Category: | Harley-Davidson Dealer |
Address: | 3717 San Fernando Rd, Glendale, CA 91204, USA |
Phone: | +1 818-246-5618 |
Site: | glendaleharley.com |
Rating: | 4.2 |
Working: | Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–5PM |
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Paul M Edwards
They asked me to fill out their survey... This is what I had to say: I felt like I got the runaround in a major way and that the assistant service manager (Lee) wasnt really interested in me or my Buell AT ALL. I kept having to call to follow-up after experiencing longer than expected periods of silence, and when I reached him, it seemed like he was totally unprepared to discuss the current state of the work order and made dubious sounding excuses involving his personal life/affairs (as if it matters to me) which is VERY unprofessional and a BIG no-no in Customer Service. Furthermore, I couldnt get a straight answer out of him to some of my questions regarding what they had/had not done. After several months of getting virtually NOTHING done, I finally had enough and retrieved the motorcycle which I am having serviced elsewhere. The only positive is that they didnt try to charge me for storage. That would have been adding injury to insult. The unfortunate truth is that I pretty much expected this treatment since H-D has kicked Buell to the curb. It has cemented my resolve to never, EVER, purchase another H-D product again. In fact, I did just buy a Yamaha FJR1300ATC (in Galaxy Blue) a few weeks ago and have already put over 1,700 miles on it. I subsequently test rode (what a concept) an Aprilia RSV4 APRC ABS and intend to add one to my stable eventually... Unless the price on the new EBR 1190RX has come down a bit when Im ready to buy. Considering my tastes and the product line offered by H-D, I guess it was unlikely I would be interested in any of your outmoded and over-priced junk anyway.
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rich silagy
I called Glendale Harley in the morning and verified that they had a part that I wanted in stock. I spoke with Harlan in the parts department and he verified that they had the backrest that I wanted in stock and that he would set it aside with my name on it. He never mentioned that it needed a mounting bracket and after riding 45 minutes to the dealership I spoke with Alicia in the parts department. She retrieved the box with the backrest in it and I specifically asked her if all the mounting hardware was in the box. She told me that it was. When I got home and opened the box the mounting hardware was missing. I immediately called the dealership and spoke with Harlan. He said that Alicia made a mistake and the mounting hardware was sold separately. I asked them to ship it to me at their expense and I would pay for the hardware. Harlan said he spoke to the manager and they declined to pay for the shipping. I just spent over $2000.00 in service at this dealership and they wouldnt pop for a $10.00 shipping cost. I went to my local dealership and purchased the part. ($43.00). I will never shop at Glendale Harley again, I cant believe that they would sacrifice customer relations for a $10.00 shipping cost when it was their error that caused it.
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Diane Lacey
I recently moved outta town, up to Oregon, but was here to rent a bike so I could ride with my buddy for the day. Unfortunately, Glendale was the closest place to where I was staying for bikes to rent. So worth it! Jakub (& Pat) were so awesome and helpful, in spite of the mass mob of a foreign ((not that thats a bad thing!)) touring group just returning but they pretty much did take over the dealership! It was also a big demo weekend, plus other customers as well. To me, it appeared to be complete chaos. However, it seemed as tho the more crazy it got, the Friendlier the staff became! Amazing, they were all terrific and as helpful as they could be - like I said, in spite of it all! Thank you, so very much, for getting me set up on a great ride - I had a Terrific time with my best buddy! No doubt, Ill do this again - especially while its raining up there and Im in dire need of a fair-weathered ride. *I even had to keep the bike an extra day, as I fell ill and wasnt up to riding 100mi to return it. Best HD dealership Ever!
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Andrew Moceri
I have to leave this review because I am blown away by the exceptional service I received at a Harley dealership of all places. I havent spent much time at other dealerships but I dont plan on it since there isnt a need. Rich in the service department and the entire team at Glendale Harley Davidson are nothing but hard working, good hearted individuals. Their knowledge and exceptional service have restored my faith in big companies. Rich guided me step by step in repairing my XL1200N leaving no stone unturned. When there was an opportunity to save me money, he took it, pushing my bike through the repair process amongst the 50 other bikes until it was finished. I cant say enough about everyone Ive encountered, from the counter staff, to the mechanics to the GM Daniel himself, everyone has been nothing but courteous and kind. If youre having doubts, swing by and shake a hand or two, my guess is youll be as happy as I when you leave. Someone give Rich a raise!!
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Matthew LaBelle
My shocks failed on a cross-country ride. I called and spoke with Service. They didnt have the shocks I needed in stock, and told me the other dealerships in California that had them. I explained that I was a traveller and that I couldnt "call around" to look for shocks. I suggested that maybe since he had access to the Harley database, that he could call around and get the shocks from somewhere else. They said that he couldnt do that, but said that I could get my bike serviced when I came to town on a first come, first served basis, as long as I found my own shocks to get installed. So I went to another Harley in the area and they had a couple options of shocks available when I arrived, and they got them installed immediately. Done and back on the road.
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A Private User
The Finance and Accounting Department has their head so far up their A$$, that lump in their neck is their nose! These idiots couldnt figure out my GAP insurance refund. They didnt know how much was owed to me, they didnt know how much Allstate GAP insurance paid out to them and they didnt know they even cut me a check that was waiting for me after I called them to find out where my $$$ was (after I paid off my bike OVER 1 month earlier!). I am utterly AMAZED at the lack of knowledge these "accountants" *gag* had of money in- money out! W....O.....W!!!!!!! How in the world is a place like this even in business is beyond me! Im not spending another DIME in that store...not that they can even figure out if it was ever spent there. A-holes.
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A Private User
Had my bike shipped from NJ recently and had it delivered to Glendale Harley as the point to receiving. Asked them to do a 5K service. No problem. Said it would be ready the next day. I called them to see if I could have it before 1PM and they hadnt even started the service on it. The bike was written for service nearly 24 hours and they hadnt touched it. To add insult to injury, the early bird customers who arrived at the crack of dawn were getting their bikes serviced before mine. Glendale Harley was my service provider 8 years ago but not anymore. Just another elitist, upcharging, overpriced, attitude loaded HD dealer.