will find it a GREAT new owner. If you need to buy or sell a car, go to everyone else and see how awful they are, and then, go to Sam. You will get a fair price whether youre buying or selling, and EVERYONE will go home happy! :) Thanks Sam!
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A Private User
I made silly mistakes as an early adult which cost me good credit, financial stability and overall low hope for future assets. I needed a car badly, so I prayed and asked God to make it happen. Within a few weeks, I received a check in the mail for $2,700 which I used as a down payment for the awesome Ford Focus wagon I bought from Sam. He took a chance on me and helped me figure a way to "make it happen" where everyone else I had no hope. 2 years later now, I am happy, my car is running smoothly, and I took my dad to get a car as well. His situation too seemed a bit hopeless. Praise God for good and honest people like Sam. I really appreciate him and Sharbol. Thanks again guys. Trust me, buy a car from Sam. :-) And again, have faith in the Lord, he does love.
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Ahmed Alsamiri
Im very happy and pleased with Sam . I called him from Modesto and told him I was coming to buy a Lexus LX570 he told me no worries the car is on hold until you get here and he was right we got there and 2 people were there for the same car but he told them these people called first so because he was a man of his word so was I we bought the car before even test driving it just by talking to him you know he is a honest and nice person to work with THANK YOU SAM and this is a beginning chapter of a nice book insha allah
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Bireswar Laha
I met Sam during Fall 2015, when I was looking for an used car. I am writing this review more than 1.5 years after I met him, as I still remember him as an honest person from our discussion, during which he was more helpful answering my queries rather than being a pushy used-car salesman. He was kind enough to give me a history report on a craigslist car, for free (!), which I ended up buying and he potentially lost a sale, but that didnt stop me from helping me. I admire this guy, and wish him a great year 2017!
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A Private User
Honda civic 2009 es excelente condicion Sam es una buena persona. Excelente vendedor nos comunicamos todo lo excelente del carro y nos proporcionó todo el papeleo y informacion del carro.
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A Private User
The saying is there is no such thing as an honest Used Car Dealer. Thats no longer true. They are honest & stood behind their products. I purchased a vehicle AS IS. After I left the lot I realized the rear lights didnt work. I went back to the Dealership & they assumed total responsibility. They repaired at their cost & I havent had a single problem since. Kudos. I would purchase from them again.
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A Private User
Writing this review for Auto City on El Camino in Redwood City, California. The guy is so honest and hes just very kind. He goes beyond any used car person kindness. We actually took a car back that Ive had since May its now September and he took it back because I couldnt drive it very well cuz I couldnt reach it. I hope youll give Sam at Auto City a wonderful whatever. thank you
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A Private User
I called Auto City about an online ad for an older Toyota Tacoma 4x4 pickup. I had been searching for such a truck for several months. Sam agreed to hold the truck until I could get there that afternoon. I checked out the truck, liked it, and we made a deal on the spot. Everything he said about the truck was true: no BS. How refreshing!
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theshamanshreds
Sam is a snake. These people are the slum lords of auto sales. Nothing but lies and false assurance. Sam knew I was in a tight spot was a struggling single father and didnt know ny easy around a car. And he took advantage of that. Now Im trapped in payments in a car that costs me more in repairs than I can afford.