Toys"R"Us
| Category: | Toy Store |
| Address: | 1701 Morris Ave, Union, NJ 07083, USA |
| Phone: | +1 908-851-9695 |
| Site: | stores.toysrus.com |
| Rating: | 3.7 |
| Working: | 10AM–9PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–10PM 9AM–10PM 10AM–8PM |
Location
Photos 82
Reviews 56
CA
Carol Blakely
Went there last night at 10.30pm because another store told me they might have an item in stock. The place was a complete mess, it was a shambles, so i wasnt holding out much hope for any kind of positive outcome. Of course the item wasnt in stock, but the reason this review gives five stars is the staff. Ive never encountered a more pleasant attitude! Every single member of staff was happy, mannerly and helpful, and they turned what could have been an extremely stressful night into one where I walked away empty handed but still smiling. 10/10 for the awesome people in the Union NJ store. Happy holidays guys you deserve it.
VI
Viviana Mercy
Im beyond dissapointed with BRU/TRU or maybe its just this store on Morris Avenue in Union, NJ. I would like to know the hiring process/requirements for managers. I had an encounter with Nile. How unprofecional of him, you can tell how a person is going to act just by the way they aproach you. I know you guys have uniforms, but he was sagging his pants and talking to me improper. I was disgusted! How can I take a manager seriostly when they aproach you like that? Absolutly rude. I will take the longer car ride to Target or order online next time.
WI
Wirmarie Colon
I placed a layaway in November. I go in this week to pick it up because it was paid completely and nothing!!!! The lost my layaway. My daughters Christmas gifts. Im fuming at this point because every time I call they dont answer the phone and when I go in people seemed annoyed! Hello these are my daughters gifts which were paid for already. As a single mom, thats why I placed the Order. Im hoping to have my order tomorrow. If not Im calling corporate.
LU
Luis Gomez
Una buena tienda para comprar juguetes y artículos para bebés los precios se me hacen caros en servicio regular se tardan un poco para cobrar y no tiene mucha gente trabajando en las líneas
GL
Glenah Charles
I have been waiting 3 months to get a replacement giftcard. They froze the one that was lost, and never issued me my giftcard, everytime I call, ?i am given the runaround, and told that it will go to escalation, 3 months later and no gift card. CUSTOMER SERVICE IS UNRELIABLE AND NOT REALLY HELPFUL. VERY FRUSTRATING AND WILL NEVER DO BUSINESS WITH THEM AGAIN.
JA
Jason Leeman
The selection is not great, and prices are high. What gets me though is the poor customer service. They dont make it easy to find what you need. The employees are not happy to help you here. I will travel out of my way not to go here.
BR
Brandon Louie
Very disorganized area toys laying around in the wrong areas and staff just looking at it and returning to their conversation. The staff also lost track of the electronics key for 20 minutes. Leading to a massive line
CA
Candida Batista
Is a good store, they very organize and kindly employees, unfortunately they did not have t he you I saw online, but they did fi ndnout which location I can go to
WI
William Duff
Order online for store pickup. As we arrived I received email saying order cancelled. Customer service tried to call another store but was placed on permahold.
SO
Sonja delight
No one ever answers the phone..but there its 1 lady that its always so nice when we go in..( usually in customer service) gotta get get name next time
LU
Luis Miguel
Its an small place, usually when checking stuff online the store will have it in stock, some workers do great and others dont even try.
LI
lisa sm
Took my kids to meet Geoffrey the Giraffe. Staff is very friendly. Bathrooms are clean. Surprisingly organized for a toy store
AN
Anthony Caponigro
Has a very good selection of action figures as for rest of the store from what I saw is ok but only walked threw
DO
donna gaston
When I tried to check on availability of a specific electronic game system by phone no one answer your phone.
VI
Vincent Bonassisa
Went in on a Monday during the day hard to find a sales person for help and only one register open.
VI
Victoria Evans
great Toys R Us. clean place, great parking. just terrible spot to try to hop back on Rt22 at.
KE
Kendall Brown
Great staff! One young lady went out of her way to find my daughter the costume she wanted.
EL
Elena Sky
great customer service. They did price match for us. We saved $100.00 on $399.99 purchase.
YA
yamileth aleman
I am going there today i have Bin there before like 5 years ago i wonder how it is now
TE
Teslimat T Gimba
Fast and easy check out. Customer Service Associates are friendly and efficient
SC
Scott Lerner
Whats in stock has declined with the store being split into a babies r us too.
MA
Martine Joseph
Good toy selections, some of their employees need an attitude adjustment
AD
Adeyinka Okuboyejo
Got beautiful and nice things for the children n they are not expensive
JO
Jon F
This place does NOT provide a gift wrap station for registry items.
RO
Robert Dalesandro
Enjoyable Employees. ...But try finding a toy under $40..goodluck
FE
Fernando Zorzim
Otimo atendimento
RM
rmdw
Very rude cashiers. Ringing you up is doing you a favor. Avoid.
NI
Nina Sanders
Three cashiers, third in line, 10 min waiting. Bad attitude.
AS
ashein chamption
A great store, very huge, made me feel like a kid again
JE
Jennifer Trejos
Staff doesnt necessarily care about the customers.
BO
Bonita xXx1
Whats up with them not answering the phone???????!
SA
Sarai Allen
So great,they give me help when I needed help.
JA
Janna Simpkins
Excellent customer service and Speedy checkout
DD
Dd. O.
Gret
OM
Omar McKenzie
great ppl and not too far from the house
AS
ashley rodriguez
Love it. They have the best toys
GE
genine wright-garner
Always has a good stock of toys.
JA
James Antony
Average store. Not anything new.
AN
Angella Alexander
Only place in the area for toys
EN
Enide Jos
Your return policy is horrible
SI
Simone Bernardelli
Decent size clean easy parking
SH
Shakemma Perkins
Never a quick visit!
CA
Cassandra Dieudonne
he is so beautiful
GY
Gyasi Anglin
Not enough cashiers
EB
Ebenezer A. Awolesi
Friendly staff.
AN
Angela Noriega
Great attention
ED
Edwin Sifuentes
Available help
RE
Regular Fawking Mike
Its the best
MI
Mialtin Zhezha
Good enough,
SA
Saahib Jones
Good prices.
AY
Ayanna Mc
grwat place
CH
Christopher Ley
Its a store
MA
Mario Malinov
Overpriced
KA
Kandie Brown-Jones
Nice place
JA
Jaytopping Topping
Nice toys
AN
andy gillet
ok
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