Category: | Cell Phone Store |
Address: | 767 5th Ave, New York, NY 10153, USA |
Phone: | +1 212-336-1440 |
Site: | apple.com |
Rating: | 4.3 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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Joseph Eulo
I live in Jersey but Work and attend college in NYC. I bought a brand new 27" IMac, with the Apple Care, last October for school. After being a die-hard PC geek all my life, I finally gave in and bought my first mac ever. I was sold on its amazing speed and ability to render video and do all the other things a computer geek, like myself, may need to do. But after a month, to my dismay, my brand new i7 Quad Core IMac with 16 Gigs of RAM began to overheat, slowdown, and shut off unexpectedly. It became unreliable; I bought a refurbish MacBook Pro. I called Apple support, and followed their directions in resetting the iMac. But it still kept slowing down, getting really hot, and shutting down unexpectedly. After several more calls to Apple support and a reinstallation or two of the OS (including an upgrade to Lion) I brought my it into the 5th Ave Mac Store in NYC. Now I live in New Jersey, and take public transportation, and a 27" iMac is a heavy piece of equipment. Its the Monday after Irene hit New York, my classes begin the next day, and it’s chaotic in the city. Trains are still not running in NJ, so I carefully transport my beloved IMac via bus, NYC Subway, and cab. I finally get to the store, it’s packed with people, and check in. I wait 30 min for my turn at the Genius Bar. I tell the tech all about my IMac woes, he does some preliminary checks and notices that “there is a definitely a power issue” he comments on the unexpected shutdowns noted in the macs logs and informs me they will need to keep it for a while for testing. Nine days later, another tech tells me they couldnt fix anything because they couldnt replicate the problem. “All the software and hardware test worked out fine” he says. Im thingking to my self “Did I bring my heavy iMac via bus, train, and cab there for nothing”. “Sorry,” he says. The tech then places my IMac , covered in a single layer or cellophane to protect the screen, into my big suitcase, which is padded with pillows, a few towels, and my daughters old teddy bear. I express my dismay and concern, citing “Murphys Law” and what happens next if I encounter the same problems. The Tech gives me a polite friendly smile and says “Just bring it in again, and we will take it to the next level.” I’m thinking to myself “Bring it in Again?!, Next Level?” wasn’t this the next level?. I felt like I was a little kid with a scraped knee, and someone was saying to me “There, There, it will be alright.” And I am thinking, “this is Apple they know their stuff”, and then believed the kind words spoken to me by the technician and proceed to the sales floor where I spent another $1000 dollars on an Ipad 2, and several other Apple accessories. II get home, about 3 hours later, I thought it would be better to walk to the bus station on 42nd and 8th ave, then risk taking my beloved IMac, and my new Ipad 2 up and down those hideous subway stairs. So I arrive home, happy that I finally have my IMac back. I rip open my suitcase, fling off the cellophane covering the screen, and then I see it. A huge crack in my screen from the top left to the bottom center. My heart just sank.
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Stephanie Perez
Came here last Friday, late afternoon/early evening, to pick up a Thunderbolt to HDMI mini-port cable thingie for my boyfriend who doesnt live or work near an Apple store. I work nearby so I was like, "sure!" but there was a sinking pit in my stomach when I arrived because of how INSANELY crowded with that looked like mostly tourists... Its was like 6:30pm on a bee-autiful Friday, dont tourists have somewhere much cooler to be at NYC than the Apple Flagship store here thats open 365 days a year, 24 hours a day? I mean, no offense tourists but you can come at like 2am and itll still be there...open...but anywhoo...down the amazing, industrial glass spiral staircase I went. I asked one of the "Geniuses" in the store where the cables were, he wanted to walk me over but in true New Yorker fashion I asked him to just point it out to me and Id find it. I appreciate him wanting to be more helpful, but I didnt feel like playing "follow the leader" through the crowded store. He pointed, I stormed in the direction of the wall o cables, found it and then ran to the line... OMG THE LINE WAS STUPID LONG and I was standing next to an older looking tourist couple who then walked off claiming they werent in line and then was immediately skipped by - yep, you guessed it - another tourist, only this one was not friendly at all. I told her the line was behind me, she said she it wasnt, I bit my tongue because this is how NYers gets a rude rep - because when you act stupid we go off. I decided to be the bigger person and it was clear that she was playing stupid - trust. Then just as I was getting to the very front of the line, she got off because she saw something she liked, as she returned with a new item I quickly pounced the on the Apple store employee who said next and when she explained to the people behind me how she was in line and then looked to me for confirmation I shrugged - thats what I call Karma folks ;-). The management of the line in general wasnt bad for the crowd present. Getting on line was fuzzy and not too well-defined because of the people around that area who are busy gawking around, but once on line it moves quick because employees are fast, efficient, friendly and NOT playing around. I was rung up by a guy with an iPhone with a credit card scanner attached to it and my receipt was emailed to me using my gmail address on file with iTunes. EFFICIENCY, SMOOTHNESS AND PERFECTION DEFINED. I cant leave this review without mentioning the amazing, yet simple, architecture and elegance with which this place was put together. Heavy industrial frosted glass held together by simple metal joints, a circular elevator tube that (to my knowledge) only takes people up to exit - it gives you an awesome, circular up-view. Oh Apple, Im not an Apple fan-girl, but I have to respect how they bring the consistency of simple, efficient elegance of their products into their stores. Absolutely genius. I get it tourists, I get it - while youre at it, also checkout FAO Schwartz nearby for the kiddies!
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Jonathan Rogers
I have been in an Apple Store since 11am, it is currently 11:40pm. My phone was damaged last night in the most random of ways, fire sprinklers at a nightclub went off and drenched everyone inside. My phone was damaged and couldnt turn on. Getting some errands done in the AM, expecting this to be a long day, I headed to the Soho Apple store. Arriving a little after 11am, I was told since my phone wont turn on they would accept me as a walk in even though they had no available slots. They told me it could take as long as 8pm. I came prepared with my labtop and work that needed to be done. Finally my time came and they told me if would cost a little under $300, not so happy but in line with what I expected. Actually a little cheaper than I expected. The only catch was that they didnt have my model the iPhone 5s in stock at the store and I had to go to one of the two stores in Manhattan that had it available. They suggested I go to the 5th avenue store cause it was open past 8 and I had expressed I wanted to eat. They said no problem, they have walk ins always available. About 45 minutes later, with a 10 minute grub stop, i arrive at the 5th Avenue store. After waiting in another line I am told they cant accept any new appointments today, it is now 8:01pm and this is the only apple store open now. Tuesday was the next available slot. I finally had enough. After blowing up they agreed to have someone meet with me at 11pm. I leave and get more work done and arrive 15 of 11pm. After waiting in a line for 25 minutes, I am told I missed my eleven oclock and that someone would see me at midnight. Luckily someone came to meet me at 11:40pm. Ok finally I got my phone and can be done with the night and go to sleep to wake up for my 5am work call in the morning. Nope not that easy. My new phone needs to go in the back and be verified or some crap and that it will be ready in two hours. Every turn of the day I have asked to speak to a manager. Completely useless. There is zero reason to have humans working in this store. Protocol, computer has us do it this way, this is how the system has us do it, etc. Never once was I told what lay ahead, and when what I was told one thing by one person and then a totally different different situation occurs I get these weirds faces and and an "oh shucks im sorry that the way the system works." Like I am some A hole because I have been d***ed around all afternoon and I am not happy about it. I love the iphone, but honestly when my contract is up, I am going Droid. Apple customer service is non existent and honestly they should just become completely automated because these people are here to literally push buttons into an iphone.I would rather push the buttons and see the automated answers than having some 400 pound moron repeat it to me or some just graduated college kid who cant get a real job and is so edgy and cool working in the "genius" bar. Apple has turned into Microsoft. Be n the lookout, there is a new and better company around the corner.