Category: | Computer Store |
Address: | 1981 Broadway, New York, NY 10023, USA |
Phone: | +1 212-209-3400 |
Site: | apple.com |
Rating: | 4 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM |
SH
Shah Ahmed
The worst customer service ever at 67 st Broadway , been with Apple since the beginning Specially from the 67th and Broadway bough like 8 or 9 phone for the family , been loyal customer for very long time , phone screen cracked from low fall , had lot of damage , went To the store see if they could do anything , they didnt help me because I feel like I was Brown that why they didt help me ,if someone was white they probably wouldve exchanged the phone without question , they are racist . Think When it to buy something of course they would love to take your money , when need help ?? , I feel 100% they could done more , I told Them I bought a new phone explaining the situation and they still didnt do anything they trying to charge me for fixing the phone , the technician told me straight he could do nothing , and then I ask Manager , technician is explaining the situation to the manager I saw it and she came with an attitude and she was very very rude . 67 st Apple Store is the Worst Ever!!!!! , I hate apple now !!! I give Apple lot Bussines as regular human being , I spent a lot of money with Apple but they Seem dont care , I feel like iPhone7 Screen quality is not that great is low Graded break from low fall which is unacceptable . I think the manager name was Ashley she was very rude , when she start speaking with me she come with an attitude and she was very rude rude , I am hundred percent convinced it was somebody was white they would to treat a person differently and nice probably wouldve exchanged the phone with without asked any questions . ( Is not that I dont like iPhone , I love phone one more thing: the person at door was nice man , is that Lately the quality of Apple is getting worst . Is not the same as used to be ) the way they made me feel in personal level , i feel like apple Culture Is getting racist , I feel like apple stealing money from me .spend the nearly Thousand dollar by iPhone 7 Plus . Couldt help me . They are thief , the phone Plus does not have a great quality . I want my money back . I no longer believe in Apple , the way they made feel today 6-6-17. It shows that When Company get big They dont care for the customer . It was perfect demonstration was today . [ I ask all people Have ever feel that way or was treated differently Because of your color . If do please leave a comment below] .... also the first thing that I did was I buy iPhone case to keep my phone protected , after that the way they treated me when I was leaving the store I return the case right way . ( Again One more time question have you ever felt because your Brown or black they treated you different ) at the customer service . I believing people power !! God blessed everyone. After Steve Job died Apple die with it .
JO
Johannes Labusch
My 1-star review is mostly about Apple as a company, but the UWS store served as the conduit for Apples particular brand of awfulness. My story started out with great promise: Many weeks ago, I came in to get the ailing battery in my MacbookPro replaced, fully prepared to pay for it. Based on my research, I was looking at a damage of about 200$. Great news: They were going to do it for free! All I had to do was live with my low battery life for another month, and come back in at the end of August. When I did so, there was more promising news: I also qualified for a free replacement of my beat up screen. I could not believe my luck and started to sing Apples praises to my disenchanted colleagues and friends. When I finally brought the patient in for the 680$ worth of repairs that were promised at NO CHARGE(!!!), the fairy tale ended abruptly: Due to "indicators" of liquid damage (a minor coffee spill, literally YEARS ago, that had never lead to any problems whatsoever), the entire amazing gift from heaven was cancelled. Now, this is obviously due to the way these things are pre-ordained from the Gods of Cupertino, but the lowly bearded drones at the UWS store conveyed this horrible disappointment with such lack of humor, decency or compassion that they fully deserve their one star review. Oh, by the way: When I returned home with my still beat-up Macbook with its still lousy battery life, I noticed that the SD card reader and one of the USB ports were no longer working. I swear on the grave of my mother that they had been fine prior to the abandoned "repair". Will I have the masochism necessary to go back into this shiny sleek hellhole and sign up for another round of soft spoken abuse? Maybe not. Maybe Ill opt for the catharsis of a sledgehammer to my laptop, followed by a trip to Costco, where Ill buy a reliable but dull Dell. Or something.
RA
Radha Thomas
We had a terrifying experience at the Apple store on the Upper Westside this afternoon. Alana (no last name given) was handling our request for fix / replace a faulty battery on our iPhone 6. But she convinced us to trade it in for a newer model. We agreed and paid for it. Then she disappeared with the phone and the SIM card. As it turns out, she couldnt get the phone to work and rather than come out and tell us she was having problems, she just took the phone, the SIM and simple disappeared. We discovered later that Alanas shift had ended and mid sale, without even telling us, she took off from the store. For three harrowing hours we begged each passing customer service rep to help, trying to explain what had happened. Oddly, (a) all the reps assured us that they were there to help (b) none of them would actually stop and help, all theyd say was that they were assisting someone else, and (c) theyd tell us someone else would come along. to help us. It wasnt until we raised the volume quite a bit that someone actually took us seriously. Finally a couple of very sweet men (cant remember their names) helped us and got the phone to work. I guess they were doing their job, unlike Alana, but it felt like theyd bestowed us with some special favour! We finally left the store. My recommendation: Apple employees ought to wear name tags and also, the manager or boss should be clearly identified so problems can be escalated. The ratio of Apple employees to customers is almost 3 to one... which is amazing. So theres no excuse for us to have been made to wait for three hours.