Sprint Store
| Category: | Cell Phone Store |
| Address: | 65 NJ-36, Eatontown, NJ 07724, USA |
| Phone: | +1 732-544-2444 |
| Site: | storelocator.sprint.com |
| Rating: | 3.1 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 28
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Yaritza Guzman
If i could rate this a 0 I would Worst experience Ive ever had in this store first of all I go in no one welcomes me I sit by the chair that was next the the phone for maybe 20 minutes looked straight at the sprint employee and he saw me too, another guy comes in they all welcomed him but didnt acknowledge I was their & needed help and the store manager attended him first so I told her I came in before he did. Explained my situation that basically an employee named Robert falandysz didnt know how to explains things when I traded my phone for a store credit lied about the whole thing and my credit was worth $45 which he said "you will be given a $115 store credit" that I used to buy a speaker for $130 which I thought I would just be paying $15 after he credit. the store manager wasnt even understand that her employee lied to a customer gave wrong information, i couldnt even return my speaker which I still have in a box with a receipt that is only 1 month old. Josie wasnt helpful at all & that place does nothing but rob your money
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Mary Berna
Id give this place zero stars if it was an option. Theres no order in the store - I had no clue where to go and nobody asked me if I needed help. Once I did get someone to help me it took forever. The part I needed replaced wasnt available so my only option was to switch to a more restrictive plan. On top of that, I was automatically signed up for ebills which I didnt want nor did anyone ask if I wanted that. Aside from this crappy store, the corporations customer service is absolute garbage. I called to cancel my old account (since I had to switch to a new one at the store) and they kept trying to "save me" as a customer. I repeatedly denied keeping a second account that I wasnt able to use and then I had to wait for a supervisor to call me back to confirm my account cancellation. What shouldve taken a few minutes took several months. This company is absolutely worthless and Ill be canceling asap.
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David Johnson
The manager in this store is a liar. Never in my life have I had a problem here. She told me three weeks ago she would replace a phone and now says she would not and said she never did that even after she brought the phone out to me and opened it to make sure the color was correct. Now state she never did that then called me a liar and when I raised my voice she called the cops. No she was wrong three weeks ago and wrong today. The only liar is her. Stay away from this store.
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Jolie Shave
Waited for over 30 minutes in line to be helped and, once someone finally started helping me, they sat me down only to have me wait for another 35 minutes now. Ive been here for over an hour and I am still here. Im simply writing this review to pass the time while I wait for them to bring me the phone that I wish Id left without. I would highly recommend choosing a different sprint location.
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Lisa Colletti
Shaun should consider working for a different company. He is way too good for Sprint. Nothing but problems, since I switched over. Service is horrible. Supposedly my phone was defective, so I upgraded. Now whats the excuse? My phone number is corrupt. Lol. Ive had the same number for 10 years, but ok
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Danielle Ostrander
worst store ever! I called to check if my replacement phone was in and they forgot I was on hold and I was on hold the first time over 10mins! then I had to call back and was put on hold again, all I wanted was to check If it came in thats all.. stay far away! maybe even switch phone companies !!
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Jim Cowboy
Shaun Dorsett made the experience of transition to a smart phone easy. We have held of making this transition because other sales people at other companies would not take the time or appreciate our lack of technical skills to calm our fears. Thanks Shaun and Sprint.
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Lyndon Johnson
Staff is friendly and very helpful, people walk into these store thinking they can get everything fix by yelling or screaming , I have had sprint for years and this is my favorite store always do the best they can
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A Private User
The store and the service is great but the corporation is horrible, rude and I totally regret signing a 2 year contract with them. U even have to pay 150 dollars just to be allowed to up grade early.
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Anthony DiLullo
Great...helpful and easy...made buying the newest phone (note 4) incredibly easy...being as tho I didnt preorder it AND got the exact color I wanted PLUS an otterbox case...GO SPRINT!!
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franklin lopez
One girl that is like a manager she is white she being rude with me and my family thats why i dont recommend this store
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genesis acosta
Literally best sprint in the area :) Justin C is the greatest emloyee, very attentive to customers and helpful!
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nakia harris
Always a loing wait. Once you get to speak with someone, you usually have to wait to speak with someone else.
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Tara Davis
Great customer service. They were very helpful. And got use awesome phones and the plans were a great price
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Jeanine Etler
I always have to turn down there music cause they blast it and you can not here talking.
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Ryan Thomas
Sprint plans are great and the staff is nice. However, there needs to be restrooms.
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Michael Mcsherry
Staff could not be more helpful everyone was polite and could not do enough for you
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Tristan Thompson
Worst mobile provider ever. Stay far away. Carrier pigeon is a better option.
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Nick West
The Store personnel are great. Sprint service is the worst in the industry!
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Sašo Luznar
Very friendly staff although it can be a long wait to get to the register.
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Kamal Madinc
So so. The lady was very friendly, but the guys were not very helpful
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Maria H. Pepper
In and out in 5 minutes fixed my phone very quickly kind and polite
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Wise Malik Allah
Never keep their word about getting back to the customer
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A Private User
Best store around really helped me out no wait time
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Maria LaGanga
Awful, horrible customer service
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Steve Peacock
Guys here were really helpful
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christine stewart
Very busy
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Paul Mensah
Is okay